ACD / UCD
9
The ACD Supervisor Display shows the following
information:
5XX = ACD Group (550-565)
CIQ: XX = Calls in queue
AGENT(S): XX = Agents logged in
OC: hh:mm:ss = Oldest call in hours, minutes and seconds
To change the display to a different group:
Dial the ACD Supervisor Display code [577] on the dial pad,
followed by the ACD group you want to observe,
-or-
Press the
preprogrammed
flexible button.
ACD Supervisor Login/Logout
To log in, dial LOGIN CODE [576] on the dial pad,
followed by the desired ACD group number (5XX),
-or-
Press a
preprogrammed
LOGIN flexible button. (Flexible
button must have [576]+[5XX] programmed onto it.)
The Supervisor enters a unique SUPERVISOR ID code
(0000-9999). The LOGIN flexible button LED is lit steady.
A confirmation tone sounds and the supervisor is
logged onto the ACD group. The ON/OFF LED
extinguishes if the supervisor started the sequence in
the handsfree mode. When the supervisor logs in, an
ACD login event is sent to the ACD Events Trace port, if
active.
5 XX : C I Q : XX AG E N TS : XX
O C :
HH:MM:SS
