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7
7
Leakage
Leakage // water
water inside
inside the
the unit
unit // moisture
moisture under
under the
the glass
glass
It
It is
is normal
normal to
to have
have humidity
humidity inside
inside the
the unit
unit which
which may
may cause
cause the
the unit
unit to
to fog
fog when
when temperature
temperature
varies.
varies.
Possible
Possible Fault
Fault
Action
Action
How
How to
to report
report
Form gasket / O-ring
Form gasket / O-ring
not properly
not properly
positioned
positioned
If the unit has
If the unit has
leaked, replace
leaked, replace
with a service
with a service
module
module
If the gasket is broken, use: Gasket/O-Ring > Cracked / Cut
If the gasket is broken, use: Gasket/O-Ring > Cracked / Cut
If the gasket is
If the gasket is improperly seated during manufacturing, use:
improperly seated during manufacturing, use:
Gasket/O-Ring > Defective assembly
Gasket/O-Ring > Defective assembly
If the gasket is mishaped, use: Gasket/O-Ring > Deformed
If the gasket is mishaped, use: Gasket/O-Ring > Deformed
If the gasket is missing, use: Gasket/O-Ring > Missing
If the gasket is missing, use: Gasket/O-Ring > Missing
Humidity inside the
Humidity inside the
unit which may cause
unit which may cause
the unit to fog when
the unit to fog when
temperature varies
temperature varies
Check the
Check the
functions and
functions and
perform a
perform a
leakage test
leakage test
If fogging is caused by normal humidity inside
If fogging is caused by normal humidity inside the unit use: Unit
the unit use: Unit
> No fault
> No fault
Humidity
Humidity underneath
underneath the
the glass?
glass?
Condensation
Condensation
inside a watch is a common phenomenon (or a challenge) in the watch industry
inside a watch is a common phenomenon (or a challenge) in the watch industry
• What actually happens?
• What actually happens?
–Normal air always contains some amo
–Normal air always contains some amount of humidity which ends up inside the watch in
unt of humidity which ends up inside the watch in
when it is assembled in a factory or a repair
when it is assembled in a factory or a repair centre
centre
–When the watch is subject to a rapid cha
–When the watch is subject to a rapid change of temperature (e.g. jumping into cold
nge of temperature (e.g. jumping into cold
water in a warm environment) the humidity condenses on the surface which cools
water in a warm environment) the humidity condenses on the surface which cools
down fastest – typically the lens
down fastest – typically the lens
–The humidity disappear
–The humidity disappears when the temperature differences even o
s when the temperature differences even out
ut
• Consequently the level of humidity needs to be controlled whenever the product is opened
• Consequently the level of humidity needs to be controlled whenever the product is opened
• Condensation can be tested with the heat plate + water droplet
• Condensation can be tested with the heat plate + water droplet test
test
Current
Current consumption
consumption too
too high
high // battery
battery life
life is
is significantly
significantly reduced
reduced
Service
Service tester
tester software
software can
can be
be used
used to
to find
find defects
defects that
that may
may cause
cause higher
higher current
current consumption.
consumption.
Possible
Possible Fault
Fault
Action
Action
How
How to
to report
report
Faulty
Faulty LCD
LCD
Replace
Replace the
the LCD
LCD
Display
Display >
> Current
Current consumption
consumption
The battery is faulty
The battery is faulty
Replace the
Replace the
battery
battery
Battery > Defective Material /
Battery > Defective Material / Component
Component
The battery is just
The battery is just
empty
empty
Recharge the
Recharge the
battery
battery
Unit > No fault
Unit > No fault
Current consumption
Current consumption
too high (PCBA)
too high (PCBA)
Replace for a
Replace for a
Service Module
Service Module
Unit > Current consumption
Unit > Current consumption
Unit has suffered
Unit has suffered
ESD shock
ESD shock
Replace for a
Replace for a
Service Module
Service Module
Contact, battery > Cracked / Cut
Contact, battery > Cracked / Cut
Faulty Pressure
Faulty Pressure
Sensor
Sensor
Replace
Replace
Pressure Sensor
Pressure Sensor
Report: Sensor Pressure > Defective Material /
Report: Sensor Pressure > Defective Material / Component
Component
Does
Does not
not charge.
charge.
Always
Always request
request a
a customer
customer bring
bring the
the cable
cable used
used to
to charge
charge the
the device,
device, or
or ask
ask if
if the
the unit
unit can
can be
be
charged
charged with
with a
a different
different cable.
cable.
Possible
Possible Fault
Fault
Action
Action
How
How to
to report
report
Battery connector is
Battery connector is
not attached
not attached
Attach the cable
Attach the cable
to the connector
to the connector
Contact battery > Defective assembled
Contact battery > Defective assembled
Charging cable, pins
Charging cable, pins
or latch broken.
or latch broken.
Replace the USB
Replace the USB
cable.
cable.
Cable > Not connecting
Cable > Not connecting