Sony Ziris Canvas BZSQ-VW001 Installation And User Manual Download Page 43 | Manualshive

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Ziris View Troubleshooting

Chap

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4

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Ziris View communication problems with Ziris Manage

Ziris View communication problems are indicated by the
icon

Status Tab Error

Description / Cause

MAC address not specified
in configuration

This indicates that the MAC address field on the Configuration tab is blank.

Status not received

No status has been received for this device since Ziris Manage was last started. Possible causes:
• The PS3 or Ziris View is not running.
• The MAC address specified on the Configuration tab does not match the address in the Ziris

View on-screen information.

• The Ziris Manage URL specified in the Ziris View on-screen menu is incorrect. The default

HTTP port is 80 if no port is specified. Make sure that the port is specified in the URL if Ziris
Manage is using anything other than port 80, e.g. 8080.

• Ziris View cannot access the Ziris Manage URL due to network problems.

Also check the Ziris Manage log. If Ziris Manage is receiving status from a MAC address that has
not been added to the tree, a log message such as the following will be displayed:
Failed to receive status for device id=unknown MAC=00-19-C5-44-95-17:
Can't find device with MAC address 00-19-C5-44-95-17

Status expired

Status has been received for this device since Ziris Manage was last started, but there has been
no update for more that double the current Heartbeat Interval (See Settings | General).
Possible causes:
• The PS3 or Ziris View is not running.
• Ziris View cannot access the Ziris Manage URL due to network problems

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Summary of Contents for Ziris Canvas BZSQ-VW001

Page 1: ...s Canvas Installation and User Manual Before operating the software please read this manual thoroughly and retain it for future reference BZSQ VW001 Version 4 00 1st Edition 2008 Sony United Kingdom Limited ...

Page 2: ...ited Kingdom Limited reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein may also be governed by the terms of a separate user license agreement Material data used for content creation such as video graphics and text may be copyrighted Unauthorized distribution and or playout of such content may be c...

Page 3: ...onfiguration 10 Connection 11 Controller Keyboard 11 PS3 configuration 12 Menu navigation 13 Unlocking the menu settings 13 Network settings 14 Display settings 16 Audio output settings 17 Date and time settings 18 Recommended initial settings 19 Ziris View Start up and Configuration 20 Exiting Ziris View 20 Adding a Ziris View device to Ziris Manage 21 Requesting a licence 22 Importing licence fi...

Page 4: ...tor 40 Chapter 4 Troubleshooting PS3 Display Troubleshooting 41 Ziris View Troubleshooting 42 Ziris View communication problems with Ziris Manage 43 Known Issues 44 Maximum Bit Rates for Video 44 Change of current presentation is not synchronized 44 Deleting large files 2GB may interfere with playout 44 Cancel download in progress 45 Disk Space on Ziris Create and Ziris Edge 45 Appendix 1 Screen l...

Page 5: ...sk in preparation for playout to directly connected display devices The presentation and layout of the media and the schedule of playout time s is specified by the control files Ziris Canvas supports a range of media types including Video SD HD audio text and graphics It supports portrait or landscape format for displays in addition to multi screen presentations which can be arranged to produce cu...

Page 6: ...d User Manual Sony Playstation 3 Quick Reference Guide Visit http uk playstation com help support manuals ps3 Content preparation using Ziris Create Every Ziris system requires the Ziris Create application to prepare media content files create a playlist and schedule it for playout on an appropriate display device Content Delivery Using Ziris Edge Ziris Edge buffers media content generated by Ziri...

Page 7: ...pports default playlist selection ensuring a default programme is played out if no media is scheduled Remote access and monitoring to any Ziris View network player Ziris View integrates completely with Ziris Manage providing you with current status and As run logs so you can be confident your content was played as scheduled Remote daily reboot time can be set remotely for Ziris View via Ziris Mana...

Page 8: ... 2048 Video format Extension Maximum size Minimum duration Maximum duration Bit rate Frame rate MPEG 2 Elementary Stream MP HL mpg 1920 x 1080 1 second 2 hours Up to 25 Mbits s recommended Absolute maximum 51 Mbit s 24 fps 25 fps 30 fps Audio format Extension Minimum duration Maximum duration Maximum bit rate Channels Sample rate Dolby Digital ac3 1 second 2 hours 640 kbit s 2 0 or 5 1 48 kHz Desc...

