Sony Vision Exchange PEQ-C100 System Integration & Services Manual Download Page 4

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5. Configuration and Adjustments ...................................................................... 82
6. Before Handover to End User .......................................................................... 83

Changing the Background Picture/Foreground Movie of the Home Screen ..................... 83

Main Unit and Pods............................................................................................. 83

Changing the Default Password ............................................................................... 84

Main Unit .......................................................................................................... 84

Redisplaying the EULA (End User License Agreement) ................................................ 84

Main Unit and Pods............................................................................................. 84

7. Service and Maintenance ................................................................................ 85

Software Update .................................................................................................... 85

Main Unit and Pods............................................................................................. 85

Security ................................................................................................................ 86

Main Unit .......................................................................................................... 86
Pod .................................................................................................................. 87

Backup/Restore ..................................................................................................... 87

Main Unit and Pods............................................................................................. 87

Remote Monitoring using SNMP ............................................................................... 89
Remote Rebooting ................................................................................................. 90

Using the Windows shutdown command ............................................................... 91
Using the Windows Task Scheduler ....................................................................... 91
Using the Windows WinRM remote management function ........................................ 92
Using the WMI command line utility (WMIC) .......................................................... 93

If an Error Occurs .................................................................................................. 93

Log collection .................................................................................................... 93
Receiving remote support using TeamViewer ......................................................... 94
Restoring to factory default values ....................................................................... 95
Resetting the Vision Exchange administrator password ........................................... 97

Appendix ........................................................................................................ 98

Notice to Users ............................................................................................. 117

Summary of Contents for Vision Exchange PEQ-C100

Page 1: ...4 699 574 17 1 2017 Sony Corporation Collaboration System Vision Exchange System Integration Services Guide Version 1 2 PEQ C100 PEQ C130 ...

Page 2: ...Network bandwidth 22 Large Scale Interactive Lecture 27 Proposed application 27 Configuration 28 Maximum number of simultaneous mirroring user devices 31 Maximum number of simultaneous user devices for Personal Note Taker function 31 Network bandwidth 31 Skype for Business Integration 35 Connection and control 37 Network bandwidth 39 Streaming Output 40 Connection and control without using RTSP 40...

Page 3: ...cables on the main unit 67 Main display second display touch panel 67 Pod 69 HDMI capture box 69 Notes on Designing the Video System 70 Deinterlacing 70 Video frame rate and user interface response speed 70 Precautions When Using HDCP Content 71 Notes on Designing the Audio System 72 External microphone 74 Notes on Building a Network 74 IP address settings 74 Checking the MAC address 74 Two LAN co...

Page 4: ...ods 87 Remote Monitoring using SNMP 89 Remote Rebooting 90 Using the Windows shutdown command 91 Using the Windows Task Scheduler 91 Using the Windows WinRM remote management function 92 Using the WMI command line utility WMIC 93 If an Error Occurs 93 Log collection 93 Receiving remote support using TeamViewer 94 Restoring to factory default values 95 Resetting the Vision Exchange administrator pa...

Page 5: ...ces Installation and setup Describes the supplied components and option components and precautions for installation Before handover to end user Describes the required configuration when installing Service and maintenance Describes the software update remote monitoring and backup restore procedures Refer also to the Help Guide The Help Guide can be accessed online English https helpguide sony net p...

Page 6: ...s and DisplayPort projectors connected to the main unit Images from user devices of participants can be displayed on HDMI displays and other output devices via the main unit and text and line annotations can be added to the images by the instructor using the main unit or participants using user devices to create an interactive lecture Web conferencing with other devices is also supported by instal...

Page 7: ...you can use Vision Exchange in Windows desktop application mode on the Pod PC However in this case Vision Exchange cannot be used in auto startup dedicated mode Unlike active learning using Pods a large scale interactive lecture can be held with emphasis on distributing content to many users by setting up a server for the interactive lecture and installing option software New functionality improve...

Page 8: ...etc user devices possessed by each participant are displayed by a projector and the discussion proceeds while switching between the displayed images of devices The required equipment is listed below Equipment Quantity Remarks HDMI display 1 LCD TVs such as BRAVIA and projectors can be used More intuitive operation is possible using a touch panel type display USB mouse 1 Used for operation of the m...

Page 9: ...base configuration two displays can be connected to the DISPLAY PORT connectors The second display can display a different image than the first display For example different presentations can be shown on the two displays to support large scale lectures or meetings A second HDMI display can be connected when a DisplayPort to HDMI adapter is connected to the DISPLAY PORT connector Touch panel displa...

Page 10: ...e intuitive operation than using a mouse USB mouse 1 Used for operation of the main unit Pod during installation operation and maintenance Not required for operation if using a touch panel device However the mouse is required for maintenance use USB keyboard 1 One USB keyboard is recommended for maintenance use A software keyboard can be used when it is necessary to input characters while using th...

Page 11: ... of the main unit Pod Mirroring and remote control of the main unit Pod are supported by installing Vision Exchange App Remote control of the main unit is also supported from a web browser Vision Exchange App available for free Number of user devices This dedicated software is for installation on user devices to enable participation with Vision Exchange Used for mirroring or remote control of the ...

