Tableau TX1, User Manual

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Problem Corrective Action
PCIe SSD
is not
detected
Due to the nature of the PCIe bus not supporting hot-plugging, the TX1 can only
detect drives connected to the source PCIe port during start-up. Therefore,
connect the PCIe SSD to the appropriate Tableau PCIe adapter and cable, and
connect the PCIe adapter and cable to the TX1, while the TX1 power is off.
IDE drive
is not
detected
Ensure that the blue end of the IDE signal cable faces the IDE adapter, and that the
IDE drive is configured for Master or Single Drive mode. Also, since the TX1 IDE
adapter connects through the PCIe port, it must be connected while the TX1 is
powered off as with other TX1 PCIe adapters.
SATA or
SAS drive
is not
detected
Use only the Unified SATA/SAS cables provided by Tableau (TC4-8-R3 or TC4-8-R2).
With some SATA drives, the SATA connector may be loose. Ensure the cable is
seated properly in the SATA connector of the drive.
Tableau has tested the TX1 with an extensive in-house library of different drives spanning
many years of drive development, but there may still be compatibility issues with some drives.
Tableau issues firmware updates to address most compatibility issues. If your drive is not
recognized by the TX1, check the Tableau product webpages at
www.guid.com/tableau to see
if any firmware updates are available for the TX1.
If there are no firmware updates available to resolve your detection issue, please contact your
Tableau reseller or Guidance Software Tech Services to report your issue or ask for further
assistance.
Support
OpenText Corporation
275 Frank Tompa Drive
Waterloo, Ontario
Canada, N2L 0A1
OpenText My Support: https://support.opentext.com
For more information, visit www.opentext.com
CHAPTER 6 Specifications, Troubleshooting, and Support 121