Spirent DLS 400E3, Operating Manual

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DLS 400E3 Operating Manual
Spirent Communications - Page 8-1
7104000537 03/04 -2
8. CUSTOMER SUPPORT
8.1 Customer Service Contact Information
For all North American customers, please direct any questions or concerns regarding the operation of a pur-
chased unit, to the Spirent Communications Customer Service team by one of the following methods:
Direct Line: 613-592-7301
Toll free at:800-465-1796
Fax at: 613-592-0522
E-mail at: ae.service@spirentcom.com.
All other customers should check the ae.spirentcom.com web site for the contact information of the nearest
Customer Service center or contact the main Spirent Communications service center for assistance (contact
information is listed above).
For product information and updates, please visit the Spirent Communications web site at:
https://ae.spirentcom.com
For product manuals, software updates and more information, please visit the customer extranet at:
https://ae.spirentcom.com/secure/
Passwords for the extranet can be requested at:
https://ae.spirentcom.com/Customer_care/needlogin.htm.
8.2 Protecting Your Investment
Spirent Communications is committed to providing the highest quality products and customer support possi-
ble. An annual calibration is required to ensure that your unit is operating properly.
Spirent Communications is pleased to offer two cost effective optional service programs. Each of these pro-
grams is designed to improve the ease and efficiency of servicing Spirent Communications test equipment.
Extended Warranty
Spirent Communications' Extended Warranty gives two years in addition to the original one-year manufac-
turer’s warranty. Under the warranty agreement, Spirent Communications repairs any covered product that
needs service during the warranty period. At the time of repair, any required firm ware and/or software
upgrades are installed free of charge and if required as part of the repair, the unit receives a complete calibra-
tion. Spirent Communications also provides return shipment of any unit covered under warranty at Spirent
Communications’s cost.
The Extended Warranty gives:
• Extension of the original one-year limited warranty by two years (giving a total warranty coverage of
three years).
• Required firm ware and software upgrades installed free at time of repair.