Page 12: ... system administrator Maximum number of simultaneous mirroring user devices The maximum number of user devices for simultaneous mirroring to the main unit Pod is six Network bandwidth This section describes how to calculate the required network bandwidth Specifically calculate the network bandwidth that the wireless LAN access point must maintain Types of mirroring There are the following two type...

Page 13: ...from content display mirroring to thumbnail display mirroring Maximum number of content display mirrored images The maximum number of content display mirrored images is the same as the number of displays connected to the main unit Pod When two displays are connected to the main unit Pod up to two content display mirroring sources can be used for the two content areas on both displays Mirroring thr...

Page 14: ...wn in the preceding diagram content display mirroring simultaneously generates and displays images in the content area and thumbnail area The image quality for content display mirroring from a user device to the main unit Pod is set in Setting screen Mirroring page Vision Exchange App Setting on the main unit Pod For details about operation refer to the Help Guide Main Unit Pod Wireless LAN access...

Page 15: ...n playing video includes both the video and audio Required network bandwidth calculation equations Number of user devices is greater than the number of displays connected to the main unit Pods Throughput when content display mirroring from a user device Tcontent Number of displays connected to the main unit Pod Ndisp Throughput when thumbnail display mirroring from a user device Tthumbnail Number ...

Page 16: ...ch the intended use Active Learning The unit supports lectures conducted in an active learning form Proposed application Active learning encompasses a wide range of activities A proposed application using the unit is given below For details about functions refer to the Help Guide Term Definition Description Classroom A classroom is a room in which active learning takes place The active learning sy...

Page 17: ...mages shown in the content area of a Pod is shared with the main unit and images shown in the content area of the main unit is shared with the Pods Images shown in the content area of the main unit are simultaneously sent to one or more Pods In active learning participants can conduct a discussion while sharing material using the Pod on each table In the same way as the main unit the screen of a u...

Page 18: ...configuration participants can also mirror devices to the display of the main unit used by the instructor and perform other functions on the main unit not just the Pods If this is not required the access control function of Vision Exchange can be used or the main unit can be configured to limit the number of devices that can connect to the main unit for mirroring to prevent access by participants ...

Page 19: ...1 License to enable the Pod sharing function Pod 1 or more A Mini PC on which Pod PC Software is installed One per table Pod PC Software Number of Pods Application software that provides the Pod functionality HDMI display USB mouse User device of participant Main Unit HDMI input User device of instructor computer etc Classroom Display Wireless LAN access point User device of instructor Wireless LA...

Page 20: ...g transfer of screen image Each user device can operate using a fixed IP address but an access point that supports a DHCP server function is recommended for more streamlined operation Layer 2 switch 1 One access point can be used in a small scale configuration Network bandwidth is discussed in a later section Configuration with instructor and participants on separate networks In Basic configuratio...

Page 21: ...and per Pod Extended configuration of multiple Pods Up to 10 pods can be connected to a single main unit When the maximum number six of user devices are connected to each Pod network traffic may become a problem For details see Network bandwidth below HDMI display USB mouse User device of participant Main Unit HDMI input User device of instructor computer etc Classroom Display Wireless LAN access ...

Page 22: ... content area by drag drop dynamically switches the image from thumbnail display Pod sharing to content display Pod sharing Subsequently moving another image into the content area by drag drop replaces the image display in the content area and switches the image from content display Pod sharing to thumbnail display Pod sharing Maximum number of content display Pod sharing images from a Pod to the ...

Page 23: ...display 1 Mbps Main Unit Layer 2 switch User device 2 Pod 1 Wireless LAN access point Content display mirroring 6 Mbps max Thumbnail display mirroring 1 Mbps Pod 1 content area image Display on main unit Thumbnail display mirroring 1 Mbps User device 1 Content display mirroring 6 Mbps max User device 2 image User device 1 image User device 1 image Content area Display on Pod Thumbnail area Pod sha...

Page 24: ...ideo High default setting Same as display on transmitting device 6 Mbps Mid 4 Mbps Low 1 Mbps Includes video and audio throughput When displaying in the Pod sharing area The throughput when an image is displayed in the Pod sharing area is a maximum of 1 Mbps when playing video includes both the video and audio Required network bandwidth calculation equations There are three types of network bandwi...

Page 25: ... or equal to the number of displays connected to the main unit Pods Tcontent Ndevice Required bandwidth Eqn A Number of Pods Npod 6 Mbps 2 1 Mbps 2 1 1 13 Mbps Network bandwidth that must be maintained between Pod and layer 2 switch Calculation equation Required bandwidth Tpod Total throughput from wireless LAN access point to Pod Eqn A Number of Pods Total throughput from Pods to main unit Eqn B ...

Page 26: ...ss point to Pod Eqn A Number of Pods Total throughput from Pods to main unit Eqn B Total throughput from main unit to Pods Eqn C 7 Mbps 6 Mbps 6 Mbps 19 Mbps Adding the margin of 30 19 Mbps 1 3 24 7 Mbps Throughput of content display Pod sharing from a Pod to the main unit Tpod_content Number of displays connected to the main unit or number of Pods whichever is smaller Ndisp or Npod Ndisp 0 if use...

