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BackupStore 5000
Routine Maintenance

5 Related Operations

Issue 01 (2010-03-26)

Symantec Corporation

5-3

Figure 5-3

System monitoring interface

Step 6

In the navigation tree, unfold the IP address node and check the hardware status, as shown in

Figure 5-4

Hardware status

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Summary of Contents for NetBackup 5000

Page 1: ...Symantec Corporation NetBackup 5000 Release 6 6 0 2 Routine Maintenance Issue 01 Date 2010 03 26...

Page 2: ...ent are the property of their respective holders Notice The purchased products services and features are stipulated by the contract made between Symantec and the customer All or part of the products s...

Page 3: ...king the Environment Inside the Cabinet 3 2 3 3 Checking the Indicator State 3 4 4 Guide to the Routine Maintenance On the Management Software 4 1 4 1 Viewing Hardware Alarms 4 2 4 2 Checking the CPU...

Page 4: ...Issue 01 2010 03 26 A 3 1 Contacting Technical Support A 3 A 3 2 Licensing and registration A 3 A 3 3 Customer service A 3 A 3 4 Maintenance agreement resources A 3 A 3 5 Additional enterprise servic...

Page 5: ...option 4 6 Figure 4 6 Disk state 4 6 Figure 4 7 RAIDoption 4 8 Figure 4 8 RAID group state 4 8 Figure 4 9 Fan option 4 10 Figure 4 10 Fan state 4 11 Figure 4 11 Power supply option 4 12 Figure 4 12 Po...

Page 6: ......

Page 7: ...n of the NetBackup 5000 indicators 3 4 Table 4 1 Description of alarm parameters 4 3 Table 4 2 Alarm information 4 3 Table 4 3 Description of parameters related to the CPU state 4 5 Table 4 4 Descript...

Page 8: ......

Page 9: ...ated to this document Product Name Version NetBackup 5000 Release 6 6 0 2 Intended Audience This document is intended for Management and maintenance engineers Technical support engineers Conventions S...

Page 10: ...ce For example log in as user root Italic Book titles are in italics Courier New Examples of information displayed on the screen are in Courier New Command Conventions The command conventions that may...

Page 11: ...click OK Multi level menus are in boldface and separated by the signs For example choose File Create Folder Keyboard Operations The keyboard operations that may be found in this document are defined a...

Page 12: ......

Page 13: ...safety precautions of ESD prevention to ensure the safety of the human body and the device 1 3 Short Circuit Protection When installing or maintaining the device use the tools according to the regulat...

Page 14: ...rist strap ESD preventive gloves and ESD preventive clothes to avoid personal injuries or device damages caused by the static electricity To protect the devices note the following during operations Do...

Page 15: ...ce damage or human injury Power On and Power Off Before checking the installation and cable connection ensure that the entire storage system is powered off Otherwise if there is improper connection yo...

Page 16: ...ust take ESD preventive measures such as wearing an ESD preventive wrist strap ESD preventive clothes and ESD preventive gloves Pay attention to the following items during troubleshooting Do not troub...

Page 17: ...bes the maintenance items and the period for each maintenance item 2 3 Tool This section describes the tools used for routine maintenance 2 1 Objective Through routine maintenance you can confirm whet...

Page 18: ...eers Network administrators On the management software Viewing hardware alarms Checking the CPU state Checking the disk state Checking the RAID group state Checking the fan state Checking the power su...

Page 19: ...hecking the environment inside the cabinet administrators can know the actual conditions of the cabinet ensure a suitable environment for device operation and prevent damages to the device caused by t...

Page 20: ...of operating temperature adjust the air conditioner to make the ambient temperature within the normal range If the ambient humidity in the equipment room is beyond the normal range of operating humid...

Page 21: ...of the NetBackup 5000 with two groups in redundancy of power cables properly 10 Service network port connection Ensure that the service network cables are connected to the service network ports and ho...

Page 22: ...Table 3 3 describes the NetBackup 5000 indicators You can initially check the current running state of the NetBackup 5000 by observing the indicators Table 3 3 Description of the NetBackup 5000 indic...

Page 23: ...network port Green On The link of the management network port is normal Off No link Active indicator of the management network port Yellow Blinking Data is being transmitted Off No data is being trans...

Page 24: ...e NetBackup 5000 Figure 3 1 shows the front view of the NetBackup 5000 Figure 3 1 NetBackup 5000 front view 1 Disk handle 5 System location indicator 2 Disk module 6 Rack handle 3 System power indicat...

Page 25: ...er 6 Service network port 17 Power running alarm indicator 7 Link indicator of the management network port 18 Power fan module 8 Management network port 19 Power module handle 9 Active indicator of th...

Page 26: ...rt engineers Fan running alarm indicator If the fan running alarm indicator is red see Fan Running Alarm Indicator On and Red in the NetBackup 5000 Troubleshooting If the fan running alarm indicator i...

Page 27: ...an know whether the CPU works normally 4 3 Viewing the Disk State This section describes how to check the disk state on the system monitoring interface By checking the disk state you can know whether...

