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3-1

C H A P T E R

Troubleshooting

This chapter provides fault diagnosis information.

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Section 3.1, “Emergency Power Off” on page 3-1

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Section 3.2, “Failure Diagnostic Method” on page 3-2

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Section 3.3, “Checking the Server and System Configuration” on page 3-4

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Section 3.4, “Error Conditions” on page 3-7

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Section 3.5, “Using Troubleshooting Commands” on page 3-10

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Section 3.6, “General Solaris Troubleshooting Commands” on page 3-17

3.1

Emergency Power Off

This section explains how to power off in an emergency.

Caution –

In an emergency (such as smoke or flames coming from the server),

immediately stop using the server and turn off the power supply. Regardless of the
type of business, give top priority to fire prevention measures.

1. Press the power switch for more than 4 seconds to power off the server.

Summary of Contents for SPARC Series

Page 1: ...Sun Microsystems Inc www sun com Submit comments about this document at http www sun com hwdocs feedback Sun SPARC Enterprise M3000 Server Service Manual Part No 820 5683 11 January 2009 Revision A ...

Page 2: ...ountries Fujitsu and the Fujitsu logo are registered trademarks of Fujitsu Limited All SPARC trademarks are used under license and are registered trademarks of SPARC International Inc in the U S and other countries Products bearing SPARC trademarks are based upon architecture developed by Sun Microsystems Inc SPARC64 is a trademark of SPARC International Inc used under license by Fujitsu Microelec...

Page 3: ...ited Toutes les marques SPARC sont utilisées sous licence et sont des marques de fabrique ou des marques déposées de SPARC International Inc aux Etats Unis et dans d autres pays Les produits portant les marques SPARC sont basés sur une architecture développée par Sun Microsystems Inc SPARC64 est une marques déposée de SPARC International Inc utilisée sous le permis par Fujitsu Microelectronics Inc...

Page 4: ......

Page 5: ...cautions 1 3 1 2 3 Component Handling Precautions 1 4 2 Hardware Overview 2 1 2 1 Name of Each Part 2 1 2 2 Operator Panel 2 4 2 2 1 Operator Panel Overview 2 5 2 2 2 Switches on the Operator Panel 2 6 2 2 3 LEDs on the Operator Panel 2 8 2 3 LED Functions of Components 2 10 2 4 External Interface Port on Rear Panel 2 12 2 5 Labels 2 16 3 Troubleshooting 3 1 3 1 Emergency Power Off 3 1 ...

Page 6: ...3 7 3 4 1 Predictive Self Healing Tools 3 8 3 4 2 Monitoring Output 3 9 3 4 3 Messaging Output 3 10 3 5 Using Troubleshooting Commands 3 10 3 5 1 Using the showhardconf Command 3 11 3 5 2 Using the showlogs Command 3 12 3 5 3 Using the showstatus Command 3 13 3 5 4 Using the fmdump Command 3 14 3 5 4 1 fmdump V Command 3 14 3 5 4 2 fmdump e Command 3 15 3 5 5 Using the fmadm Command 3 15 3 5 5 1 U...

Page 7: ...RU Replacement and Installation Methods 4 2 4 2 1 FRU Replacement 4 2 4 2 2 FRU Installation 4 2 4 3 Active Replacement Active Addition 4 5 4 3 1 Releasing a FRU from a Domain 4 5 4 3 2 FRU Removal and Replacement 4 6 4 3 3 Configuring a FRU in a Domain 4 6 4 3 4 Verifying the Hardware Operation 4 7 4 4 Hot Replacement Hot Addition 4 7 4 4 1 FRU Removal and Replacement 4 8 4 4 2 Verifying the Hard...

Page 8: ...Equipment Rack 5 3 5 2 Removing and Attaching the Top Cover 5 3 5 2 1 Removing the Top Cover 5 3 5 2 2 Attaching the Top Cover 5 4 5 3 Removing and Attaching the Air Duct 5 4 5 3 1 Accessing the Air Duct 5 5 5 3 2 Removing the Air Duct 5 5 5 3 3 Attaching the Air Duct 5 6 5 4 Removing and Attaching the Fan Cover 5 7 5 4 1 Removing the Fan Cover 5 7 5 4 2 Attaching the Fan Cover 5 8 6 Motherboard U...

Page 9: ...the Server 9 5 10 Replacing the Hard Disk Drive Backplane 10 1 10 1 Accessing the Hard Disk Drive Backplane 10 2 10 2 Removing the Hard Disk Drive Backplane 10 3 10 3 Mounting the Hard Disk Drive Backplane 10 5 10 4 Reassembling the Server 10 6 11 CD RW DVD RW Drive Unit DVDU Replacement 11 1 11 1 Accessing the CD RW DVD RW Drive Unit 11 2 11 2 Removing the CD RW DVD RW Drive Unit 11 3 11 3 Mounti...

Page 10: ...2 Removing the Fan Backplane 14 5 14 3 Mounting the Fan Backplane 14 6 14 4 Reassembling the Server 14 6 15 Operator Panel Replacement 15 1 15 1 Accessing the Operator Panel 15 3 15 2 Removing the Operator Panel 15 4 15 3 Mounting the Operator Panel 15 5 15 4 Reassembling the Server 15 5 A Components List A 1 B Memory Mounting Conditions B 1 B 1 Confirmation of DIMM Information B 1 B 2 Memory Moun...

Page 11: ...pecifications D 1 D 1 Serial Port D 2 D 2 UPC Port D 2 D 3 USB Port D 3 D 4 SAS port D 3 D 5 Connection Diagram for Serial Cable D 4 E UPS Controller E 1 E 1 Overview E 1 E 2 Signal Cable E 2 E 3 Configuration of Signal Lines E 3 E 4 Power Supply Conditions E 5 E 4 1 Input Circuit E 5 E 4 2 Output Circuit E 5 E 5 UPS Cable E 6 E 6 Connections E 7 Abbreviations Abbreviations 1 Index Index 1 ...

Page 12: ...xii SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 13: ... This document is written for maintenance providers who have received formal service training or customers who have received training under a self maintenance contract A single engineer service model is used for servicing the SPARC Enterprise M3000 server with one exception When the motherboard of a Sun SPARC Enterprise M3000 server must be removed and that server is mounted above waist high in th...

Page 14: ...Ms Chapter 8 explains how to replace and install PCIe cards Chapter 9 explains how to replace and install a hard disk drive Chapter 10 explains how to replace the hard disk drive backplane Chapter 11 explains how to replace the CD RW DVD RW drive unit Chapter 12 explains how to replace a power supply unit Chapter 13 explains how to replace a fan unit Chapter 14 explains how to replace the fan back...

Page 15: ...ompliance Sun Fire M3000 Server Safety and Compliance Hard Copy PDF HTML Shipping kit Online Getting Started Sun SPARC Enterprise M3000 Server Getting Started Guide Printed PDF Shipping kit Online Installation Sun SPARC Enterprise M3000 Server Installation Guide PDF Online Software Administration Sun SPARC Enterprise M3000 M4000 M5000 M8000 M9000 Servers Administration Guide PDF HTML Online Softwa...

Page 16: ...s your comments and suggestions You can submit your comments by going to http www sun com hwdocs feedback Please include the title and part number of your document with your feedback Sun SPARC Enterprise M3000 Server Service Manual part number 820 5683 11 Sun Function URL Documentation http www sun com documentation Support http www sun com support Training http www sun com training ...

Page 17: ...tions TABLE 1 1 ESD Precautions Item Precaution ESD jack wrist strap Connect the ESD connector to your server and wear the antistatic wrist strap when handling printed circuit boards See FIGURE 1 1 for the wrist strap connection destination Conductive mat An approved conductive mat provides protection from static damage when used with a wrist strap The mat also cushions and protects small parts th...

Page 18: ...st strap cable to the conductive mat Connect it directly to the server The wrist strap and FRU must have the same level of potential Hard disk drive or fan unit One of 2 thumbscrews on the front of the server FRU other than the units on the left 1 place either at the upper right on the front of the server or at the upper left at the back ...

Page 19: ... printed circuit boards Use grounded power outlets as described in the SPARC Enterprise M3000 Server Installation Guide Caution Do not make mechanical or electrical modifications We are not responsible for regulatory compliance of modified servers 1 2 2 Equipment Rack Safety Precautions The equipment racks must be anchored to the floor ceiling or to adjacent frames Some equipment racks are supplie...