Page 27: ...whiteboard image is distributed to the web browsers of 21 to 100 participants Images from user devices of the instructor or some participants can be displayed on HDMI displays and other output devices using mirroring and text and line annotations can be added to the images by the instructor or participants to create an interactive lecture Participants can also receive content using the web browser...

Page 28: ...ded Typical simultaneous connection of 20 devices Make sure that the total number of devices connected using the following method is 20 or less When a main unit and Pods are connected the total connections include the mutual devices connected to each other Main Unit Pod Vision Exchange App Personal Note Taker function using web browser Note The maximum number of devices that can be mirrored from V...

Page 29: ...e separately 1 License to activate Pod PC Software HDMI display 2 max Use HDMI displays USB type touch panel 2 max By associating two displays with a USB type touch panel you can operate by touching the screen of each display This provides more intuitive operation than using a mouse HDMI display USB mouse USB keyboard Pod server HDMI output HDMI input User device System configuration USB Wireless ...

Page 30: ...rol of the main unit and mirroring transfer of screen image Each user device can operate using a fixed IP address but an access point that supports a DHCP server function is recommended for more streamlined operation User device 100 max Used for mirroring or remote control of the main unit Mirroring and remote control of the main unit are supported by installing Vision Exchange App Pod server imag...

Page 31: ... then receive images that the Pod server displays The content is updated about once a second Users can add their own text memos or line annotations to the received images and can also capture the images to their user devices For details about operation refer to the Help Guide The maximum number of user devices that can simultaneously receive images from a Pod server using the Personal Note Taker f...

Page 32: ... sufficient network bandwidth When the Pod server and user devices are using Internet resources other than Vision Exchange such as streaming from the Internet also take that load into account to ensure there is sufficient network bandwidth Pod server Wireless LAN access point User device 1 Mirroring Vision Exchange App Content display mirroring 6 Mbps max User device 2 Mirroring Vision Exchange Ap...

Page 33: ...mage quality and throughput are given below Allow a margin of 10 to 30 when calculating the network bandwidth as these values are empirical values only The actual throughput will vary depending on the subject Image quality Resolution Throughput max value when playing video High default setting Same as display on transmitting device 6 4 Mbps Mid 4 Mbps Low 1 6 Mbps Required network bandwidth calcul...

Page 34: ...ple by adding wireless LAN access points If the required network bandwidth cannot be maintained reduce the number of simultaneous connections or set the image quality to Mid or Low to reduce the bandwidth usage for Vision Exchange Note that the resulting picture will be degraded if the image quality setting is reduced Throughput when content display mirroring from a user device Tcontent Number of ...

Page 35: ...egration between Skype for Business and Active Directory On Pods that meet the following conditions when logged in to Windows as an Active Directory user the Pod is automatically logged in to Skype for Business when you start a Vision Exchange meeting Vision Exchange is installed as a Windows desktop application Active Directory integration is configured Logged in to Windows as an Active Directory...

Page 36: ...count can already use this service For details about purchasing and using an account contact Microsoft or a Skype for Business partner Note Accounts that cannot be used in Vision Exchange also exist For details contact your sales representative SRG 120DU HD Color Video Camera available separately 1 Use to shoot video within a room and to send a signal to a connected party Notes A USB 3 0 cable cer...

Page 37: ... has an echo canceling function separately In this case double echo cancellation will be applied but there is no problem in function The SRG 120DU transmits an uncompressed image signal using a USB cable Accordingly the CPU performance can be significantly affected even when the image is not being displayed Set the output resolution to 1280 720 29 97 using the SYSTEM SELECT switch on the rear of t...

Page 38: ...pe for Business specifications Operation using the following versions has been verified for configurations using on premises servers Skype for Business Server 2015 Active Directory function in Windows Server 2016 For details about Skype for Business specifications check the Microsoft website or contact Microsoft Laptop computer and other Skype for Business clients require more steps than the norma...

Page 39: ...o For details about video resolution and minimum maximum payload bit rates visit the following website It displays tables for codecs resolution and corresponding minimum maximum payload bit rates URL https docs microsoft com en us skypeforbusiness plan your deployment network require ments network requirements Item Network bandwidth requirements for media traffic Video Resolution Bandwidth The cod...

Page 40: ...iewed and recorded from a remote location The required equipment is listed below Equipment Quantity Remarks PEQA C30 Streaming Output license available separately 1 License to enable the streaming output function The streaming output format is given below Format Video H 264 Audio AAC LC stereo Streaming RTP Control RTSP Note When enabling streaming output be aware of the potential of information l...

Page 41: ...ime 20 Notes Enter the IP address of the Wowza Streaming Engine in XXX XXX XXX XXX The 5004 in m video 5004 RTP AVP 105 is the port number of the video set on the main unit The 5006 in m audio 5006 RTP AVP 98 is the port number of the audio set on the main unit Connection and control using RTSP To enable RTSP connections on the Setting screen Streaming Output page place a check mark in Enable RTSP...