Page 28: ...are alarms you can know whether errors occur on the hardware and timely correct the errors Impact on the System None Reference Standard None Procedure Step 1 Log in to the system monitoring interface...

Page 29: ...ich the alarm is generated Alert Information The abstract of the alarm information Table 4 2 Alarm information Classification Type Device Description Overtemperature of the CPU core Temperature CPU Up...

Page 30: ...ally Impact on the System None Reference Standard If the CPU is in the Presence detected state it indicates that the CPU is running normally Procedure Step 1 Log in to the system monitoring interface...

Page 31: ...tected state contact the technical support engineers 4 3 Viewing the Disk State This section describes how to check the disk state on the system monitoring interface By checking the disk state you can...

Page 32: ...4 5 Disk option Step 3 View the disk state as shown in Figure 4 6 Table 4 4 lists the parameter description Figure 4 6 Disk state Table 4 4 Description of parameters related to the disk state Paramete...

Page 33: ...e ID of the enclosure in which the disk is Exception Handling If Slot Number of a present disk cannot be found in the interface refer to Detecting Only Part of Disks in the NetBackup 5000 Troubleshoot...

Page 34: ...gement Software BackupStore 5000 Routine Maintenance 4 8 Symantec Corporation Issue 01 2010 03 26 Figure 4 7 RAIDoption Step 3 View the RAID group state as shown in Figure 4 8 Table 4 5 lists the para...

Page 35: ...d in the RAID group The numbers displayed on the interface are the slot numbers of the corresponding disks NOTE For details on the slot number of a disk see Panel in the NetBackup 5000 Product Descrip...

Page 36: ...ckupStore 5000 Routine Maintenance 4 10 Symantec Corporation Issue 01 2010 03 26 Figure 4 9 Fan option Step 3 View the fan state as shown in Figure 4 10 Table 4 6 lists the parameter description ID x...

Page 37: ...nt indicates that the fan works normally Device Absent indicates that the fan is faulty Speed The rotation speed of the fan Exception Handling If the fan is in the Device Absent state see Fan Running...

Page 38: ...detected Procedure Step 1 Log in to the system monitoring interface For the detailed procedure see 5 1 Logging In to the System Monitoring Interface Step 2 Expand the node in the navigation tree and...

Page 39: ...ate see PEM Alarm in the NetBackup 5000 Troubleshooting 4 7 Checking Miscellaneous Information This section describes how to check the miscellaneous information on the system monitoring interface Impa...

Page 40: ...Maintenance 4 14 Symantec Corporation Issue 01 2010 03 26 Figure 4 13 Miscellaneous Information option Step 3 View the state of the RAID card battery and the temperature of the enclosure as shown in F...

Page 41: ...Battery Current The current of the RAID card battery Unit mA Battery Temperature The temperature of the RAID card battery The value should be less than 40 C Battery Charging Status The charging state...

Page 42: ...ent Software BackupStore 5000 Routine Maintenance 4 16 Symantec Corporation Issue 01 2010 03 26 If no battery is discovered on the monitoring interface as shown in Figure 4 15 Contact the technical su...

Page 43: ...nterface 5 1 Logging In to the System Monitoring Interface This section describes how to log in to the NetBackup 5000 system monitoring interface Prerequisite The IP address of the Windows PC to log i...

Page 44: ...box Step 3 Enter the user name and password respectively in the User Name and Password text boxes The default user name and password are respectively root and root Step 4 Click Log on and the main int...

Page 45: ...Related Operations Issue 01 2010 03 26 Symantec Corporation 5 3 Figure 5 3 System monitoring interface Step 6 In the navigation tree unfold the IP address node and check the hardware status as shown i...

Page 46: ......

Page 47: ...oup also creates content for our online Knowledge Base The Technical Support group works collaboratively with the other functional areas within Symantec to answer your question in a timely fashion For...

Page 48: ...centers globally Technical Support s primary role is to respond to specific queries about product features and functionality The Technical Support group also creates content for our online Knowledge B...

Page 49: ...hanges and network changes A 3 4 Licensing and registration If your Symantec product requires registration or a license key access our technical support Web page at the following URL http www symantec...

Page 50: ...before they occur Managed Security Services These services remove the burden of managing and monitoring security devices and events ensuring rapid response to real threats Consulting Services Symantec...

Page 51: ...room Normal Abnormal Checking the environment inside the cabinet Normal Abnormal Checking the system indicator state Normal Abnormal Checking the disk indicator state Normal Abnormal Checking the powe...

Page 52: ...2 Symantec Corporation Issue 01 2010 03 26 Maintenance Item Maintenance state Remarks Maintenance Owner Checking the power supply state Normal Abnormal Checking miscellaneous information Normal Abnor...

Page 53: ...26 Symantec Corporation C 1 C Acronyms and Abbreviations C CPU Central Processing Unit E ESD Electro Static Discharge F FC Fiber Channel P PCIe Peripheral Component Interconnect express PEM Power Ent...

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