Page 20: ... starting maintenance Caution Do not bend the motherboard unit MBU or the components mounted on circuit boards might be damaged To prevent the motherboard unit from being bent observe the following precautions Hold the motherboard unit by the handle where the board stiffener is located When removing the motherboard unit from the packaging keep the motherboard unit horizontal until you lay it on th...

Page 21: ...s the LAN cable if your fingers do not reach the latch lock of the connecter use a flat head screwdriver to push the latch to disconnect the cable If you forcibly insert your fingers into the service clearance the LAN port of the motherboard unit of PCI Express PCIe cards may be damaged ...

Page 22: ...1 6 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 23: ...those which can be replaced in the field by a certified field engineer are called Field Replaceable Units FRU For information on the actual replacement expansion procedure for FRUs see Chapter 6 to Chapter 15 The server consists of a chassis in which various components are mounted top cover to protect the mounted components front panel and rear panel An operator panel is located on the front panel...

Page 24: ...ctively and they indicate the names and abbreviated names of main components FIGURE 2 1 Server Internal View CPU CD RW DVD RW drive unit DVDU Fan unit FAN_A Memory DIMM XSCF unit XSCFU PCIe slot Power supply unit PSU DC DC converter DDC Fan backplane FANBP_B PCIe card PCIe Hard disk drive backplane HDDBP Motherboard unit MBU_A MBU_A_2 MBU_A 4 cores MBU_A_2 2 cores ...

Page 25: ...Front View FIGURE 2 3 Server Rear View CD RW DVD RW drive unit DVDU Hard disk drive HDD Fan unit FAN_A Operator panel OPNL Power supply unit PSU PCIe slot SAS port Gigabit Ethernet GbE port UPS controller UPC port RCI port LAN port USB port Serial port ...

Page 26: ...or panel has the important function of controlling the power of the server The operator panel is usually locked with a key to prevent the server from being mistakenly powered off during system operation Before starting maintenance work ask the system administrator to unlock the operator panel ...

Page 27: ...checks the operating status of the server with LEDs or operates the power supply with the power switch FIGURE 2 4 shows the location of the operator panel FIGURE 2 4 Operator Panel Location Location number Component 1 POWER LED 2 XSCF STANDBY LED 3 CHECK LED 4 Power button 5 Mode switch key switch 1 2 3 4 5 ...

Page 28: ... automatic power control for the server can be disabled in Service mode unintended power on during maintenance can be prevented Power button Used to control the server power Power on and power off are controlled by pressing this button in different patterns as described below Holding down the button for a short time less than 4 seconds Regardless of the mode switch setting the server is powered on...

Page 29: ...tion Mode switch Locked Service Break signal reception Enabled Reception of the Break signal can be enabled or disabled for each domain using setdomainmode Disabled Power On Off by power button Only Power On is enabled auto boot Enabled Power On Off by automatic power control Powered on or off Not powered on or off ...

Page 30: ...n be suppressed If the key position is switched to Service the server will boot into service mode the next time it reboots Service is selected by default at the initial power on TABLE 2 3 LEDs on the Operator Panel Icon Name Color Description POWER LED Green Indicates the server power status On The power to the server is on Off The power to the server is off Blinking The server is powered off XSCF...

Page 31: ...ing Off The XSCF unit is being initialized Off Blinking On An error occurred in the XSCF unit Off On Off The XSCF unit is in the standby state The server is waiting for power on of the air conditioning facilities in the computer room On On Off Warm up standby processing is in progress power is turned on after the end of processing The power on sequence is in progress The server is in operation Bli...

Page 32: ...ell command such as showhardconf in the maintenance terminal For details see TABLE 3 1 TABLE 2 5 describes the component LEDs and their functions TABLE 2 5 Component LEDs and Their Functions Component Name Color Description Motherboard unit MBU POWER Indicates whether the MBU is operating On green Indicates that the motherboard is operating The motherboard cannot be removed from the server while t...

Page 33: ...emoved cannot be replaced Off The HDD can be replaced Power supply unit PSU DC On green Indicates that power is turned on and being supplied AC On green Indicates that power is being supplied to the power supply unit but the power to the server has not been turned on Off Indicates that power is not being supplied to the PSU CHECK On amber Indicates that an error occurred in the PSU Blinking amber ...

Page 34: ...en Indicates that communication is being performed through the LAN port Off Indicates that communication is not being performed through the LAN port LINK SPEED On amber Indicates that the communication speed of the LAN port is 1 Gbps On green Indicates that the communication speed of the LAN port is 100 Mbps Off Indicates that the communication speed of the LAN port is 10 Mbps TABLE 2 5 Component ...

Page 35: ...Chapter 2 Hardware Overview 2 13 FIGURE 2 5 External Interface Port Locations 1 2 3 4 5 6 7 8 9 10 11 12 ...

Page 36: ...AN port 1 for XSCF Accommodates a 100Base TX LAN cable to set up the server and display status XSCF shell command line interface CLI XSCF Web browser user interface BUI Through CLI or BUI the user or system administrator monitors the server displays status operates domains and displays information on the console 5 LAN port 0 for XSCF 6 UPC port 1 By connecting an uninterruptible power supply UPS u...

Page 37: ...to GbE ports High capacity data can be transferred at a high speed 9 GbE port 1 for OS 10 GbE port 2 for OS 11 GbE port 3 for OS 12 SAS port Accommodates external Serial Attached SCSI SAS devices such as a tape drive TABLE 2 6 External Interface Port Functions Continued Location number Component Description ...

Page 38: ...The model number serial number and hardware version all of which are required for maintenance and management are shown on the system faceplate label The standards label is affixed close to the system faceplate label and shows the approval standards Safety NRTL C Radio wave VCCI A FCC A DOC A MIC Safety and radio wave CE The card should be instered in such a way that the standards label faces the o...

Page 39: ...ction 3 5 Using Troubleshooting Commands on page 3 10 Section 3 6 General Solaris Troubleshooting Commands on page 3 17 3 1 Emergency Power Off This section explains how to power off in an emergency Caution In an emergency such as smoke or flames coming from the server immediately stop using the server and turn off the power supply Regardless of the type of business give top priority to fire preve...

Page 40: ...he AC power cord clamp and disconnect the cable FIGURE 3 1 Power off Method 3 2 Failure Diagnostic Method When an error occurs a message is displayed on the maintenance monitor in many cases Use the flowchart in FIGURE 3 2 to find the correct methods for diagnosing failures ...

Page 41: ...OS FMA message Can the message ID be used Execute fmadm to display fault information Enter the message ID in http sun com msg to refer to fault information Execute showlogs or fmadm in the XSCF to display fault information Make a memo of the displayed fault information Contact your service engineer End YES NO YES NO NO NO NO Has the problem been solved YES YES YES OS panic or performance error Is ...

Page 42: ...erform the maintenance on the server it is important to check and understand the hardware configuration of the server and the state of each hardware component The hardware configuration refers to information that indicates to which layer a hardware component belongs The status of each hardware component refers to information on the conditions of a standard or optional component in the server tempe...

Page 43: ...nformation such as the user account and password For details see the SPARC Enterprise M3000 M4000 M5000 M8000 M9000 Servers XSCF User s Guide 1 Log in to XSCF shell 2 Type showhardconf The showhardconf command displays hardware configuration information For details see the SPARC Enterprise M3000 M4000 M5000 M8000 M9000 Servers XSCF User s Guide 3 3 2 Checking the Software and Firmware Configuratio...

Page 44: ...iguration from the domain console Type showrev The showrev command displays system configuration information on the screen TABLE 3 2 Commands for Checking the Software and Firmware Configurations Command Description showrev Displays system configuration information and Solaris OS patch information uname Outputs current system information version Outputs current firmware version information showhar...

Page 45: ...nce information such as error logs Connect the maintenance terminal and use the XSCF shell or XSCF Web to download error log information to the maintenance terminal 3 4 Error Conditions To interpret error information of the Solaris OS and obtain information on fault management architecture FMA messages access the following web site http www sun com msg In addition see the SPARC Enterprise M3000 M4...

Page 46: ... faulty FRU to provide an LED indication of the error in addition to populating system console messages with more details TABLE 3 3 shows typical messages generated when an error occurs Messages are displayed on your console and are recorded in the var adm messages file A message in TABLE 3 3 indicates that the fault has already been diagnosed If there was any corrective action that the system cou...

