4
4
Shows
Shows wrong
wrong temperature
temperature // air
air pressure
pressure // altitude
altitude
Compare
Compare unit’s
unit’s raw
raw pressure
pressure readings
readings (Found
(Found from
from Service
Service Menu
Menu >
> Info)
Info) to
to reference
reference barometer.
barometer.
A
A broken
broken pressure
pressure sensor
sensor will
will in
in most
most cases
cases also
also cause
cause abnormal
abnormal temperature
temperature readings.
readings. If
If the
the
reading
reading varies
varies over
over 5
5 Hpa,
Hpa, or
or readings
readings wander
wander when
when unit
unit is
is held
held in
in place,
place, pressure
pressure sensor
sensor is
is most
most
likely
likely faulty.
faulty.
Possible
Possible Fault
Fault
Action
Action
How
How to
to report
report
Faulty pressure
Faulty pressure
sensor or pressure
sensor or pressure
sensor connector
sensor connector
Replace the
Replace the
pressure sensor
pressure sensor
and light shield
and light shield
Sensor Pressure > Defective Material / Component
Sensor Pressure > Defective Material / Component
Fault is in the
Fault is in the
connector of the
connector of the
PCBA (connector is
PCBA (connector is
visually damaged)
visually damaged)
Replace for a
Replace for a
Service Module
Service Module
Sensor Pressure > Defective Assembly
Sensor Pressure > Defective Assembly
Leakage through the
Leakage through the
pressure sensor o-
pressure sensor o-
rings
rings
Replace for a
Replace for a
Service Module
Service Module
O-ring > Missing
O-ring > Missing
O-ring > Dirty
O-ring > Dirty
O-ring > Cracked / Cut
O-ring > Cracked / Cut
O-ring > Loose
O-ring > Loose
O-ring > Defective assembly
O-ring > Defective assembly
Does
Does not
not connect
connect to
to satellites
satellites // too
too slow
slow fix
fix // loses
loses fix
fix
Without
Without updating
updating satellite
satellite location
location data,
data, or
or after
after performing
performing a
a GPS
GPS reset
reset from
from the
the service
service menu,
menu,
initial
initial location
location fix
fix should
should take
take at
at most
most 120
120 seconds
seconds in
in ideal
ideal outdoor
outdoor conditions.
conditions. Please
Please note,
note,
standing
standing next
next to
to large
large flat
flat vertical
vertical surfaces
surfaces will
will add
add significant
significant signal
signal noise
noise that
that will
will degrade
degrade signal
signal
quality
quality and
and extend
extend time
time required
required for
for initial
initial fix.
fix.
Possible
Possible Fault
Fault
Action
Action
How
How to
to report
report
GPS antenna contact
GPS antenna contact
surfaces damaged or
surfaces damaged or
visibly dirty
visibly dirty
Clean Contact
Clean Contact
surfaces with
surfaces with
Textwipe and
Textwipe and
Industol
Industol
Antenna > Dirty
Antenna > Dirty
Display frame
Display frame
cracked.
cracked.
Replace the
Replace the
display frame.
display frame.
Antenna > Cracked / cut
Antenna > Cracked / cut
Faulty PCBA
Faulty PCBA
Replace for a
Replace for a
Service Module
Service Module
PCBA > Defective Material / Component
PCBA > Defective Material / Component
Does
Does not
not show
show heart
heart rate
rate
HR
HR BELT:
BELT: Check
Check the
the electrode
electrode surfaces
surfaces of
of the
the belt
belt are
are wet
wet enough
enough (water
(water or
or gel.)
gel.) Check
Check and
and
replace
replace the
the battery
battery // bend
bend battery
battery contact
contact to
to correct
correct position.
position. Pair
Pair the
the belt
belt to
to the
the wrist
wrist unit.
unit. Test
Test
that
that the
the belt
belt is
is communicating
communicating with
with wrist
wrist unit.
unit. Check
Check the
the search
search settings
settings in
in Movescount.
Movescount. Unit
Unit
reset
reset ((Resetting
Resetting
device
device
)) can
can be
be used
used as
as a
a first
first solution
solution if
if wrist
wrist unit
unit doesn’t
doesn’t find
find the
the belt.
belt.
Possible
Possible Fault
Fault
Action
Action
How
How to
to report
report
Troubleshooting
Troubleshooting
Device
Device
Faults
Faults
Worn HR belt strap
Worn HR belt strap
(poor conductivity)
(poor conductivity)
Replace the
Replace the
strap
strap
Contact pad > Worn out
Contact pad > Worn out
Faulty HR module
Faulty HR module
Replace the HR
Replace the HR
module
module
Wireless Communication/Pairing
Wireless Communication/Pairing
Not able to pair
Not able to pair
HR belt battery
HR belt battery
voltage low
voltage low
Replace the
Replace the
battery
battery
Unit > No fault
Unit > No fault
Unit not pairing with
Unit not pairing with
HR Module
HR Module
Replace
Replace the
the unit
unit
Unit
Unit >
> Unable
Unable to
to pair
pair