8
8
Battery
Battery charges
charges only
only partially
partially // discharges
discharges too
too quickly
quickly
Rechargeable
Rechargeable batteries
batteries ability
ability to
to hold
hold charge
charge will
will decline
decline over
over time.
time. Low
Low temperature
temperature shortens
shortens
the
the length
length of
of single
single charge.
charge.
Service
Service tester
tester software
software can
can be
be used
used to
to determine
determine the
the amount
amount of
of times
times a
a device
device has
has been
been charged,
charged,
normally
normally a
a rechargeable
rechargeable battery
battery will
will be
be reduced
reduced to
to 70
70
‐‐
80%
80% capacity
capacity after
after 500
500 charge
charge cycles.
cycles.
A
A visual
visual inspection
inspection of
of the
the battery
battery should
should also
also be
be done,
done, any
any punctures
punctures or
or depressions
depressions in
in the
the surface
surface
of
of the
the battery
battery should
should be
be noted
noted and
and reported
reported as
as a
a faulty
faulty battery.
battery.
Possible
Possible Fault
Fault
Action
Action
How
How to
to report
report
Worn battery
Worn battery
Replace the
Replace the
battery
battery
Unit / No fault
Unit / No fault
Faulty battery
Faulty battery
Replace the
Replace the
battery
battery
Battery > Defective Material /
Battery > Defective Material / Component
Component
High current
High current
consumption
consumption
Replace for a
Replace for a
Service Module
Service Module
Unit > High current consumption
Unit > High current consumption
Does
Does not
not connect
connect to
to Moveslink
Moveslink // Movescount
Movescount
Check
Check the
the settings
settings in
in Moveslink
Moveslink or
or replace
replace a
a possible
possible faulty
faulty PC
PC cable.
cable. Advise
Advise the
the consumer
consumer to
to
contact
contact Suunto
Suunto Contact
Contact Centre.
Centre. Check
Check the
the condition
condition of
of the
the PCI
PCI contacts.
contacts.
Possible
Possible Fault
Fault
Action
Action
How
How to
to report
report
Faulty PC cable
Faulty PC cable
Replace the
Replace the
cable
cable
Cable > Not connecting
Cable > Not connecting
Cracked USB cable
Cracked USB cable
(visible breakage)
(visible breakage)
Replace the
Replace the
cable
cable
Cable > cracked / cut
Cable > cracked / cut
Incorrect settings
Incorrect settings
Replace the
Replace the
cable
cable
Unit > No fault
Unit > No fault
Faulty PCI connector
Faulty PCI connector
Replace the PCI
Replace the PCI
contact pins
contact pins
Connector PCI > Defective Assembly
Connector PCI > Defective Assembly
Charging but not
Charging but not
communicating with
communicating with
Moveslink
Moveslink
Replace for a
Replace for a
Service Module
Service Module
PCBA > Defective Material / C
PCBA > Defective Material / C omponent
omponent
Unit
Unit jammed
jammed on
on the
the Suunto
Suunto screen
screen
Possible
Possible Fault
Fault
Action
Action
How
How to
to report
report
Wrist unit
Wrist unit
prematurely released
prematurely released
from the cable during
from the cable during
update
update
Connect to the
Connect to the
PC and update
PC and update
the SW
the SW
Unit > Completely dead
Unit > Completely dead
Software Jammed
Software Jammed
(Suunto E02 on the
(Suunto E02 on the
screen)
screen)
Force Firmware
Force Firmware
Update
Update
Report: Embeded Software > Jammed
Report: Embeded Software > Jammed
Unit
Unit jammed
jammed on
on the
the connect
connect to
to Moveslink
Moveslink display
display
Unit
Unit may
may be
be recovered
recovered by
by forcing
forcing firmware
firmware update
update or
or resetting
resetting device
device but
but the
the defect
defect may
may re
re
‐‐
appear.
appear.
Possible
Possible Fault
Fault
Action
Action
How
How to
to report
report
Memory fault
Memory fault
Replace for a
Replace for a
service Module
service Module
Embedded Software > Known Bug
Embedded Software > Known Bug