Page 47: ...lt IMPACT A description of what is considered to be the impact of the fault Nov 1 16 30 20 dt88 292 REC ACTION Schedule a repair procedure to replace the affected device Use Nov 1 16 30 20 dt88 292 fmdump v u EVENT_ID to identify the device or contact Sun for support REC ACTION A brief description of the corrective action the system administrator should take TABLE 3 4 XSCF Commands for Checking Mo...

Page 48: ...anual pages of the Solaris OS or XSCF shell This section provides detailed explanations of the following commands Using the showhardconf Command on page 3 11 Using the showlogs Command on page 3 12 Using the showstatus Command on page 3 13 Using the fmdump Command on page 3 14 Using the fmdump Command on page 3 14 Using the fmstat Command on page 3 17 TABLE 3 5 Commands for Checking Messaging Outp...

Page 49: ...al Freq 2 520 GHz Type 32 Core 4 Strand 2 Memory_Size 8 GB MEM 0A Status Normal Code ce0000000000000001M3 93T2950EZA CE6 4145 473b3c23 Type 1A Size 1 GB MEM 0B Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b2918 Type 1A Size 1 GB MEM 1A Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b28af Type 1A Size 1 GB MEM 1B Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C...

Page 50: ...onsole message log Panic message log IPL message log PCI 0 Name_Property fibre channel Card_Type Other PCI 1 Name_Property fibre channel Card_Type Other PCI 2 Name_Property pci Card_Type Other PCI 3 Name_Property pci Card_Type Other OPNL Status Normal Ver 0101h Serial PP0829045Y FRU Part Number CA07082 D912 A0 541 3306 01 PSU 0 Status Normal Serial EA08260208 FRU Part Number CA01022 0720 03C 300 2...

Page 51: ...layed for the unit it is operating normally Deconfigured There is no problem with the unit itself but it is degraded due to a configuration problem environmental problem or the degradation of another unit Maintenance Maintenance is being performed replacefru 8 or addfru 8 is being executed XSCF showlogs error Date Jun 17 11 05 32 JST 2008 Code 80000000 c3ff0000 0173000600000000 Status Alarm Occurr...

Page 52: ... a declaration of the certainty of diagnosis In this case we are 100 percent sure the failure is in the ASIC described If the diagnosis may involve multiple components you may see two lines here with 50 in each of the two lines The FRU line indicates what component must be replaced to return the server to a fully operational state The rsrc line indicates the component that has become unusable beca...

Page 53: ...system configuration parameters that are maintained by the Solaris fault manager The command is primarily used to determine the status of a component involved in a fault as shown in the following example The PCIe slot has been degraded and it is associated with the same UUID as above Also the faulted status may be displayed fmdump e TIME CLASS Nov 02 10 04 14 3008 ereport io fire jbc mb_per fmadm ...

Page 54: ... diagnosis engine that is being used by the server Whether the latest engine is being used can be determined by consulting the SunSolve web site fmadm repair STATERESOURCE UUID degraded dev pci 1e 600000 0ee65618 2218 4997 c0dc b5c410ed8ec2 fmadm config MODULE VERSION STATUS DESCRIPTION cpumem diagnosis 1 6 active CPU Memory Diagnosis cpumem retire 1 1 active CPU Memory Retire Agent disk transport...

Page 55: ... network This section explains the following commands Using the iostat Command on page 3 18 Using the prtdiag Command on page 3 19 Using the prtconf Command on page 3 21 Using the netstat Command on page 3 24 Using the ping Command on page 3 25 Using the ps Command on page 3 26 Using the prstat Command on page 3 27 fmstat module ev_recv ev_acpt wait svc_t w b open solve memsz bufsz cpumem diagnosi...

Page 56: ...ime the system has spent in user mode in system mode waiting for I O and idling Quick report of CPU status e Displays device error summary statistics Displays the total number of errors hardware errors software errors and transfer errors Provides a short table with accumulated errors Identifies suspect I O devices E Displays all device error statistics Provides information about devices manufactur...

Page 57: ... Errors 0 Model ST3120026A Revision 8 01 Serial No 3JT4H4C2 Size 120 03GB 120031641600 bytes Media Error 0 Device Not Ready 0 No Device 0 Recoverable 0 Illegal Request 0 c0t2d0 Soft Errors 0 Hard Errors 0 Transport Errors 0 Vendor LITE ON Product COMBO SOHC 4832K Revision O3K1 Serial No Size 0 00GB 0 bytes Media Error 0 Device Not Ready 0 No Device 0 Recoverable 0 Illegal Request 0 Predictive Fail...

Page 58: ...SB Type LPID RvID DvID VnID BDF State Act Max Name Model Logical Path 00 PCIe 0 aa 8533 10b5 2 0 0 okay 8 8 pci pciex10b5 8533 N A pci 0 600000 pci 0 00 PCIe 0 aa 8533 10b5 3 0 0 okay 4 8 pci pciex10b5 8533 N A pci 0 600000 pci 0 pci 0 00 PCIe 0 aa 8533 10b5 3 1 0 okay 4 4 pci pciex10b5 8533 N A pci 0 600000 pci 0 pci 1 00 PCIe 0 aa 8533 10b5 3 2 0 okay 4 4 pci pciex10b5 8533 N A pci 0 600000 pci ...

Page 59: ... pci 1 pci 0 network 4 1 00 PCIx 0 b5 103 1166 7 0 0 okay 133 133 pci pciex1166 103 N A pci 0 600000 pci 0 pci 2 pci 0 00 PCI 0 a3 1678 14e4 8 4 0 okay 133 network pci14e4 1678 N A pci 0 600000 pci 0 pci 2 pci 0 network 4 00 PCI 0 a3 1678 14e4 8 4 1 okay 133 network pci14e4 1678 N A pci 0 600000 pci 0 pci 2 pci 0 network 4 1 00 PCIe 1 aa 8533 10b5 2 0 0 okay 8 8 pci pciex10b5 8533 N A pci 1 700000...

Page 60: ...e operating system to enable the device p Similar to the output of no option yet is abbreviated Provides a brief list of the devices V Displays the version and date of the OpenBootTM PROM firmware Useful for a quick check of the firmware version prtconf System Configuration Sun Microsystems sun4u Memory size 7616 Megabytes System Peripherals Software Nodes SUNW SPARC Enterprise scsi_vhci instance ...

Page 61: ...pu driver not attached pci instance 0 ebus instance 0 flashprom driver not attached serial instance 0 scfc instance 0 panel instance 0 pci instance 0 pci instance 0 pci instance 1 scsi instance 0 tape driver not attached disk driver not attached sd instance 1 sd instance 0 pci instance 2 pci instance 0 network instance 0 network instance 1 driver not attached pci instance 3 pci instance 1 network ...

Page 62: ...tatus The information includes packets in out errors in out collisions and queues Provides a quick overview of the network status i interval Repeats the setstat command in the intervals of as many seconds as specified after the i option Identifies intermittent or long duration network events By piping setstat output to a file overnight activity can be viewed all at once p Displays the media table ...

Page 63: ... 255 255 bge0 san ff2 42 a 255 255 255 255 o 00 14 4f 3a 93 af bge0 san09 lab r01 66 255 255 255 255 o 00 e0 52 ec 1a 00 sppp0 192 168 1 1 255 255 255 255 bge0 san ff2 9 b 255 255 255 255 o 00 03 ba dc af 2a bge0 bizzaro 255 255 255 255 o 00 03 ba 11 b3 c1 bge0 san ff2 9 a 255 255 255 255 o 00 03 ba dc af 29 bge0 racerx b 255 255 255 255 o 00 0b 5d dc 08 b0 bge0 224 0 0 0 240 0 0 0 SM 01 00 5e 00 ...

Page 64: ...Continues to repeat ping at intervals of 1 second Pressing CTRL C stops the execution After it is stopped statistics are displayed Helps identify intermittent or long duration network events By piping ping output to a file overnight activity can be viewed all at once svR Displays the route the probe packet followed in 1 second intervals Indicates the probe packet route and number of hops Comparing...

Page 65: ...ar to the ps command TABLE 3 11 Options for ps Option Description How it can help e Displays information for every process Identifies the process ID and the executable files f Generates a full listing Provides the following process information user ID parent process ID time when executed and the paths to the executable files o option Enables configurable output The pid pcpu pmem and comm options d...

Page 66: ...tput identifies the process ID user ID used amount of memory state CPU consumption and command name n number Limits the number of output lines Limits the amount of data displayed and displays processes consuming many resources s key Enables the sorting of list contents by key parameter Useful keys are cpu default time and size v Verbose mode Displays additional parameters prstat n 5 s size PID USE...

