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Ziris View Troubleshooting
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Ziris View Troubleshooting
Symptom
Description / Possible Cause
Screen displays image then
black alternately.
This may be due to incorrect Time Synchronization settings. If the same multicast address and
port is used by more than one Time Beacon, it is likely to cause any Ziris View configured as a
Time Receiver on that address and port to continually re-schedule its content due to abrupt time
changes each time it synchronizes with a different Time Beacon.
If more than one Ziris View on the same network is configured as a Time Beacon, you must take
care to ensure that they each use a different multicast address and port combination. This
requirement is not enforced by Ziris Manage.
Screens not synchronized
in a multi-screen
presentation.
Screen synchronization requires the time on each PS3 to be accurately synchronized. Time
Synchronization needs to be set-up correctly using Ziris Manage and also requires the PS3s to
be connected to a network switch that supports multicast.
Problems may also be caused by different time zone or daylight saving settings in the PS3 system
software. The Local Time on Ziris View at last status update is available on the Status Tab in Ziris
Manage.
Screen displays the wrong
region of a multi-screen
presentation.
Check the Multi-Screen settings in Ziris Manage. Ziris View must be configured with a screen ID
corresponding to the screen layout in Ziris Create. The Active Screen ID is available on the Status
Tab in Ziris Manage.
JPEG image not displayed. Progressive JPEG is not supported. Ziris Create does not currently distinguish between 'normal'
and 'progressive' JPEG images and will allow either to be used in a Ziris View presentation.
However, 'progressive' JPEG is not supported on Ziris View so will not be displayed on screen.
See the device logs for possible problems.
Video starts playing then
disappears.
See Maximum Bit Rates for Video.
See the device logs for possible problems.
An older version of an
image or video is displayed.
Ziris View assumes that image and video files will not be modified. If an image or video file has
already been downloaded, it will not attempt to download a later version. If you need to modify an
image that has been used previously, you will need to ingest the image into Ziris Create with a
different name to ensure that it is downloaded by Ziris View. This avoids issues that could arise
from the need to overwrite media files that are currently being read for display.
However, Ziris View will re-download text items and the presentation itself if modified.