Page 42: ...ing on the audio device connected to the selected audio streaming source the Auto setting of audio streaming data bit length and sample rate may not work and there may be cases where audio is not output or noise is added to the audio In that case this problem may be resolved by changing the following settings on the Setting screen Streaming Output page Number of bits for audio streaming source Sel...

Page 43: ... in configuration files are encrypted using AES 256 encryption but there remains a risk of hacking Sony assumes no responsibility under any circumstances for damage financial loss or claims from any third party resulting from such activity Required Network Bandwidth for Comprehensive System This section describes the network bandwidth required for constructing active learning and large scale inter...

Page 44: ...ge If necessary enhance the network infrastructure for example by adding wireless LAN access points To generate a simple estimate of the network bandwidth access the following website https www sonycreativesoftware com visionexchange calc Active learning This section describes typical network bandwidth calculations when using three pods six pods and ten pods ...

Page 45: ...ps 2 1 Mbps 4 16 Mbps Mirroring to a Pod 6 Mbps 1 1 Mbps 5 11 Mbps Main Display User device 5 devices Second Display Pod sharing per stream Content area display 6 Mbps max Pod sharing area display 1 Mbps Eqn A Eqn A Number of Pods Eqn B Eqn C Pod 2 Pod 1 Eqn A Eqn A Eqn A User device 1 device User devices connected to Pod 2 User device 5 devices User device 1 device User devices connected to Pod 3...

Page 46: ...witch must maintain This description is for a system with expanded number of Pods and Skype for Business integration based on the example given in Network bandwidth page 22 in the Active Learning section The proposed configuration is listed below User devices connected to main unit or Pods 6 with image quality set to High Pods 3 Number of displays connected to the main unit 2 Bandwidth used by Sky...

Page 47: ...hroughput corresponding to the pink blue green orange and light blue arrows in Small scale 3 Pod configuration page 45 Calculation equation Required bandwidth Tmain Total throughput of user devices connected to main unit Eqn A Total throughput from Pods to main unit Eqn B Total throughput from main unit to Pods Eqn C Total for Skype for Business integration pink arrow Streaming output light blue a...

Page 48: ...ndwidth that the wireless LAN access point must maintain Calculation equation Required bandwidth Twlan Total throughput of user devices connected to each Pod Eqn A Number of Pods Total throughput of user devices connected to main unit Eqn A 6 Mbps 1 1 Mbps 5 6 6 Mbps 2 1 Mbps 4 82 Mbps Adding the margin of 30 82 Mbps 1 3 106 6 Mbps Network bandwidth that must be maintained between each Pod and lay...

Page 49: ... maintain The proposed configuration is listed below User devices connected to main unit or Pods 6 with image quality set to High Pods 10 Number of displays connected to the main unit 2 Bandwidth used by Skype for Business integration 4 Mbps Up 4 Mbps Down Streaming output Image quality set to High Margin 30 For details about calculation equations see Network bandwidth page 22 in the Active Learni...

Page 50: ...hput from main unit to Pods Eqn C Total for Skype for Business integration pink arrow Streaming output light blue arrow 6 Mbps 2 1 Mbps 4 6 Mbps 0 1 Mbps 10 6 Mbps 10 4 Mbps 4 Mbps 6 Mbps 100 Mbps Adding the margin of 30 100 Mbps 1 3 130 Mbps Note that if a presentation is predominantly composed of still images the throughput will be lower and hence the required bandwidth will also be lower Estima...

Page 51: ...devices page 31 and Maximum number of simultaneous user devices for Personal Note Taker function page 31 in the Large Scale Interactive Lecture section Pod server Layer 2 switch Wireless LAN access point Streaming output 6 Mbps Skype for Business integration Ex 4 Mbps Up 4 Mbps Down User devices using Personal Note Taker Personal Note Taker 6 4 Mbps max 100 User devices for mirroring Mirroring to ...

Page 52: ...ng Personal Note Taker function 100 with image quality set to High Number of displays connected to the Pod server 2 Bandwidth used by Skype for Business integration 4 Mbps Up 4 Mbps Down Streaming output Image quality set to High Margin 30 For details about calculation equations see Network bandwidth page 31 in the Large Scale Interactive Lecture section Network bandwidth that the wireless LAN acc...

Page 53: ...s bandwidth available for Vision Exchange from the existing bandwidth usage If necessary enhance the network infrastructure for example by adding wireless LAN access points If the required network bandwidth cannot be maintained reduce the number of simultaneous connections or set the image quality to Mid or Low to reduce the bandwidth usage for Vision Exchange Note that the resulting picture will ...

Page 54: ...tors AC adapter Power cord Available separately in some countries regions Attachment bracket and screws for power cord SUP Software Upgrade Program SUP provides a license that can be used to update the Vision Exchange software Subscribing to SUP allows you to receive new functionality improvements and features continuous support for user devices and other benefits When purchasing Vision Exchange a...

Page 55: ...ection using the corresponding option function will be disconnected automatically Type Name Model Description License for main unit Pod Streaming Output License PEQA C30 License to enable the streaming output function License for main unit Active Learning License PEQA C10 License to enable the Pod sharing function Remote Communication License PEQA C20 License to enable the video conferencing funct...