Page 67: ...nce The actual maintenance work described in Chapter 5 to Chapter 15 requires maintenance software to confirm that the server and other components are operating correctly and to collect status information and log data on the server and components Work for mounting removing or replacing a specific component requires special tools including screwdrivers and an antistatic wrist strap These items are ...

Page 68: ...lacement A target FRU is operated while the domain to which the FRU belongs is stopped Depending on the target FRU there are two cases as follows Power supply unit Fan unit operated with XSCF commands Hard disk drive operated directly not by using XSCF commands Cold replacement After all the domains are stopped and then the server is powered off a FRU is operated Note Do not operate a target FRU w...

Page 69: ...Ie card PCIe Top Yes No No Chapter 8 Hard disk drive HDD Front Yes Yes The FRU is operated directly without using XSCF commands Yes The hard disk drive has a redundant configuration only when disk mirroring software is used If a hard disk drive is an unmirrored boot device it must be replaced by using the cold replacement procedure However if a boot device can be disconnected by means of a Solaris...

Page 70: ...o find the procedure Motherboard unit MBU_A MBU_A_2 Top No No No Memory DIMM Top Yes No No Chapter 7 PCIe card PCIe Top Yes No No Chapter 8 Hard disk drive HDD Front Yes Yes The FRU is operated directly without using XSCF commands Yes Chapter 9 Hard disk drive backplane HDDBP Top No No No CD RW DVD RW drive unit DVDU Front top No No No Power supply unit PSU Rear No No No Fan unit FAN_A Top No No N...

Page 71: ...rifying the Hardware Operation on page 4 7 For active installation see Section 4 3 3 Configuring a FRU in a Domain on page 4 6 and Section 4 3 4 Verifying the Hardware Operation on page 4 7 4 3 1 Releasing a FRU from a Domain 1 From the Solaris OS type the cfgadm command to obtain the component status 2 Stop the application from using the component and disconnect the component from the Solaris OS ...

Page 72: ...ement Hot Addition applies See Section 4 4 Hot Replacement Hot Addition on page 4 7 4 3 3 Configuring a FRU in a Domain This section explains the procedure for active replacement installation by using Solaris OS commands For information on using the XSCF command see Section 4 4 Hot Replacement Hot Addition on page 4 7 1 Type the cfgadm c command from the Solaris OS to integrate the component into ...

Page 73: ...tus of the LED indicators For information on the LED status see TABLE 2 3 and TABLE 2 5 4 4 Hot Replacement Hot Addition In hot replacement the target FRU is operated while the domain to which the FRU belongs is stopped Depending on the target FRU there are two cases as follows Power supply unit Fan unit operated with XSCF commands Hard disk drive operated directly not by using XSCF commands For h...

Page 74: ...be replaced 1 FAN Fan Unit 2 PSU Power Supply Unit Select 1 2 c cancel 1 Maintenance Replacement Menu Please select a FAN to be replaced No FRU Status 1 FAN_A 0 Normal 2 FAN_A 1 Normal Select 1 2 b back 1 You are about to replace FAN_A 0 Do you want to continue r replace c cancel r Please confirm the Check LED is blinking If this is the case please replace FAN_A 0 After replacement has been comple...

Page 75: ...rn to the XSCF shell prompt select cancel For details see the manual pages of replacefru Diagnostic tests for FAN_A 0 have started This operation may take up to 3 minute s progress scale reported in seconds 0 30 done Maintenance Replacement Menu Status of the replaced FRU FRU Status FAN_A 0 Normal The replacement of FAN_A 0 has completed normally f finish f Maintenance Replacement Menu Please sele...

Page 76: ... Type 1A Size 1 GB MEM 0B Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b2918 Type 1A Size 1 GB MEM 1A Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b28af Type 1A Size 1 GB MEM 1B Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b28ab Type 1A Size 1 GB MEM 2A Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b283e Type 1A Size 1 GB MEM 2...

Page 77: ...the Server This section explains how to power off the server 4 5 1 1 Power off by Using the XSCF Command 1 Notify users that the server is being powered off 2 Back up the system files and data to tape if necessary 3 Turn the mode switch on the operator panel to the Service position OPNL Status Normal Ver 0101h Serial PP082202R8 FRU Part Number CA07082 D911 A1 541 3306 01 PSU 0 Status Normal Serial...

Page 78: ...not disconnected All the power cords must be disconnected to completely cut the power to the server 4 5 1 2 Power off by Using the Operator Panel 1 Notify users that the server is being powered off 2 Back up the system files and data to tape if necessary 3 Turn the mode switch on the operator panel to the Service position 4 Press the power switch on the operator panel for 4 seconds or more 5 Verif...

Page 79: ...OWER LED on the operator panel is turned on The power on self test POST is executed Then the server is completely powered on Note If automatic startup of the Solaris OS is specified use the sendbreak d domain_id command of the XSCF shell to display the ok prompt after the display console banner is displayed but before the system starts booting the Solaris OS For details see the SPARC Enterprise M3...

Page 80: ...ER LED on the operator panel is turned on The power on self test POST is executed Then the server is completely powered on Note If automatic startup of the Solaris OS is specified use the sendbreak d domain_id command of the XSCF shell to display the ok prompt after the display console banner is displayed but before the system starts booting the Solaris OS ...

Page 81: ...Core 4 Strand 2 Memory_Size 8 GB MEM 0A Status Normal Code ce0000000000000001M3 93T2950EZA CE6 4145 473b3c23 Type 1A Size 1 GB MEM 0B Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b2918 Type 1A Size 1 GB MEM 1A Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b28af Type 1A Size 1 GB MEM 1B Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b28ab Type 1A S...

Page 82: ... OPNL Status Normal Ver 0101h Serial PP082202R8 FRU Part Number CA07082 D911 A1 541 3306 01 PSU 0 Status Normal Serial EA08210127 FRU Part Number CA01022 0720 02B 300 2193 02 Power_Status On PSU 1 Status Normal Serial EA08210131 FRU Part Number CA01022 0720 02B 300 2193 02 Power_Status On FANBP_B Status Normal Ver 0101h Serial PP0821031E FRU Part Number CA20399 B12X 004AA 541 3304 01 FAN_A 0 Statu...

Page 83: ...000 pci 0 pci 0 pci 0 600000 pci 0 pci 8 pci 0 pci 0 600000 pci 0 pci 8 pci 0 FJSV e2ta 4 1 pci 0 600000 pci 0 pci 8 pci 0 FJSV e2ta 4 pci 0 600000 pci 0 pci 2 pci 0 pci 0 600000 pci 0 pci 2 pci 0 network 4 1 pci 0 600000 pci 0 pci 2 pci 0 network 4 pci 0 600000 pci 0 pci 1 pci 0 pci 0 600000 pci 0 pci 1 pci 0 network 4 1 pci 0 600000 pci 0 pci 1 pci 0 network 4 pci 0 600000 pci 0 pci 0 scsi 0 pci...

Page 84: ...or handler 0 ok 0 ok probe scsi all pci 0 600000 pci 0 pci 0 scsi 0 MPT Version 1 05 Firmware Version 1 24 00 00 Target 0 Unit 0 Disk FUJITSU MAY2073RC 3701 143374738 Blocks 73 GB SASAddress 500000e0197292c2 PhyNum 0 Target 1 Unit 0 Disk FUJITSU MAY2073RC 3701 143374738 Blocks 73 GB SASAddress 500000e019728f22 PhyNum 1 Target 2 Unit 0 Disk FUJITSU MAY2073RC 3701 143374738 Blocks 73 GB SASAddress 5...

Page 85: ...d Out of the Equipment Rack This section explains how to slide the server out from the equipment rack and how to push it into the equipment rack For details of equipment racks see the SPARC Enterprise Equipment Rack Mounting Guide 5 1 1 Sliding the Server Out from the Equipment Rack Caution To prevent the equipment rack from tipping over you must deploy the antitilt feature if applicable before yo...

Page 86: ...Section 1 1 ESD Precautions on page 1 1 1 If the equipment rack is supplied with a stabilizer be sure to install it 2 Slide the server out as far as possible When the server is drawn out completely the server is automatically locked in the predetermined position 3 Loosen the two screws at the front of the server FIGURE 5 1 FIGURE 5 1 Pulling the Server Out from an Equipment Rack 4 Slide the server...