Page 9: ...an be monitored through Ziris Manage Ziris View PS3 software Software for Ziris View PS3 is supplied on a single Blu ray PLAYSTATION3 Game disc One disc is required per player as it requires the presence of the disc to run PS3 system software Ziris View on PS3 will be supplied with the correct version of the PLAYSTATION3 System software Do not attempt to upgrade the installed version AC Power Ethe...

Page 10: ...paragraphs When the configuration has been completed you will be able to schedule and view content from Ziris Create For additional information see the Quick Reference Guide supplied with your PS3 or visit http uk playstation com help support manuals ps3 and download the appropriate Quick Reference Guide for your PS3 The Quick Reference Guide gives additional information on the following items Pos...

Page 11: ...ard Connect the SIXAXIS controller using the supplied USB cable To use the controller in the wireless mode please refer to the PS3 Quick Reference Guide mentioned above In addition to the controller a USB keyboard may be connected to one of the PS3 USB ports This allows a faster alternative to using the On screen PS3 keyboard particularly useful when configuring a multi screen system LAN Connect t...

Page 12: ...ill flash when the PS3 is powered on Press the PS button briefly to assign the controller to a port When assigned one of the LEDs will remain lit red 2 PS button Assigns a controller number to the SIXAXIS controller To activate the controller press this button each time the system is turned on 3 Start button 4 On Screen button Displays the On Screen configuration 5 Option button Shows hides On Scr...

Page 13: ...ption screen for that item Before you start ensure that one of the port indicators on the SIXAXIS controller is solidly lit If not press the PS button before proceeding Unlocking the menu settings PS3 has password security which prevents unauthorised changes to some of the menu settings To configure those settings the PS3 Security must be unlocked by entering a password To unlock follow the steps ...

Page 14: ...he password 0000 5 Press the button to confirm the setting The security setting will remain unlocked until the unit is powered down It will then be locked when next powered on Network settings To change the Network settings 1 Navigate using the Direction buttons to Category Settings Item Network Settings Press 2 Select Internet Connection Settings Press 3 Select Yes Press Note Press all four butto...

Page 15: ...h step 5 5 Select Manual Press Right Direction button You can choose Automatic if your network contains a DHCP server 6 Use the Direction buttons or a USB keyboard to enter the network details Alternatively use the on screen keyboard Refer to the PS3 Quick Reference Guide 7 When the details are complete press the Right Direction button until the Settings List screen appears as below then press to ...

Page 16: ...ng press the Cancel button 3 Select the required type of connector then press the Right Direction button 4 Select Custom then press the right Direction button 5 Use the Up Down Direction buttons to select a resolution then press to toggle the check box setting Press to test the setting Press the Right Direction button to Display the Settings List 6 To confirm the settings press Press the Left Dire...

Page 17: ...sing the Direction buttons to Category Settings Item Sound Settings Press 2 Press 3 Use the Up Down Direction buttons to select the required output connector press to select 4 The Settings List is displayed Press to accept the setting To exit without changing press the Cancel button ...

Page 18: ...ategory Settings Item Date and Time Settings Press 2 The current Date and Time settings are displayed Press 3 Use the Up Down buttons to select the required setting Press 4 Use the Direction buttons to change the current settings Press to accept the changed settings To exit without changing press the Cancel button ...

Page 19: ...rrect scheduling and time synchronization Set as accurately as possible Set via Internet may be used if access available Date Format DD MM YYYY Time Format 24 hour clock Time Zone GMT 00 00 London Set as appropriate for non UK customers however all PS3 and Ziris servers in a given system should use the same time zone Daylight Saving Daylight Saving Must be the same on all PS3s to avoid scheduling ...

Page 20: ...ght and enter the ZIRIS manage URL You can enter using any of the following formats IP address e g 192 168 1 100 IP address and port e g 192 168 1 100 8080 Full URL e g http 192 168 1 101 8080 zirisedge e g http 192 168 1 101 8080 zirismanage Please make sure that both the address and port are specified correctly on screen in the final URL If no port is specified when you enter a URL the default H...

Page 21: ...on the group in the Device Tree where the device will be added 3 Right click on the Device Tree and select Add Device from the menu A new device icon will appear in the Device Tree and the Configuration Tab will be displayed 4 Enter the device Name then select from the drop down box the Type Playout Device and Sub Type Ziris View PS3 5 Enter the Physical Address noted from the previous section in ...

