Geode H14000 User Manual
29
Troubleshooting
Display Screen Error Messages
The Geode:
Description of the
error message
Recommendations
“Power failure” (there
was a power outage
during the run)
Based on the phase of the run in which the power failure occurs,
there might be two different scenarios:
1) The power failure occurred right at the beginning of the run.
In this case, it could be possible that the droplets have not been
generated yet.
A scan with the Prism3 instrument could confirm the absence of
droplets in the chambers.
If this is the case, it is possible to restart the experiment with the
same chips.
2) The power failure occurred after the run began.
The normal pressure outflow from the compressed air system
(ISPTLAPG3) to the Geode is interrupted, compromising the crystal
structure of the droplets.
The experiment would then be considered as failed.
3) The power failure occurred at the very end of the run or after the
run is completed.
The experiment may not be affected. Scan the chips in the Prism3
instrument to confirm.
Screen
freeze
or
abnormal screen (e.g.,
black screen)
Press the top blue button located behind the instrument.
If the screen does not respond or responds partially (e.g. no update
of the Live Logs), try to extract the live and system logs (refer to the
Export Live Logs or system logs for troubleshooting support
), then
wait for the expected end of the run (to potentially save the
experiment if the program is still running correctly).
If the screen still does not respond or still responds partially, try to
stop the run (click on “Stop” to preserve the crystal). If nothing
changes, reboot the Geode: switch off the power button, wait for a
few seconds and switch on the power button.
If the problem persists, please contact Technical Support.
“Lid cannot be
opened”
For safety, the lid is equipped with a locking security mechanism that
prevents opening when the pressure is above 900 mbar.
In all cases, please wait for the current pressure to be lower than 20
mbars and the current temperature lower than 40 degrees before
opening the lid.
If the waiting time is longer than 10 min after the program ends, try
to deactivate the input pressure and shut down the instrument (turn
the switch located at the rear of the Geode off).
“There is an under
pressure” or “an
overpressure issue”.
Ensure that the pressure source is activated and adjust the pressure
delivered to the Geode to 1,250 ± 50 mbar (check the display of the
Geode or the screen of the pressure controller behind the Geode to
ensure the accuracy of the pressure delivered to the Geode).