Page 87: ... replacement mode The server must be powered off and the power cord must be disconnected from the AC power supply Before the top cover is removed the server must be pulled out from the equipment rack For the procedure for pulling the server out from the equipment rack see Section 5 1 Sliding the Server Into and Out of the Equipment Rack on page 5 1 5 2 1 Removing the Top Cover Caution All internal...

Page 88: ... secure the top cover in the predetermined position 3 Push the server back into the equipment rack For details see Section 5 1 2 Sliding the Server into the Equipment Rack on page 5 3 5 3 Removing and Attaching the Air Duct Caution All internal components can be replaced in cold replacement mode The server must be powered off and the power cord must be disconnected from the AC power supply Before ...

Page 89: ...sing the Air Duct Before the air duct is removed the top cover must be removed For details see Section 5 2 Removing and Attaching the Top Cover on page 5 3 5 3 2 Removing the Air Duct Hold the air duct and lift it upwards FIGURE 5 3 Removing the Air Duct ...

Page 90: ...Server Service Manual January 2009 5 3 3 Attaching the Air Duct Set the tab at the front of the air duct in place and then lower the air duct FIGURE 5 4 Prevent cables from interfering each other FIGURE 5 4 Attaching the Air Duct ...

Page 91: ... the server must be pulled out from the equipment rack For the procedure for pulling the server out from the equipment rack see Section 5 1 Sliding the Server Into and Out of the Equipment Rack on page 5 1 1 Loosen one screw at the right of the fan cover 2 Raise the right end of the fan cover and remove it FIGURE 5 5 FIGURE 5 5 Removing the Fan Cover ...

Page 92: ...he tab on the left end of the fan cover in the predetermined position and then secure the fan cover in position 2 Tighten the one screw on the right side of the fan cover 3 Push the server back into the equipment rack For details see Section 5 1 2 Sliding the Server into the Equipment Rack on page 5 3 ...

Page 93: ...herboard units for the M3000 server the motherboard unit mounted with the CPU consisting of two core processors and the motherboard unit mounted with the CPU consisting of four core processors When replacing a motherboard unit the replacement unit must contain the same type of processor For example do not replace a motherboard unit that has two core processors with one that contains four core proc...

Page 94: ...hod see the SPARC Enterprise M3000 M4000 M5000 M8000 M9000 Servers XSCF User s Guide Note After the replacement of the motherboard unit is completed the versions of the XCP and Solaris OS must be checked For details of version number checking and other such tasks see the SPARC Enterprise M3000 M4000 M5000 M8000 M9000 Servers XSCF User s Guide Because the XSCF unit is mounted on the motherboard uni...

Page 95: ...Chapter 6 Motherboard Unit Replacement 6 3 FIGURE 6 1 indicates the location of the motherboard unit FIGURE 6 1 Motherboard Unit Location ...

Page 96: ... FIGURE 6 2 Locations of DIMMs PCIe Cards and Shutter Unit 6 1 Accessing the Motherboard Unit Caution There is a risk of electrical failure if the power cords are not disconnected All the power cords must be disconnected to completely cut the power to the server Location number Component 1 Memory DIMM 2 PCIe card 3 Shutter unit 1 2 3 ...

Page 97: ... rack Note When the cable management arm is not mounted remove the cable ties that fix the PCI cable to the rear of the server and slide the server out 3 Pull the power supply unit out several centimeters to the rear side 4 Slide the server out from the equipment rack For details see Section 5 1 1 Sliding the Server Out from the Equipment Rack on page 5 1 5 Loosen the screws securing the cable man...

Page 98: ...6 6 SPARC Enterprise M3000 Server Service Manual January 2009 12 Remove the shutter unit FIGURE 6 3 Removing the Shutter Unit ...

Page 99: ...Chapter 6 Motherboard Unit Replacement 6 7 6 2 Removing the Motherboard Unit 1 Remove the four screws securing the motherboard unit FIGURE 6 4 Securing Screw Locations on Motherboard Unit Screws ...

Page 100: ...conductive mat When removing the motherboard unit from the server take care not to damage the connector 4 Remove the DIMMs For details see Section 7 2 Removing the DIMMs on page 7 4 6 3 Mounting the Motherboard Unit 1 Hold the two opaque handles on both sides of the motherboard unit and slide the unit in while lowering it to align with the predetermined position from the front of the server When m...

Page 101: ... into the equipment rack and secure the stabilizer bar For details see Section 5 1 2 Sliding the Server into the Equipment Rack on page 5 3 8 Mount the power supply unit correctly 9 Power on the server This procedure includes the steps of reconnecting the power cord checking the LED status and turning the mode switch on the operator panel to the Locked position For details see Section 4 5 3 1 Powe...

Page 102: ...6 10 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 103: ...ge 7 4 Section 7 3 Installing the DIMMs on page 7 5 Section 7 4 Reassembling the Server on page 7 5 DIMMs are cold replacement components This means that the entire server must be powered off and the power cords must be disconnected to replace the DIMMs For information on the mounting conditions of DIMMs see Appendix B The same methods as those for replacement are used for installation of DIMMs ...

Page 104: ...RE 7 1 Locations of DIMMs and Memory Slots Location number Component 1 MEM 00A memory slot group A 2 MEM 00B memory slot group B 3 MEM 01A memory slot group A 4 MEM 01B memory slot group B 5 MEM 02A memory slot group A 6 MEM 02B memory slot group B 7 MEM 03A memory slot group A 8 MEM 03B memory slot group B 1 2 3 4 8 7 6 5 ...

Page 105: ...ying that the POWER LED is off and disconnecting the power cord For details see Section 4 5 1 Powering off the Server on page 4 11 2 Slide the server out from the equipment rack For details see Section 5 1 1 Sliding the Server Out from the Equipment Rack on page 5 1 Caution To prevent the equipment rack from tipping over you must deploy the antitilt feature if applicable before you slide the serve...

Page 106: ... Service Manual January 2009 7 2 Removing the DIMMs 1 Pull the DIMM eject levers outward to release the DIMM 2 Pull the DIMM upwards to remove the DIMM from the socket 3 Place the DIMM on a conductive mat FIGURE 7 2 Removing the DIMMs ...

Page 107: ...g the Server into the Equipment Rack on page 5 3 4 Power on the server This procedure includes the steps of reconnecting the power cord checking the LED status and turning the mode switch on the operator panel to the Locked position For details see Section 4 5 3 1 Power on by Using the XSCF Command on page 4 13 Note If automatic startup of the Solaris OS is specified use the sendbreak d domain_id ...

Page 108: ...7 6 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 109: ...cards Section 8 1 Accessing a PCIe Card on page 8 3 Section 8 2 Removing a PCIe Card on page 8 4 Section 8 3 Mounting a PCIe Card on page 8 4 Section 8 4 Reassembling the Server on page 8 5 PCIe cards are hot replacement components The same methods as those for replacement are used for installation of PCIe cards ...

Page 110: ...0 Server Service Manual January 2009 FIGURE 8 1 shows the locations of the PCIe slots FIGURE 8 1 PCIe Slot Locations Location number Component 1 PCIe slot PCIe 0 2 PCIe slot PCIe 1 3 PCIe slot PCIe 2 4 PCIe slot PCIe 3 4 3 2 1 ...

Page 111: ...ch on the operator panel to the Service position verifying that the POWER LED is off and disconnecting the power cord For details see Section 4 5 1 Powering off the Server on page 4 11 2 Slide the server out from the equipment rack For details see Section 5 1 1 Sliding the Server Out from the Equipment Rack on page 5 1 Caution To prevent the equipment rack from tipping over you must deploy the ant...

Page 112: ... PCIe card is to be installed in an empty disk slot remove the PCIe slot cover first 1 Remove the one screw securing the PCIe card 2 Pull a PCIe card straight up from the slot and then place it on a conductive mat FIGURE 8 2 Removing a PCIe card 8 3 Mounting a PCIe Card 1 Insert a PCIe card in a slot ...

Page 113: ...edure includes the steps of reconnecting the power cord checking the LED status and turning the mode switch on the operator panel to the Locked position For details see Section 4 5 3 1 Power on by Using the XSCF Command on page 4 13 Note If automatic startup of the Solaris OS is specified use the sendbreak d domain_id command of the XSCF shell to display the ok prompt after the display console ban...

Page 114: ...8 6 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 115: ...en the disk mirroring software is used a redundant configuration is created with the hard disk drive Note If a hard disk drive is an unmirrored boot device it must be replaced by using the cold replacement procedure However if a boot device can be disconnected by means of a Solaris OS function or disk mirroring software function active replacement can also be performed The procedure for disconnect...