Page 56: ... and the main unit The computer is used as a Pod in the system by installing Pod PC Software Note In some countries regions the supply of Pod PC Software by itself may not be available from a product support point of view For details contact your sales representative There are two types of computer specifications according to the functions used Basic collaboration Supports Vision Exchange version ...

Page 57: ...uration is not supported OS Windows 10 Pro 64 bit Anniversary Update version 1607 or later OS language English It is possible to change the default input language to a language other than English Graphics Intel Graphics Driver version 21 20 16 4627 or later The first six digits of the version number vary depending on the Intel or Microsoft version schema The last four digits indicate the build num...

Page 58: ...b browsers of 21 to 100 participants Prepare a computer with the following specifications to operate the system described in Large Scale Interactive Lecture page 27 Construct a Pod server by installing Pod PC Software on the computer Note In some countries regions the supply of Pod PC Software by itself may not be available from a product support point of view For details contact your sales repres...

Page 59: ... microsoft com en us licensing product licensing client acc ess license aspx Installing Pod PC Software Follow the procedure described in Preparation Before Installation page 60 to install the software HDMI capture box Prepare the following box for capturing the HDMI output from a laptop computer or camera and importing into a Pod via USB 3 0 DarkCrystal 750 model name CD750 https www avermedia co...

Page 60: ...the increased possibility of radio wave interference from devices such as microwave ovens and Bluetooth devices Preparation Before Installation The required equipment will vary depending on the system application and configuration Refer to the system configuration examples when designing your system Prepare equipment not supplied see next section separately To use a main unit and Pods online regis...

Page 61: ...loaded installer and following the installer procedure to install the software on each Pod PC Entry of an installation key is required after installation Details about obtaining an installation key are described in the following section Windows desktop application mode If you want to participate using a Pod PC within a domain such as an organization use the following procedure to use Vision Exchan...

Page 62: ...pplication mode grant OS shutdown permission to the Vision Exchange startup account If permission is not granted the Vision Exchange shutdown processing will not be executed successfully Checking permissions and settings Open the control panel and local group policy editor of the OS and check that the required permissions and conditions are satisfied If not configure the necessary items Vision Exc...

Page 63: ...ature activation permission is required Restore point activation permission is required UAC settings modify permission is required Event log write permission is required When operating Shutdown permission is required Screen unlocking permission is required Auto startup configuration permission is required Password expiration date is an indefinite period Registry write modify permission is required...

Page 64: ... installation key input screen On a Pod An installation key input screen will be displayed during Pod PC Software installation The main unit or Pods are enabled for use For details about SUP registration visit the following URL https pro sony en_GB support knowledge panel ulms upgrade license management suite user guide Registering option software and obtaining an installation key 1 Order licenses...

Page 65: ... Unique ID of the Pod on which the installation key is entered license activation will fail If Pod PC Software is installed on another computer due to Pod malfunction or failure the installation key must be reissued Contact your Sony sales representative or dealer Installing Third Party Software Whitelisting type antivirus software is installed in the main unit Accordingly software installed witho...

Page 66: ...lling ensure that there is sufficient space for ventilation and service tasks Do not install in an unstable location Do not install in a location that is subject to rain oil smoke steam moisture or dust Do not block the ventilation openings Do not push into an enclosed narrow space Do not wrap with cloth Do not topple sideways Do not stack Install on a level surface About rack mounting While screw...

Page 67: ...on Always use the latest version of software Disconnecting reconnecting cables on the main unit Correct operation of the main unit when connecting and disconnecting cables excluding the HDMI input connector during operation is not guaranteed If you inadvertently disconnect a cable reconnect the cable and then reboot the main unit Before connecting or disconnecting cables make sure that the power s...

Page 68: ...eck mark here to set the selected display as the main display 6 Select the secondary display in Display and set the following items in the same way as for the primary display Location is automatically set to the opposite value of the primary display Touch panel display connection USB connection A USB type touch panel can be connected to a display A touch panel allows the presenter to conduct a smo...

Page 69: ...vers and applications page 65 in the Installing Third Party Software section Pod Connect between the main unit and Pods using wired LAN network connections Note Enable only one Ethernet setting in Network Connections in the Control Panel Disable Wi Fi Bluetooth and other networks For details about the computer setup procedure refer to the manual supplied with the computer For details about operati...

Page 70: ...Help Guide Video frame rate and user interface response speed On the main unit or a Pod the video frame rate may be reduced or the user interface whiteboard or drawing annotations response speed may become slower when using the following functions due to system load limitations When two displays are connected to the main unit or Pod To prioritize the video frame rate connect only one display The P...

Page 71: ... connected to the HDMI input connectors on the rear panel of the main unit can be played On the Setting screen HDMI Input page place a check mark in Enable HDCP to view HDCP content on a display For details refer to the Help Guide When a Mac with an HDMI output connector is connected to the HDMI input connector of the main unit place a check mark in Setting screen HDMI page Enable HDCP If a repeat...

Page 72: ...the PEQ C100 MIRRORING IN Input Audio when mirroring from a user device Skype for Business IN Input Audio received from remote party during Skype for Business integration MIC IN Input Audio from MIC IN connector USB AUDIO IN Input Audio input from a connected USB audio device LINE IN Input Audio from LINE IN connector HDMI OUT Output Audio on the HDMI OUT connector DISPLAY PORT OUT Output Audio on...