Page 22: ...ired location that the csv file will be saved in Click Save 3 Email the file together with a licence request form available from the Ziris Manage About page to ziris licence eu sony com Importing licence files 1 Select any Ziris View device right click and select Import Licences 2 Browse to the location of the received lic licence files Select one or more licence files Click Import There is no nee...

Page 23: ...an be viewed through Ziris Manage GUI Devices window To view the status of a device click on the device in the Device Tree then click the Status tab as shown below The following table lists the information available within the Status window This is updated at the interval setting of the Heartbeat setting Status tab ...

Page 24: ... the current presentation in milliseconds Screen IDs See Settings Multi screen Active Screen ID The active screen of the current presentation This is either the first of the player screen IDs that matches a presentation screen or the first default presentation screen if there is no match Time Synchronization Mode See Settings Time Synchronization Time Synchronization Address See Settings Time Sync...

Page 25: ...val from a previous status update Ziris Manage will indicate that the status has expired if it does not receive any update for double the specified interval Log Level Ziris View writes various messages to a log file Each messages is assigned a level of severity importance to the operation of the software Any messages below the current level will be not be output to the log file Settings tab Level ...

Page 26: ... advance at each content download interval This avoids having to download the whole schedule before starting to play the current scheduled presentations and enables support of scheduling more content in advance than would actually fit on the PS3 HDD Enable Daily Restart At Time It is recommended that this setting is enabled When set automatically restarts the software every day This makes it more ...

Page 27: ...ayer should be configured as a time beacon and other players should be configured as time receivers The local time on a receiver will be automatically offset to match the beacon which has the same address and port If several multi screen groups are running on the same local network you can either have one beacon for the whole network or several beacons using a different multicast address port To m...

Page 28: ... first powered on If a player configured as receiver receives time information while playing such that its offset changes the presentation display may be disrupted for up to four seconds To allow for any clock drift if the time offset change is small 0 5 seconds the player will jump to the new time Any video or audio may freeze momentarily if time jumps backward In practice if the beacon delay is ...

Page 29: ...port different sub groups of a larger multi screen layout For example four screens could display a four screen presentation or a two screen presentation on each pair If the player plays a presentation with no screens that match the current screen IDs the first presentation screen will be used as default In any case the Active Screen ID is displayed on the Ziris Manage status tab To ensure that the...

Page 30: ...30 Presentation Chapter 2 Getting Started ...

Page 31: ...n describes additional information relating to Ziris View PS3 Default media When Ziris View is first run it will display the Ziris View logo continuously Ziris Create can be used to produce and schedule new content including changing the default content Supported media formats See page 8 for details of supported media formats Creating a Channel for Ziris View PS3 In order to send content to Ziris ...

Page 32: ...layout devices on the same channel may display different areas of a multi screen presentation Content is scheduled and uploaded to the Ziris Edge server associated with the channel The Ziris View playout devices download the schedule and media files from the Ziris Edge server based on their channel association Creating a new channel Ziris View PS3 with Ziris Edge When you click the button at the t...

Page 33: ...not possible to change the author associated with a channel once the channel has been created Within the wizard use the Previous or Cancel buttons to edit changes made in previous steps or to return to the Channel manager 2 In this step choose the Device Type in this case Sony Ziris View PS3 The Distribution Type is restricted to Pull Ziris Edge The Network Type is not applicable and has no effect...

Page 34: ...tween each hexadecimal pair For example 00 19 C5 E4 8F 14 You can add more devices to this channel now using the Add Device button or you can edit the channel later Click Create Channel to complete the wizard and return to the Channel Manager window Importing Material Please see the Importing Material section of the Ziris Create Operation and Reference Manual for Authors Please also see Ziris View...

Page 35: ...tion optional Click the Device entry field and select Sony Ziris View PS3 from the drop down list Choose a thumbnail for the Playlist optional Click the Screen Layout entry field and select a screen layout from the drop down list To avoid having to specify the Device field for every new Playlist you can select File Set default device The default Screen Layout can also be set using File Set playlis...

Page 36: ...hors 1 Create a New Playlist selecting the MixedRotate screen layout 2 Double click the new playlist to open the Playlist Editor 3 Click the New Track button on the Playlist Editor Toolbar 4 Click and drag content onto the new track 5 Click the Layout Editor tab The content should be visible on the Layout Editor window If not you may have to use the Smaller Screen button zoom out on the Layout Edi...

