Symantec 10744983 - Mail Security 8320, Administration Manual

Page: 137 / 249

To return to the message list
◆ To return to the message list, click Back To Messages.
To display full headers
◆ To display all headers available to Spam Quarantine, click Display Full
Headers.
The full headers may provide clues about the origin of a message, but keep
in mind that spammers usually forge some of the message headers.
To display brief headers
◆ To display only the
From:
,
To:
,
Subject:
, and
Date:
headers, click Display
Brief Headers.
Differences between the administrator and user message pages
The pages displayed for administrators and other users on your network have the
following differences:
■
Users can only view and delete their own quarantined messages. Quarantine
administrators can view and delete messages for all users.
■
Users only have access to Spam Quarantine, not the rest of the Control Center.
Searching messages
Type in one or more boxes or choose a time range to display matching messages
in the administrator Spam Quarantine. The search results are displayed in a page
similar to the message list page.
The user search page is very similar. See “Differences between the administrator
and user search pages” on page 140.
If you search for multiple characteristics, only messages that match the
combination of characteristics are listed in the search results. For example, if you
typed "LPQTech" in the From box and "Inkjet" in the Subject box, only messages
containing "LPQTech" in the
From:
header and "Inkjet" in the
Subject:
header
would be listed in the search results.
The search results sometimes may not return the results you expect.
See “Search details” on page 139.
137 Working with Spam Quarantine
Working with messages in Spam Quarantine for administrators