Page 73: ...ess integration is the stereo audio from MIC IN or other source encoded in mono Stereo audio is not supported Audio from HDMI IN MIRRORING IN is not sent to the remote party during Skype for Business integration Inputs displayed in content area are selected automatically HDMI OUT Input splitter for Skype for Business Splitter Output selection Audio Device Speaker Setting HDMI IN 1 Streaming output...

Page 74: ...e unit is configured so that it does not respond to the ping command To enable a ping response function to acknowledge communications log in as the OS administrator and then enable that function After checking communication it is recommended to disable the function for security reasons For details about configuration refer to a Windows manual Checking the MAC address To check the MAC address of th...

Page 75: ...r example of a wireless LAN access point For details consult the system administrator Installing and Configuring Additional Input and Display Languages The keyboard input language and display language can be changed by installing a Windows language pack and configuring the language in Vision Exchange in the Administrator Menu Default language English Supported languages English en us Japanese ja j...

Page 76: ...ed skip forward to Installing a language pack 1 Open Control Panel System and Security Administrative Tools Services 2 Open Properties for the Windows Update service 3 Change the startup type to Manual and press the Start button Installing a language pack 1 Click Settings in the Windows start menu The Settings window opens 2 Click Time language Region language 3 Click Add a language The available ...

Page 77: ...Skype for Business 2015 Basic Client must be installed and configured in order to use the Skype for Business integration function The basic procedure is given below For details visit the Microsoft website Notes If installation and configuration of an additional input display language are required do that first and then install Skype for Business For details see Installing and Configuring Additiona...

Page 78: ...lish in Select Language and click Download mso2013 kb3039700 fullfile x64 glb exe is downloaded Update for Skype for Business 2015 KB2889853 64 bit Edition 1 Access the Microsoft website https www microsoft com en us download details aspx id 46612 2 Select English in Select Language and click Download lynchelploc2013 kb2889853 fullfile x64 glb exe is downloaded Update for Microsoft Lync 2013 KB286...

Page 79: ...the default settings Pod Install the six downloaded files in the same order that they were downloaded Double click the file icon for the downloaded installer to run the installer Install using the default settings Checking the version Main Unit and Pods Check the Skype for Business 2015 Basic Client version 1 Log in as the OS administrator 2 Launch Skype for Business 2015 Basic Client from the sta...

Page 80: ...the window The configuration is now completed The Skype for Business integration function is enabled when the system is rebooted OS Administrator Login Vision Exchange is an application that runs under Windows OS but which also hides the functions of Windows and other applications To configure OS settings and perform system service and maintenance you can use normal Windows operations by logging i...

Page 81: ...81 Note User name CollaborationSystem cannot be used for logging in ...

Page 82: ... adjustment procedures refer to the Help Guide The Help Guide can be accessed online English https helpguide sony net peq c100 v1 h_en index html Japanese https helpguide sony net peq c100 v1 h_ja index html Chinese https helpguide sony net peq c100 v1 h_zh cn index html ...

Page 83: ...y CollaborationSystem Config Contents Background png Foreground movie C Sony CollaborationSystem Config Contents Explanation mp4 Recommended format for background picture File format png Background color E6E6E6 Resolution 2000 1428 Note The layout of the background picture and buttons varies depending on the display resolution Show the background on the actual display to be used and adjust the dis...

Page 84: ... Exchange main unit and Pod PC Software display the main unit software Pod software or option software EULA End User License Agreement when first launched in order to prompt the user to accept the agreement before use Once the system integrator has installed the software and confirmed operation use the following procedure to redisplay the UELA to obtain agreement from end users 1 Log in as the OS ...

Page 85: ... to the Internet and update online Connect a USB flash drive and update offline For details about the procedures refer to the Help Guide Entry of an SUP installation key is required to update commercial software containing new functionality or improved functionality If you have an active SUP subscription obtain a SUP installation key from Upgrade and License Management Suite at the URL below For d...

Page 86: ...ce of the application will be adversely affected Operation of the application may change as a result of using Windows Update If Windows Defender starts the scan process while using Vision Exchange the performance of the application will be adversely affected If you are obliged to run Windows Update and or Windows Defender as part of a security policy use the following procedure Configure the activ...

Page 87: ...r Sony will not be liable for any damages of any kind resulting from network security problems such as access by a third party infection by virus data leakage and remote hijacking Backup Restore Main Unit and Pods Backing up restoring settings You can back up and restore configured settings using the Administrator Menu of Vision Exchange Note The followings in Setting of the Administrator Menu are...

Page 88: ... License information is linked to the Unique Device ID of a device and cannot be copied and activated on another device 1 Log in as the OS administrator 2 Run regedit exe 3 Back up the following registry key data Key HKEY_LOCAL_MACHINE SOFTWARE Sony CollaborationSystem Name License Restoring license information 1 Log in as the OS administrator 2 Run regedit exe 3 Copy the registry data obtained by...