Page 116: ...e Manual January 2009 FIGURE 9 1 shows the locations of the hard disk drives FIGURE 9 1 Hard Disk Drive Location Location number Component 1 Hard disk drive HDD 0 2 Hard disk drive HDD 1 3 Hard disk drive HDD 2 4 Hard disk drive HDD 3 2 1 3 4 ...

Page 117: ... steps of using the cfgadm command to check the Ap_Id and for releasing the hard disk drive For details see Section 4 3 1 Releasing a FRU from a Domain on page 4 5 9 2 Removing a Hard Disk Drive Note If a new hard disk drive is to be installed in an empty disk slot remove the HDD filler panel first 1 Push the square button on the front of the hard disk drive 1 in FIGURE 9 2 to release the eject lo...

Page 118: ...9 4 SPARC Enterprise M3000 Server Service Manual January 2009 3 Remove the hard disk drive and place it on a conductive mat FIGURE 9 2 Removing a Hard Disk Drive 2 1 3 4 ...

Page 119: ...ive with the slot and then push the hard disk drive in until it stops 2 Fasten the eject lock lever 9 4 Reassembling the Server 1 Configure the hard disk drive in the domain This procedure includes the steps of using the cfgadm command to connect the hard disk drive to the domain and for verifying that it has been added to the domain For details see Section 4 3 3 Configuring a FRU in a Domain on p...

Page 120: ...9 6 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 121: ...e on page 10 2 Section 10 2 Removing the Hard Disk Drive Backplane on page 10 3 Section 10 3 Mounting the Hard Disk Drive Backplane on page 10 5 Section 10 4 Reassembling the Server on page 10 6 The hard disk drive backplane is a cold replacement component The entire server must be powered off and the power cords must be disconnected to replace the hard disk drive backplane ...

Page 122: ...e FIGURE 10 1 Hard Disk Drive Backplane Location 10 1 Accessing the Hard Disk Drive Backplane Caution There is a risk of electrical failure if the power cords are not disconnected All the power cords must be disconnected to completely cut the power to the server Location number Component 1 Hard disk drive backplane HDDBP 0 1 ...

Page 123: ... For details see Section 5 1 1 Sliding the Server Out from the Equipment Rack on page 5 1 Note To prevent the equipment rack from tipping over you must deploy the antitilt feature if applicable before you slide the server out of the equipment rack Note When the cable management arm is not mounted remove the cable ties that fix the PCI cable to the rear of the server and slide the server out 3 Remo...

Page 124: ... disk drive backplane 2 in FIGURE 10 2 FIGURE 10 2 Removing the Cables of the Hard Disk Drive Backplane 3 Remove the cables connected to the CD RW DVD RW drive unit 4 Pull the CD RW DVD RW drive unit out by several centimeters For details see Section 11 2 Removing the CD RW DVD RW Drive Unit on page 11 3 1 2 1 2 ...

Page 125: ...k drive backplane on a conductive mat 10 3 Mounting the Hard Disk Drive Backplane 1 Mount the hard disk drive backplane 2 Tighten the two screws to secure the hard disk drive backplane 3 Secure the two cables to the rear of the hard disk drive backplane Caution Do not forcibly mount the hard disk drive in a slot Forcibly pushing the component in a slot may damage the component or the server ...

Page 126: ...liding the Server into the Equipment Rack on page 5 3 4 Power on the server This procedure includes the steps of reconnecting the power cord checking the LED status and turning the mode switch on the operator panel to the Locked position For details see Section 4 5 3 1 Power on by Using the XSCF Command on page 4 13 Note If automatic startup of the Solaris OS is specified use the sendbreak d domai...

Page 127: ...e Unit on page 11 2 Section 11 2 Removing the CD RW DVD RW Drive Unit on page 11 3 Section 11 3 Mounting the CD RW DVD RW Drive Unit on page 11 4 Section 11 4 Reassembling the Server on page 11 5 CD RW DVD RW drive unit is a cold replacement component The entire server must be powered off and the power cords must be disconnected to replace the CD RW DVD RW drive unit ...

Page 128: ...t FIGURE 11 1 Location of the CD RW DVD RW Drive Unit 11 1 Accessing the CD RW DVD RW Drive Unit Caution There is a risk of electrical failure if the power cords are not disconnected All the power cords must be disconnected to completely cut the power to the server Location number Component 1 CD RW DVD RW drive unit DVDU 1 ...

Page 129: ... the server out from the equipment rack For details see Section 5 1 1 Sliding the Server Out from the Equipment Rack on page 5 1 Caution To prevent the equipment rack from tipping over you must deploy the antitilt feature if applicable before you slide the server out of the equipment rack Note When the cable management arm is not mounted remove the cable ties that fix the PCI cable to the rear of ...

Page 130: ...3 Place the drive unit on the conductive mat FIGURE 11 2 Removing the CD RW DVD RW Drive Unit 11 3 Mounting the CD RW DVD RW Drive Unit Caution Do not forcibly push the CD RW DVD RW drive unit to insert in the slot Forcibly pushing the component in a slot may damage the component or the server 1 Align the CD RW DVD RW drive unit with the drive slot and then slowly push the unit in until it locks i...

Page 131: ...onnecting the power cords and turning the mode switch on the operator panel to the Locked position For details see Section 4 5 3 1 Power on by Using the XSCF Command on page 4 13 Note If automatic startup of the Solaris OS is specified use the sendbreak d domain_id command of the XSCF shell to display the ok prompt after the display console banner is displayed but before the system starts booting ...

Page 132: ...11 6 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 133: ...ly Unit on page 12 3 Section 12 2 Removing the Power Supply Unit on page 12 3 Section 12 3 Mounting the Power Supply Unit on page 12 5 Section 12 4 Reassembling the Server on page 12 5 The power supply unit is an active hot replacement component To guarantee the redundant configuration only one power supply unit must be replaced at a time ...

Page 134: ...e M3000 Server Service Manual January 2009 FIGURE 12 1 shows the locations of power supply units FIGURE 12 1 Locations of Power Supply Units Location number Component 1 Power supply unit PSU 0 2 Power supply unit PSU 1 2 1 ...

Page 135: ...g while the power supply unit is removed Afterwards it performs the power supply unit test For details see Section 4 4 1 FRU Removal and Replacement on page 4 8 2 Loosen the thumbscrew of the cable management arm that is located on the right side when you are facing the rear of the server 3 Pull out the cable management arm while keeping it from coming into contact with the power supply unit 12 2 ...

Page 136: ...ver 3 in FIGURE 12 2 pull the handle outward 4 in FIGURE 12 2 FIGURE 12 2 Removing the Power Supply Unit 5 With one hand supporting the bottom of the power supply remove the power supply unit 6 Place the power supply unit on a conductive mat 2 3 Handle Lever AC cable clamp 1 4 Power cord ...

Page 137: ... at the bottom of the unit 2 Set the handle so that it is perpendicular to the server and then push the power supply unit into the slot 3 Insert the power supply unit until it reaches the predetermined position and then return the handle to its original position 4 Secure the power cord with the AC cable clamp 12 4 Reassembling the Server From the XSCF shell prompt use the showhardconf command to v...

Page 138: ...12 6 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 139: ...ing a Fan Unit on page 13 3 Section 13 2 Removing a Fan Unit on page 13 3 Section 13 3 Mounting a Fan Unit on page 13 5 Section 13 4 Reassembling the Server on page 13 5 A fan unit is an active hot replacement component To guarantee the redundant configuration only one fan unit must be replaced at a time ...

Page 140: ...SPARC Enterprise M3000 Server Service Manual January 2009 FIGURE 13 1 indicates the location of the fan unit FIGURE 13 1 Fan Unit Locations Location number Component 1 Fan unit FAN_A 0 2 Fan unit FAN_A 1 1 2 ...

Page 141: ...ails see Section 4 4 1 FRU Removal and Replacement on page 4 8 Caution To prevent the equipment rack from tipping over you must deploy the antitilt feature if applicable before you slide the server out of the equipment rack Note When the cable management arm is not mounted remove the cable ties that fix the PCI cable to the rear of the server and slide the server out 2 Slide the server out from th...

Page 142: ...13 4 SPARC Enterprise M3000 Server Service Manual January 2009 2 Remove the fan unit from the server and place it on a conductive mat FIGURE 13 2 Removing a Fan Unit 2 1 ...

