ACD / UCD
7
ACD Overflow Available/Unavailable
To place a station in Available Mode:
Dial [578] on the dial pad,
-or-
Press the
preprogrammed
AVAILABLE/UNAVAILABLE
button. You may now receive ACD calls.
To place a station in Unavailable Mode:
Dial [578] on the dial pad,
-or-
Press the
preprogrammed
AVAILABLE/UNAVAILABLE
button. You are now blocked from receiving ACD calls.
ACD Login/Logout
To log into an ACD Primary Group:
Dial LOGIN CODE [572] on the dial pad, followed by the
desired ACD group number (5XX),
-or-
Press a
preprogrammed
LOGIN flexible button.
The Agent enters their unique AGENT ID code (0000-9999).
The LOGIN flexible button LED is lit steady. A confirmation
tone sounds and the agent is logged onto the ACD group.
The ON/OFF LED extinguishes if the agent started the
sequence in the handsfree mode.
The ACD Agent Login LED only lights for the ACD group
that is assigned to that button.
To log out of an ACD Primary Group:
Dial LOGOUT CODE [571] on the dial pad,
-or-
Press a
preprogrammed
LOGOUT flexible button. The LOGIN
flexible button LED extinguishes.
