Symantec NetBackup 5000, Routine Maintenance

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BackupStore 5000
Routine Maintenance
A How to Obtain Help
Issue 01 (2010-03-26) Symantec Corporation A-3
A.3.3 Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support information
at the following URL:
http://www.symantec.com/techsupp/
Before contacting Technical Support, make sure you have satisfied the system requirements
that are listed in you product documentation. Also, you should be at the computer on which
the problem occurred, in case it is necessary to replicate the problem.
When you contact Technical Support, please have the following information available:

Product release level

Hardware information

Availably memory, disk space, and NIC information

Operating system

Version and patch level

Network topology

Router, gateway, and IP address information

Problem description:
−
Error messages and log files
− Troubleshooting that was performed before contacting Symantec
− Recent software configuration changes and network changes
A.3.4 Licensing and registration
If your Symantec product requires registration or a license key, access our technical support
Web page at the following URL:
http://www.symantec.com/techsupp/
A.3.5 Customer service
Customer service information is available at the following URL:
http://www.symantec.com/techsupp/
Customer Service is available to assist with the following types of issues:

Questions regarding product licensing or serialization

Product registration updates, such as address or name changes

General product information (features, language availability, local dealers)

Latest information about product updates and upgrades

Information about upgrade assurance and maintenance contracts

Information about the Symantec Buying Programs

Advice about Symantec's technical support options

Nontechnical presales questions

Issues that are related to CD-ROMs or manuals
A.3.6 Maintenance agreement resources
If you want to contact Symantec regarding an existing maintenance agreement, please contact
the maintenance agreement administration team for your region as follows:

Asia-Pacific and Japan: customercare_apac@symantec.com