Page 143: ...nsert the fan unit in the slot 13 4 Reassembling the Server 1 Attach the fan cover For details see Section 5 4 2 Attaching the Fan Cover on page 5 8 2 Slide the server into the equipment rack and secure the stabilizer bar For details see Section 5 1 2 Sliding the Server into the Equipment Rack on page 5 3 3 From the XSCF shell prompt use the showhardconf command to verify that the new fan unit has...

Page 144: ...13 6 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 145: ...kplane on page 14 2 Section 14 2 Removing the Fan Backplane on page 14 5 Section 14 3 Mounting the Fan Backplane on page 14 6 Section 14 4 Reassembling the Server on page 14 6 The fan backplane is a cold replacement component The entire server must be powered off and the power cords must be disconnected to replace the fan backplane ...

Page 146: ...fan backplane FIGURE 14 1 Fan Backplane Location 14 1 Accessing the Fan Backplane Caution There is a risk of electrical failure if the power cords are not disconnected All the power cords must be disconnected to completely cut the power to the server Location number Component 1 Fan backplane FANBP_B 1 ...

Page 147: ...Sliding the Server Out from the Equipment Rack on page 5 1 Caution To prevent the equipment rack from tipping over you must deploy the antitilt feature if applicable before you slide the server out of the equipment rack Note When the cable management arm is not mounted remove the cable ties that fix the PCI cable to the rear of the server and slide the server out 3 Remove the top cover For details...

Page 148: ...14 4 SPARC Enterprise M3000 Server Service Manual January 2009 7 Pull the fan cage upward to remove it 3 in FIGURE 14 2 FIGURE 14 2 Removing the Fan Cage 2 3 1 1 ...

Page 149: ...e of the fan backplane 2 Remove the signal cable connector for the motherboard unit 2 in FIGURE 14 3 The cable connector is on the rear side of the fan backplane 3 Remove the four screws securing the fan backplane 3 in FIGURE 14 3 FIGURE 14 3 Removing the Fan Backplane 4 Remove the fan backplane from the server and place it on a conductive mat A part A part 1 2 3 3 3 3 ...

Page 150: ... the fan cage at the A part in FIGURE 14 3 and insert the fan cage projections in the tabs 1 in FIGURE 14 1 2 Mount the fan units For details see Section 13 3 Mounting a Fan Unit on page 13 5 3 Attach the air duct to the server For details see Section 5 3 3 Attaching the Air Duct on page 5 6 4 Attach the top cover For details see Section 5 2 2 Attaching the Top Cover on page 5 4 5 Slide the server...

Page 151: ...to display the ok prompt after the display console banner is displayed but before the system starts booting the Solaris OS 7 Check the hardware This procedure includes the steps of running a program to verify that all the components have been remounted and starting the Solaris OS For details see Section 4 5 4 Verifying the Hardware Operation on page 4 15 ...

Page 152: ...14 8 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 153: ...ssembling the Server on page 15 5 The operator panel is a cold replacement component The entire server must be powered off and the power cords must be disconnected to replace the operator panel Caution If the motherboard unit and operator panel are replaced at the same time the server may fail to operate correctly Before starting the replacement of the next FRU execute the showhardconf or showstat...

Page 154: ...15 2 SPARC Enterprise M3000 Server Service Manual January 2009 FIGURE 15 1 shows the location of the operator panel FIGURE 15 1 Operator Panel Location Location number Component 1 Operator panel OPNL 1 ...

Page 155: ...connecting the power cord For details see Section 4 5 1 Powering off the Server on page 4 11 2 Slide the server out from the equipment rack For details see Section 5 1 1 Sliding the Server Out from the Equipment Rack on page 5 1 Caution To prevent the equipment rack from tipping over you must deploy the antitilt feature if applicable before you slide the server out of the equipment rack Note When ...

Page 156: ...moving the Operator Panel 1 Disconnect the signal cable from the operator pane 1 in FIGURE 15 2 2 Loosen the one thumbscrew 3 Pull the operator panel out to remove it and place it on a conductive mat 2 in FIGURE 15 2 FIGURE 15 2 Removing the Operator Panel 2 1 Thumbscrew ...

Page 157: ... 3 3 Attaching the Air Duct on page 5 6 2 Attach the top cover For details see Section 5 2 2 Attaching the Top Cover on page 5 4 3 Slide the server into the equipment rack and secure the stabilizer bar For details see Section 5 1 2 Sliding the Server into the Equipment Rack on page 5 3 4 Power on the server This procedure includes the steps of reconnecting the power cord checking the LED status an...

Page 158: ...15 6 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 159: ...s the server nomenclature and component numbering If multiple FRUs of the same type are mounted the sign and a sequential number are added to each of their names to differentiate between them FIGURE A 1 shows the locations of the M3000 server components ...

Page 160: ...A 2 SPARC Enterprise M3000 Server Service Manual January 2009 FIGURE A 1 Location of Components 15 14 1 2 3 16 18 20 22 21 19 24 23 26 27 29 8 4 5 6 32 35 31 28 12 11 10 9 30 7 17 33 34 13 25 ...

Page 161: ...Memory MEM 01A 24 Hard disk drive backplane HDDBP 0 7 Memory MEM 01B 25 Chassis 8 CPU CPU 0 26 Shutter unit 9 Memory MEM 03B 27 Power supply unit PSU 0 10 Memory MEM 03A 28 Power supply unit PSU 1 11 Memory MEM 02B 29 Rear panel 12 Memory MEM 02A 30 Motherboard unit MBU_A MBU_A_2 13 Fan backplane FANBP_B 31 PCIe card PCIe 0 14 Fan unit FAN_A 1 32 PCIe card PCIe 1 15 Fan unit FAN_A 0 33 PCIe card P...

Page 162: ...A 4 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 163: ...ng Conditions on page B 3 The DIMMs on a motherboard unit are classified into group A and group B see FIGURE 7 1 Caution To replace or install a DIMM do not fail to confirm the DIMM information and comply with the conditions to mount the memory B 1 Confirmation of DIMM Information Confirm the DIMM information size rank in the following way Execute the showhardconf 8 command on XSCFU ...

Page 164: ...re 4 Strand 2 Memory_Size 8 GB MEM 0A Status Normal Code ce0000000000000001M3 93T2950EZA CE6 4145 473b3c23 Type 1A Size 1 GB MEM 0B Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b2918 Type 1A Size 1 GB MEM 1A Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b28af Type 1A Size 1 GB MEM 1B Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b28ab Type 1A Siz...

Page 165: ...of eight DIMMs can be mounted They are mounted in units of four DIMMs in each of group A and group B The DIMM capacity of group A must be equal to or greater than that of group B The DIMM capacity of group A must not be smaller than that of group B The DIMMs included in the same group must have the same capacity and same rank ...

Page 166: ...9 FIGURE B 2 shows an example of mounting DIMM FIGURE B 2 Example Mounting DIMM 1 Mount DIMMs in group A first MEM 01A MEM 02A MEM 03A MEM 00B MEM 01B MEM 03B MEM 00A MEM 02B 4 GB 2 rank 2 GB 1 rank MEM 00A MEM 00B MEM 01A MEM 01B MEM 03B MEM 03A MEM 02B MEM 02A ...

Page 167: ...Appendix B Memory Mounting Conditions B 5 2 Mount DIMMs in group B DIMMs may not necessarily be mounted in group B MEM 00A MEM 00B MEM 01A MEM 01B MEM 03B MEM 03A MEM 02B MEM 02A ...

Page 168: ...B 6 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 169: ...it on page C 6 Section C 5 Fan Unit on page C 7 C 1 Server Overview TABLE C 1 lists the M3000 FRU components TABLE C 1 FRU components Component Redundant Cold replacement Hot replacement Active replacement Cold addition Hot addition Active addition Motherboard unit MBU_A MBU_A_2 No Yes Memory DIMM No Yes Yes PCIe card PCIe No Yes Yes Hard disk drive HDD Yes Yes Yes Yes Yes Yes Yes Hard disk drive ...

Page 170: ...ng a motherboard unit the replacement unit must contain the same type of processor For example do not replace a motherboard unit that has two core processors with one that contains four core processors For the replacement procedure see Chapter 6 Power supply unit PSU Yes Yes Yes Yes Fan unit FAN_A Yes Yes Yes Yes Fan backplane FANBP_B No Yes Operator panel OPNL No Yes A redundant configuration is ...