Page 89: ...cations Sony will not be liable for any damages of any kind resulting from such network security problems The basic procedure for installing and configuring SNMP is give below For details refer to a Windows manual and the manual for the SNMP management software that is used Main Unit and Pods Log in as the OS administrator Installing 1 Open Control Panel Programs and Features Turn Windows features...

Page 90: ...es enabled Select the applicable source and event ID and click Add 4 After configuring the required events to monitor click Apply All events to be monitored are configured Configuring the Windows firewall In the Windows firewall settings allow communication on UDP ports 161 and 162 for use by SNMP Remote Rebooting If a system error occurs you can reboot the system remotely to clear the issue from ...

Page 91: ...ision Exchange with xx xx xx xx IP address net use xx xx xx xx user username space password 3 Run the following command to remove the user name and password from the log net use 43 xx xx xx delete 4 Run the command to reboot shutdown m xx xx xx xx r f c Restart t 0 Using the Windows Task Scheduler This method remotely executes a scheduled task created beforehand in Vision Exchange from a managemen...

Page 92: ...ns a Power Shell reboot script using the Windows WinRM remote management function from a management server or PC Main Unit and Pods 1 In the Windows firewall settings allow communication on TCP port 5985 for Windows Remote Management HTTP inbound 2 Launch Power Shell as an administrator 3 Run the following command in the Power Shell window net start WinRM Management server or PC 1 Launch Power She...

Page 93: ...ment Instrumentation WMI inbound Management server or PC 1 Launch Command Prompt 2 Run the following command in the Command Prompt window Example Specify username and password for Vision Exchange with xx xx xx xx IP address Enter on one line without line breaks wmic NODE xx xx xx xx user username password password process call create shutdown r f c Restart t 0 Note If the Invalid Global Switch err...

Page 94: ...Maintenance exe icon on the desktop On the main unit Click the Maintenance exe icon on the desktop On a Pod Click Command Prompt from the Windows menu 5 Move the downloaded application TeamViewerQS exe to the specified folder Enter the following command in the Command Prompt window and press the Enter key on the keyboard Enter the following two lines on a single line with a space character at the ...

Page 95: ...on the keyboard until the BIOS password screen appears 4 Enter the password on the BIOS password entry screen and press Enter on the keyboard The BIOS screen appears The password to enter is a password set by the user If the password has not been changed from the default setting change the password as described in Changing the Default Password page 84 5 Change Boot Option 1 in the Boot menu to Acr...

Page 96: ...turn it on 12 Press the c key on the keyboard when the following message appears The unit reboots Note If you do not press the c key the unit will automatically reboot after a set period has elapsed 12 1 If this occurs press the Accept button when the EULA screen is displayed after rebooting 12 2 Press the OK button on the setup screen The unit reboots 13 After booting check that the Home screen o...

Page 97: ...sage is displayed follow the procedure again from step 13 Pod Refer to the Windows manual or computer manufacturer s manual and follow the recovery procedure Resetting the Vision Exchange administrator password Main Unit and Pods If you forget the Vision Exchange administrator password required to display the Administrator Menu in Vision Exchange contact your Sony sales or service representative N...

Page 98: ...compliant Rear panel No Connector name Type I O Specifications 1 Security slot Connection for anti theft security lock cable 2 LAN RJ 45 I O 10 100 1000 BASE T Ethernet 3 LINE IN ø3 5 mm mini jack I Stereo input Impedance 64 kΩ unbalanced Reference voltage 150 mV 4 LINE OUT ø3 5 mm mini jack O Stereo output Impedance 100 Ω unbalanced Reference voltage 110 mV ...

Page 99: ...60p 59 94p 50p 8 bit Audio format LPCM 32 kHz 16 bit 2 ch 44 1 kHz 16 24 bit 2 ch 48 KHz 16 24 bit 2 ch 7 USB USB Type A I O USB 3 0 compliant 8 HDMI OUT HDMI Type A O HDCP 1 4 compliant CEC not supported 1920 1200 60p 59 94p 50p 8 bit 1920 1080 60p 59 94p 50p 8 bit 1280 720 60p 59 94p 50p 8 bit 9 DISPLAY PORT DisplayPort O DisplayPort 1 2 compatible HDCP 1 4 compliant 1920 1200 60p 59 94p 50p 8 b...

Page 100: ... Streaming output signaling Port number can be set on the Setting screen TCP 8080 Inbound HTTP WebAPI TCP 8443 Inbound HTTPS WebAPI UDP 5353 Inbound Outbound multicast distribution mDNS Device auto search for Vision Exchange App UDP 49152 65535 Inbound Outbound mDNS Device auto search for Vision Exchange App Auto search for unused ports with port number range of 49152 to 65535 UDP 49152 65535 Inbo...

Page 101: ...et on the Setting screen UDP 1718 Inbound Outbound multicast distribution H 323 Gatekeeper discovery for video conferencing Port number can be set on the Setting screen UDP 1024 to 65535 Inbound Outbound RTP RTCP Video conferencing Port number can be set on the Setting screen Ports not specifically described as for multicast communication above are for unicast communication For ports used by Skype...

