Bringing the Benefits of Real-Time Data Collection to the World
Sutron Corporation, 22400 Davis Drive, Sterling, Virginia 20164-4444
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Appendix B– Sutron Customer Service Policy
CUSTOMER SERVICE POLICY
Dear Customer:
Thank you for making the important decision to purchase Sutron equipment. All Sutron
equipment is manufactured and tested to the highest quality standards as set by Sutron’s
Quality Assurance Department.
Our Customer Service Representatives have years of
experience with equipment, systems, and services. We have electronic technicians with field
and applications experience, not limited to technical school training.
Customer Phone Support
Customer Service Representatives routinely handle a wide variety of questions every day. If
questions arise, please feel free to contact me or one of the Customer Service
Representatives. We are available from 8:00 am to 5:00 pm Monday through Friday and will
be happy to take your call.
We can answer most sensor and interface questions on the first call. If we cannot quickly
answer a question on an interface, we will work with you until we find a solution.
Sometimes a problem is application related. Although we pride ourselves on handling 95%
of application related questions over the phone, we maintain constant contact with our
Integrated Systems Division and Engineering Division for additional assistance.
Training
Training is an important part of the Sutron Customer Service philosophy. Without the proper
training, you cannot take advantage of the benefits and advantages that Sutron equipment
provides. We often supply on-site introductory training at your facility. We also hold a 3 day
training seminar 4 times each year at our Sutron headquarters in Sterling Va. Contact me or
your Sutron Regional Sales Manager for details.
On-Site Visits
Of course not all problems can be fixed over the phone. Sometimes a customer needs an on-
site technician to identify site related problems or troubleshoot a network. Sutron can
provide these services at a reasonable cost. Call for details.
If you would like to learn more
about Sutron products email
Thanks again for your order,
Paul Delisi
Customer Service Manager
Sutron Corporation