Page 171: ...For the replacement procedure see Chapter 7 C 2 2 PCIe Slot The M3000 server provides four PCIe slots Up to four low profile type PCIe slots can be mounted in these PCIe slots A PCIe slot has the following functions Supports the eight lane PCI Express bus High speed serial point to point interconnect Extends the PCI data transfer rate to twice the value of PCI X TABLE C 2 DIMM Specifications Item ...

Page 172: ...networking encryption and JavaTM TABLE C 4 shows the CPU specifications Because the CPU is mounted on the motherboard unit it cannot be replaced singly For information on how to replace the motherboard unit see Chapter 6 C 2 4 XSCF Unit The service processor set that operates and manages the server is mounted in the XSCF unit The XSCF unit diagnoses and starts the entire system configures domains ...

Page 173: ... unit see Chapter 6 C 3 Drive The M3000 server consists of up to four hard disk drives and one CD RW DVD RW drive unit C 3 1 Hard Disk Drive TABLE C 5 shows hard disk drive specifications An SAS device has two data ports Because each data port resides in a different SAS domain this enables complete failover redundancy If one path fails communication is performed through the other independent path ...

Page 174: ...y unit specifications TABLE C 6 CD RW DVD RW Drive Unit Specifications Item Description Number of CD RW DVD RW drive units 1 Interface Advanced Technology Attachment Packet Interface ATAPI Location Above hard disk drive Active replacement No Hot replacement No Cold replacement Yes TABLE C 7 Power Supply Unit Specifications Item Specifications Number of power cords 2 1 for each power supply unit Po...

Page 175: ... Apparent power 480 VA AC 100 to 120 V 517 VA AC 200 to 240 V Maximum heat dissipation 1 603 7 BTU hr 1 692 kJ hr AC100 to 120V 1 569 6 BTU hr 1 656 kJ hr AC200 to 240V Power factor 0 98 AC 100 to 120 V for the maximum configuration 0 89 AC 200 to 240 V for the maximum configuration Active replacement Yes Hot replacement Yes Cold replacement Yes In the redundant configuration the rated current sup...

Page 176: ...prise M3000 Server Service Manual January 2009 For the replacement procedure see Chapter 13 Active replacement Yes Hot replacement Yes Cold replacement Yes TABLE C 8 Fan Unit Specifications Continued Item Description ...

Page 177: ... specifications of the external interface connectors provided on the M3000 server Section D 1 Serial Port on page D 2 Section D 2 UPC Port on page D 2 Section D 3 USB Port on page D 3 Section D 4 SAS port on page D 3 Section D 5 Connection Diagram for Serial Cable on page D 4 ...

Page 178: ...nd Data 4 GND Ground 5 GND Ground 6 RXD Input Receive Data 7 DSR Input Data Set Ready 8 CTS Input Clear to Send TABLE D 2 UPC Port Pin assignment Pin number Signal name Input output Description 1 ER 2 NC Not connected 3 NC Not connected 4 NC Not connected 5 SG Ground 6 BPS Input UPS hardware error signal 7 BTL Input Battery end of discharge warning signal 8 NC Not connected 9 ACOFF Input Power fai...

Page 179: ...e drive which has a SAS interface For information on which devices can be connected contact a service engineer Note that one or two lanes can be used with this port TABLE D 3 USB Port Pin assignment Pin number Signal name Input output Description 1 VBUS Output Power supply 2 DATA Input output Data 3 DATA Input output Data 4 GND Ground 1 2 3 4 ...

Page 180: ...rver Service Manual January 2009 D 5 Connection Diagram for Serial Cable FIGURE D 1 Connection Diagram for Serial Cable RJ45 D sub 9pin 1 RTS 8 CTS 1 CD 2 DTR 6 DSR 7 DSR 4 DTR 3 TXD 2 RXD 4 GND 5 GND 5 GND 6 RXD 3 TXD 8 CTS 7 RTS ...

Page 181: ...ions on page E 5 Section E 5 UPS Cable on page E 6 Section E 6 Connections on page E 7 E 1 Overview The UPS is a unit to ensure a stable supply of power to the system even in the event of a power supply failure or a massive blackout When the UPC port on the server is connected to the UPS signal cable that has a UPC interface if the UPS detects a power failure it notifies the server of the failure ...

Page 182: ...ws the location of the UPC port on the M3000 server FIGURE E 1 UPC Port Locations E 2 Signal Cable Use the shielded pair cable with the following specifications Direct current resistance roundtrip pair 400 W km or less Cable length Up to 10 m 33 ft UPC0 port UPC1 port Rear view ...

Page 183: ...n the Server and UPS TABLE E 1 Signal Line Definitions Signal name Definitions Pin number Remarks BPS UALM Indicates a UPS error 6 Normal state Off Abnormal state On BTL Indicates that the battery level of the UPS has decreased and warns that battery power will be unavailable after a certain period of time has elapsed 7 Normal state Off Abnormal warning On Note 1 BTL BPS UALM ACOFF SG UPS cable UP...

Page 184: ...n normally supply power from the battery within 2 seconds of a momentary commercial power interruption even if ACOFF is not turned on ACOFF Indicates that a power failure has occurred in the commercial power supply connected to the UPS 9 Normal state Off Abnormal state On Note 2 SG Signal ground 5 ER Equipment Ready Indicates that the server is operating 1 Do not connect anything to this pin TABLE...

Page 185: ...t Circuit TABLE E 2 Input Power Supply Conditions Signal name Input conditions BPS UALM No voltage relay contact BTL Contact rating DC 12 V 10 mA or greater 0 5 A maximum ACOFF Use of a gold plated contact or reed relay is recommended TABLE E 3 Output Power Supply Conditions Signal name Output conditions ER Output voltage VOH DC 3 1 V minimum VOL DC 0 0 4 V maximum Output current IOH 4 mA maximum ...

Page 186: ...PS cable Do not use any pin that is not defined Pin 2 3 4 and 8 in FIGURE E 3 The pins on the cable side are as follows FIGURE E 3 Correspondence between the UPC Ports and the UPS Cable Pins If a UPS cable is required it must be prepared separately For details contact your sales representative Note Do not connect to the ER signal pin Note BTL BPS UALM ACOFF SG ER UPC port side UPS cable side BTL B...

Page 187: ...ontroller E 7 E 6 Connections This section explains the connection between the UPC port and UPS UPC 0 connects to UPS 0 and UPC 1 connects to UPS 1 Single power feed uses only UPC 0 Dual power feed uses UPC 0 and UPC 1 ...

Page 188: ...E 8 SPARC Enterprise M3000 Server Service Manual January 2009 ...

Page 189: ... Clock control unit CLI Command line interface CMU CH CMU channel CE Correctable error CPU Central processing unit D DCL Domain component list DDC DC to DC converter DE Diagnosis engine DID Domain ID DIMM Dual inline memory module DRAM Dynamic random access memory E Ecache External cache ECC Error correction code F FANBP Fan backplane FMA Fault management architecture FRU Field replaceable unit G ...

Page 190: ...Network time protocol NVRAM Non volatile random access memory O OPNL Operator panel OS Operating system P PCIe PCI express POST Power on self test POR Power on reset PSB Physical system board PSU Power supply unit R PROM Programmable read only memory RAM Random access memory S SAS Serial attached SCSI SATA Serial ATA SRAM Static RAM SC System controller T TC Throughput computing TOD Time of day U ...

Page 191: ...al interface port GbE interface port 2 15 LAN port 2 14 RCI port 2 14 UPC port 2 14 SAS port 2 15 USB port 2 14 F fan backplane 14 1 fan cage 14 4 fan cover 5 7 fan unit FAN_A 13 1 14 2 C 7 flowchart 3 2 front panel 2 1 FRU components C 1 H hard disk drive HDD 10 1 Hard Disk Drive Backplane HDDBP 10 2 hardware overview 2 1 K key 2 4 L LED 2 8 2 10 M maintenance tool 4 1 mode switch 2 6 motherboard...

Page 192: ...cement 4 7 S safety precautions 1 3 server precautions 1 3 shutter unit 6 4 slide rail 5 1 storage device CD RW DVD RW drive unit DVDU C 6 hard disk drive 9 1 C 5 switch 2 6 T top cover 5 3 5 4 troubleshooting command 3 10 U UPS controller UPC E 1 Cable Connector E 6 Configuration of Signal Lines E 3 Connection E 7 overview E 1 Power supply conditions E 5 Signal Cable E 2 UPC Port E 1 X XSCF unit ...

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