© 2009 SpinetiX S.A. All rights reserved.
18
Troubleshooting
If you have not been able to connect to your HMP100 unit, please read the following
suggestions before contacting the SpinetiX support team.
1.
Check the LED on you HMP100 unit.
a.
If the LED is blinking from orange to red once per second:
Firmware 2.1.x:
the DCHP server couldn't be found, the HMP100 is using
an auto configured IP in the range 169.254.0.1-169.254.255.254.
Firmware 2.0.x:
the IP address of your HMP100 unit has already been
assigned on the network. Check your network configuration and make sure
that the address 192.168.1.10 is not taken by another device.
b.
If the LED is blinking fast (several times per second) from green to red.
Your HMP100 is in recovery mode. In this case, unplug and power up again
the HMP100 unit. Wait about 1 minute. If the HMP100 unit remains in
recovery mode contact support.
2.
Double check the connectivity in your setup (cables, connectors, switches...).
3.
Check the network configuration of your PC.
4.
Verify that the web browser does not have a proxy configured.
5.
If you are using Windows Vista or Windows 7, you can connect to the HMP100
using its IPv6 address: http://[fe80::21d:50ff:feXX:XXXX]/ where XXXXXX are
the last six digits of the serial number of your unit.
If you cannot find your device, or don't know its serial number, you can use one of the
add-ons available for most common browsers.
1.
If you are using Window Internet Explorer you can enable the Bonjour plug-in to
list all the devices available on your network.
2.
If you are using Safari, then the list of HMP100 can be found under the bookmark
menu. All device compatible with Bonjour will be listed here.