Page 102: ... activated The connection was lost This message appears after the trial period for the Pod sharing function has expired 1093 Warn Remote Communication license is not activated The connection will be lost in 3 minutes This is not an error You can try the video conferencing function for 3 minutes without having a Remote Communication license 1094 Warn Remote Communication license is not activated Th...

Page 103: ...ncorrect or not connected to the network 1403 Info Signed out Skype for Business Normal operation 1404 Info Meeting has ended Skype for Business Normal operation 1405 Info You cannot join the meeting because the microphone speaker has not been set Skype for Business To start video conferencing both a microphone and speaker must be connected 1501 Info Incompatible Vision Exchange App has been conne...

Page 104: ...ter 998 Main unit HDMI capture box error Reboot the system If the error persists reset to default settings If the error still persists acquire a log and contact Sony support AVerMediaCaptureService 100 Main unit HDMI capture box error e1iexpress 6 to 16713 Network card error Reboot the system If the error persists contact Microsoft usbehci 1 to 154 USB error usbser 2 to 154 USB error Microsoft Win...

Page 105: ...ists reset to default settings If the error still persists acquire a log and contact Sony support AVerMediaCaptureService exe 100 to 199 HDMI processing error GroupStreamingService exe 300 to 399 Pod sharing processing error MirroringService exe 400 to 499 Mirroring processing error WebBrowserService exe 500 to 599 Whiteboard or snapshot processing error InternetWebBrowserService exe 600 to 699 Ex...

Page 106: ...he computer the Microsoft website the Intel website or contact the computer manufacturer The computer on which Pod PC Software is installed does not meet the required specifications Use a Pod or Pod server that meets the specifications listed in Required specifications page 57 in the Required Recommended Specifications of Items Available Separately section The main unit or Pod is not responding A ...

Page 107: ...all away from microwave ovens cordless telephones and other devices that use the same frequency band Or change to an available 5 GHz band wireless LAN channel Radio signal strength of the access point is weak Move the installation location of the access point Move the access point to a location with fewer visible objects between it and user devices or move it to a location closer to the user devic...

Page 108: ... main unit or a Pod has IGMP Snooping enabled If this occurs disable IGMP Snooping You can also connect without using auto search by entering the IP address directly using Vision Exchange App Software keyboard is not displayed The Windows software keyboard specifications changes after updating Windows 10 to version 1709 Use the following procedure to check the version of the OS 1 Log in to the OS ...

Page 109: ...using your finger and a square frame appears Depending on the touch panel model the detection of finger touch may not be successful and this kind of phenomenon may occur From the Windows menu select Settings Ease of Access Other options Touch feedback and set Show visual feedback when I touch the screen to off Control from Vision Exchange App or web browser cannot connect sometimes Windows Update ...

Page 110: ...d Vision Exchange App is connected via a router the RTCP packets for controlling the image quality may not be sent correctly from the main unit to Vision Exchange App In this case login as an administrator and change the routing table of the network interface to set the correct packet transmission path Only one channel of stereo audio is streamed when using the streaming output function If the mic...

Page 111: ... Use a USB 3 0 cable However the SRG 120DU image may freeze or suffer other symptoms depending on the quality of the USB 3 0 cable In this case try replacing the cable Skype for Business integration does not support 1920 1080 resolution Set the output resolution to 1280 720 29 97 using the SYSTEM SELECT switch on the rear of the SRG 120DU When finished reboot the SRG 120DU and the main unit SRG 12...

Page 112: ...correct time is a Skype for Business specification Failed to connect to remote party using Skype for Business A microphone or speaker is not connected Connect a microphone and speaker The inability to sign in when a microphone and speaker are not connected is a Skype for Business specification When connecting a display part of the image protrudes beyond the boundary of the screen and is not displa...

Page 113: ...n to the System Properties screen and select the OK button Drawing using a pen device or touch panel is not smooth Insufficient CPU or GPU performance Try changing the Enable GPU Rendering setting on the Performance page of the Setting screen Initial drawing on a whiteboard after startup using a pen device is not smooth Insufficient CPU or GPU performance Try changing the Enable GPU Rendering sett...

Page 114: ...ble configured static IP address and check there are no overlapping addresses or reissue IP addresses as required Are the IP addresses displayed in the information area of the main unit and Pods correct Not lit Lit Not displayed or incorrect Does not improve Correct Contact service representative Check with network device vendor Replace Pod and main unit with PCs connect to network and check PCs c...

Page 115: ...ddress Does not improve Improves Improves Check that access point settings wireless LAN channel security are enabled Check LAN cable connection between user device and network switch Check that SSID and passcode entered on user device are correct Does not improve Does not improve Check wireless LAN function of user device is enabled and Airplane mode is off Does not improve Contact service represe...

Page 116: ...estions about Vision Exchange English https pro sony en_GB solutions active learning solutions active learning vision exchange faqs To display the page in another language click Change country region or language at the bottom of the page and select the desired country and language combination ...

Page 117: ...umentation or any part thereof for any purpose whatsoever is strictly prohibited without the permission of the copyright holder Sony assumes no responsibility under any circumstances for damage financial loss or claims from any third party resulting from the use of this software Product names and brand names in this document are used for identification purposes only and are registered trademarks o...

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