Symantec 10744983 - Mail Security 8320, Administration Manual

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The names of attachments are listed at the bottom of the message, but
the actual attachments can't be viewed from within Spam Quarantine.
However, if you redeliver a message by clicking Release, the message
and attachments will be accessible from the inbox of the intended
recipient.
Attachments
can't be viewed
Working with messages in the message details page
The following steps describe how to perform some common tasks on the message
details page.
To choose the language encoding for a message that doesn't display correctly
◆ Click a language encoding in the drop-down list.
The Control Center may not be able to determine the proper language encoding
for messages containing double-byte characters, such as Asian-language
messages. If the message is garbled, select the language encoding most likely
to match the encoding used in the message.
To redeliver misidentified messages
◆ Click Release to redeliver the message to the intended recipient.
This also removes the message from Spam Quarantine. Depending on how
you configured Spam Quarantine, a copy of the message may also be sent to
an administrator email address (such as yourself), Symantec, or both. This
allows the email administrator or Symantec to monitor the effectiveness of
Symantec Mail Security.
To delete the message
◆ To delete the message currently being viewed, click Delete.
When you delete a message, the page refreshes and displays the next message.
If there are no more messages, the message list page is displayed. Deleting a
message in the administrator's Spam Quarantine also deletes the message
from the applicable user's Spam Quarantine. For example, if you delete Kathy's
spam messages in the administrator's Spam Quarantine, Kathy won't be able
to see those messages when accessing Spam Quarantine.
To navigate through messages
◆ Click one of the following buttons to navigate through message details pages:
Go to previous message < Previous
Go to next message Next >
Working with Spam Quarantine
Working with messages in Spam Quarantine for administrators
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