Page 37: ...tion cannot be scheduled for playout because it exceeds the limits supported by Ziris View and may not display it correctly Warnings are used to bring potential issues to your attention such as a blank screen for a period of time Validation is done per screen Media displayed on one screen does not have any impact on any other screen Example 1 The screen shot below shows a presentation with three v...

Page 38: ...alidation Chapter 3 Using Ziris View PS3 with Ziris Create Example 2 The screen shot below shows a presentation with warnings due to two of the screens being blank for the whole duration of the presentation ...

Page 39: ... the synchronization of the audio to video by adjustment of the audio meta data to ensure that the two separate files match their start and end in real time No alteration is made to the source file This option is only enabled if an MPEG2 video and an AC3 audio file are selected and their durations differ by less than 5 seconds To adjust the audio duration select the two associated audio and video ...

Page 40: ...er Font files have to be downloaded by Ziris View PS3 in order to render the text in real time The user must explicitly register fonts for use on Ziris View due to copyright issues To register a font 1 Click the Text Layout tab to display the Text Layout window 2 Click the New button enter a Name for the text then select Sony Ziris View PS3 from the drop down list Click OK 3 Click the Add Font but...

Page 41: ...Please see the PS3 Quick Reference for further details about connecting to a display using different cables The information menu appears partially off screen The edges of a presentation are off screen Ideally Ziris View PS3 should be used with a Full HD 1080p display to achieve optimal quality with media pixels mapping one to one with physical display pixels Does the display pixel resolution match...

Page 42: ...date is available on the Status Tab in Ziris Manage Screen displays the wrong region of a multi screen presentation Check the Multi Screen settings in Ziris Manage Ziris View must be configured with a screen ID corresponding to the screen layout in Ziris Create The Active Screen ID is available on the Status Tab in Ziris Manage JPEG image not displayed Progressive JPEG is not supported Ziris Creat...

Page 43: ...s incorrect The default HTTP port is 80 if no port is specified Make sure that the port is specified in the URL if Ziris Manage is using anything other than port 80 e g 8080 Ziris View cannot access the Ziris Manage URL due to network problems Also check the Ziris Manage log If Ziris Manage is receiving status from a MAC address that has not been added to the tree a log message such as the followi...

Page 44: ...il all PS3 s have downloaded the update If multi screen synchronization is required at all times it is recommended to always schedule new content sufficiently in advance to allow time for Ziris View to download the content before its play time When changing default content a presentation can be scheduled while the new content is being downloaded so that all Ziris View PS3 s starts playing the new ...

Page 45: ...ading new media from Ziris Edge at the expire time Also Ziris View obviously cannot delete files while the PS3 is switched off in standby or Ziris View is not running In this case expired media will be deleted at the first check after Ziris View is next started Cancel download in progress Ziris View periodically checks Ziris Edge for any schedule or default content updates Once Ziris View starts t...

Page 46: ...46 Known Issues Chapter 4 Troubleshooting ...

Page 47: ... and the screen mask in the layout editor are generated automatically from the XML definition The syntax is explained below and should give most users the information required to customise an existing layout or create more complex presentations to suit their needs The next section provides an insight to the syntax of XML This is followed by examples of modifications based on the existing default s...

Page 48: ...tom layout The appropriate Screen ID must be specified in the Ziris View settings The Screen ID has the format name rowxcolumn For example the Screen ID for the centre screen in the Landscape1x3 matrix layout in the previous section would be Landscape1x3 1x2 CustomLayout This is used for more complex layouts of screens with different size position and rotation The appropriate Screen ID must be spe...

Page 49: ...tion portrait cw ScreenBounds id s2 x 1228 y 700 width 3413 height 1920 rotation landscape ScreenBounds id s3 x 5869 y 700 width 1920 height 1080 rotation portrait cw CustomLayout CustomLayout name Rotate61x3 width 6196 height 3264 ScreenBounds id s1 x 1518 y 500 width 1920 height 1200 rotation 61 ScreenBounds id s2 x 3098 y 500 width 1920 height 1200 rotation 61 ScreenBounds id s3 x 4678 y 500 wi...

Page 50: ...50 Screen layouts explained Appendix 1 Screen layouts ...

Page 51: ...to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered...

Page 52: ...Sony United Kingdom Limited http sonybiz net ...

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