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(1) are free from defects in materials or workmanship for generally 1 years.
a) accessories or specific parts for which different limited warranty period shall
apply.
(2) have been tested/calibrated in proper working status prior to shipment.
The warranty period starts from date of first sale of the instruments. At its sole discretion,
under the warranty period, STONEX® Europe will repair the product or send parts for
replacement at its expense. STONEX® Europe agrees to repair or replace the defected
instrument within thirty (30 ) days only if STONEX® Europe recognizes that the defects of
the instrument are not caused by human factors or no obvious damage to its surface is
visible. STONEX® Europe warrants any new replaced parts or products are warranted to be
free from defects in materials and workmanship for thirty (30) days or for the remainder of
the Limited Warranty Period of the Product in which they are installed, whichever is longer.
Faulty Parts or Products replaced under this Limited Warranty shall become property of
STONEX® Europe.
All products that have to be repaired have to be returned to our technical representative
office location via any delivery company the customer prefers, nevertheless STONEX®
Europe is not accountable for the unlikely event that the Products gets lost in transit.
Any damage inflicted by the customer or by third party after the products has been
delivered to the customer is excluded from the limited warranty as well any damage arising
from an improper use, from any action or use not provided for in the enclosed user guides
and/or manuals.
Shipping policy
The Customer or the dealer is required to pay for the charges for shipping of fault parts or
instruments to STONEX® Europe representative office and STONEX® Europe is providing the
shipping for return.
Dealers needs to follow STONEX® Europe repair/service procedure to achieve a better and
prompt service result.
Return policy Dead On Arrival instruments
All returned products have to be shipped to STONEX® Europe representative office.
The original Purchaser has a period of seven (7) days starting from date of purchasing to
signal the existence of a defect in the instrument for a full refund (less shipping and
handling), provided the merchandise is in new, resalable condition and returned in the
original, undamaged packaging. Customer has to pay for both the return and the original
freight fees, regardless of the original freight paid by the Company. All warranty books,
instruction manuals, parts and accessories must be included as well as the original box in
which the item was shipped. We recommend to place the original carton inside another box,
to avoid any additional damage to the carton itself. In some cases, returns of special items
will require a re-stock fee. Acceptance of returned merchandise is final only after inspection
