ACD / UCD
11
2.
Dial the ACD group number (5XX). ON/OFF button LED
lights steady.
The ACD/UCD Calls In Queue Status Display shows the
following information:
5XX = ACD Group Number 550-565
This idle display tells the agent and/or their supervisor
how many calls are in queue.
3.
Replace handset or press ON/OFF button to terminate the
display.
Second Method - From an idle key telephone:
The
preprogrammed
flexible button for the ACD group being
monitored will flash at 240 ipm indicating that there are calls in
queue.
1.
Press the
preprogrammed
flexible button. The ACD Calls In
Queue Status display shows the following:
5XX = ACD Group Number 550-565
The idle display tells the agent and/or their supervisor how
many calls are in queue.
The user assigns an ACD CALLS IN QUEUE DISPLAY flexible
button by dialing [579]+[XXX].
(XXX is the ACD/UCD group number.)
2.
Replace the handset or press the ON/OFF button to
terminate the display.
AC D 5 XX 0 0 C A L L S I N Q U E U E
M M M D D Y Y
H H : M M a m
AC D 5 XX 0 0 C A L L S I N Q U E U E
M M M D D Y Y
H H : M M a m
