CyberAiR DX Floor Mounted IOM Manual
5.4 Obtaining Spare/Replacement Parts
Maintaining a recommended spare parts inventory is
an industry best practice for critical facilities. Onsite
spares kits reduce downtime and can eliminate the
cost of expedited freight charges. Recommended
spares and replacement parts sales are available
through Product Support at (888) 529-1266.
STULZ accepts Visa and MasterCard. STULZ may
extend credit to its customers; a credit application
must be prepared and approved (this process could
take one week).
A 25% minimum restocking charge will be applied on
returned stocked parts that were sold as spare/
replacement parts. If the returned part is not a
stocked item, a 50% restocking charge may be
applied.
Additionally a Return Material Authorization Number
is required when returning parts. To receive credit for
returned repair/replacement parts, the parts must be
returned to STULZ within 30 days of the purchase
date. Spare part sales over 30 days old will be
considered final and the parts will remain the sole
property of the ordering party.
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