6
ACD / UCD
ACD Member Status
Any station (Supervisor or Agent) logged onto the ACD group
views the group members display as follows:
1.
Dial the ACD Group Member Status code [573] on the dial
pad,
-or-
Press
preprogrammed
flexible button. Display shows ACD
Group 5XX (XX=ACD group #).
The status of the ACD agents is displayed with a letter
following the station number where the agent is logged in
.
(N) = Not Equipped
(D) = Do not Disturb
(O) = Out of service
(U) = Unavailable
(B) = Busy on a call
(A) = Available
NOTE -- If an Agent makes a call while out of service, their
status is out of service, not busy.
2.
Press [
6
] to scroll up to the next ACD Group. If more than
eight members are in the ACD group, the next depression
of the [
6
] displays the additional members,
-or-
Press [#] to scroll down to the previous ACD Group. To
return to an idle display, the Supervisor/Agent station goes
to on-hook condition.
AC D 5 XX : 1 1 0 A 1 1 1 A 1 1 2 A
1 1 3 O 1 1 4 U 1 1 5 D 1 1 6 B 1 1 7 N
