10
ACD / UCD
To log out, dial LOGOUT CODE [575] on the dial pad,
followed by the desired ACD group number (5XX),
-or-
Press a
preprogrammed
LOGIN/LOGOUT flexible button,
the LED extinguishes.
ACD/UCD Available/Unavailable
To make a station available:
Dial [566] on the dial pad,
-or-
Press the
preprogrammed
AVAILABLE/UNAVAILABLE
button. You may now receive ACD calls.
To make a station unavailable:
Dial [566] on the dial pad,
-or-
Press the
preprogrammed
AVAILABLE/UNAVAILABLE
button. You are now blocked from receiving ACD calls.
ACD Calls In Queue Status Display
There are two methods for stations not assigned to the
ACD Group to monitor the ACD Calls In Queue Status Display.
First Method - From an idle key telephone:
1.
Dial [567] on the dial pad,
-or-
Press the
preprogrammed
flexible button.
ACD Supervisor Log-in LED only lights for ACD
group assigned to that button.
The same flexible button can be used to toggle
the Login/Logout feature.
