111
Symptom
Cause
Solution
On the main
unit, HDMI
input image
protected using
HDCP is not
displayed.
When HDCP is enabled, HDCP encryption processing is performed on the
HDMI output and DisplayPort output. HDCP-encrypted HDMI input can be
displayed only if HDCP processing is successful for all display devices.
If HDCP-encrypted HDMI input cannot be displayed, a “Copy Protected
Content” message is displayed.
When devices are connected to the HDMI output and DisplayPort output
that act as HDCP repeaters, HDCP-encrypted HDMI input cannot be
displayed (the HDCP protection mechanism used does not support the use
of HDCP repeater devices).
Note that some display devices also have an HDCP repeater function.
Microphone
volume is low.
You can set the volume level of the microphone used for streaming output
on the [Setting] screen. If the volume is still low when the level of the
microphone is set to maximum, change the Microphone Boost setting. The
Microphone Boost setting must be changed in Windows OS after logging in
as an administrator.
SRG-120DU
image is not
displayed
correctly.
Use a USB 3.0 cable. However, the SRG-120DU image may freeze or suffer
other symptoms depending on the quality of the USB 3.0 cable. In this case,
try replacing the cable.
Skype for Business integration does not support 1920×1080 resolution. Set
the output resolution to 1280×720/29.97 using the SYSTEM SELECT switch
on the rear of the SRG-120DU.
When finished, reboot the SRG-120DU and the main unit.
SRG-120DU
image freezes
or refreshes
slowly.
Application
response is
slow when
SRG-120DU is
connected.
The SRG-120DU transmits an uncompressed image signal using a USB
cable. Accordingly, the CPU performance can be significantly affected, even
when the image is not being displayed. Set the output resolution to
1280×720/29.97 using the SYSTEM SELECT switch on the rear of the
SRG-120DU.
When finished, reboot the SRG-120DU and the main unit.
SRG-120DU
pan/tilt/zoom
controls do not
work.
The SRG-120DU USB control (UVC Control) must be enabled. Set DIP
switch #2 on the rear of the SRG-120DU to ON.
When finished, reboot the SRG-120DU and the main unit.
Keyboard
shortcuts for
Windows
functions do
not work on the
main unit.
On the main unit, keyboard shortcuts, such as the Windows button and
Ctrl+Alt+Delete, are disabled during Vision Exchange screen display in
order to hide Windows functions.
