
58
selected.
The connection is not
enabled in ActiveSync
on the handheld.
On the handheld, tap
/ ActiveSync / Menu /
Connections. Make sure that the Synchronize all PCs
using this connection check box is selected, and that
the correct option is selected.
The handheld
connection settings
conflict with network
settings or VPN client
software.
If you are using a USB cable, use the USB to PC utility
to change the connection method the handheld uses
to connect to ActiveSync on the computer. Tap
/
Settings / Connections / USB to PC Utility. Clear the
Enable advanced network functionality check box.
The handheld stops using the default RNDIS method
to connect to the ActiveSync technology.
Bluetooth wireless technology
Problem
Cause
Solution
The handheld cannot
discover a nearby
Bluetooth device.
The integrated Bluetooth
radio is not activated.
The handheld’s Bluetooth radio has been
deactivated. If Bluetooth wireless technology
is allowed where you are working, use the
Radio Activation Manager software to
re-activate the radio.
The device is out of range.
Move the devices closer to each other and
then scan again.
Bluetooth wireless technology
is not enabled on one or both
devices.
Make sure that the Bluetooth radio is turned
on, on both the handheld (see page43) and
the other Bluetooth device.
The device has not been made
discoverable.
Make sure that the Bluetooth device has
been made discoverable.
The COM port that
you assigned to a
serial port service is
not available in your
application.
The application cannot
recognize ports if they are
added after the application
opens.
Exit from the application, add the port and
then run the application again.
The Bluetooth
connection fails while
in use.
The Bluetooth device has
moved out of range.
Move the devices closer to each other. The
devices should reconnect automatically. If
they do not, select the Bluetooth device in
the Devices tab. Tap and hold the device
name and then select Delete. Tap New to
discover the device again.
The Bluetooth radio has lost
the connection.
Turn off the Bluetooth radio on the handheld
and then turn on the Bluetooth radio (see