110
Symptom
Cause
Solution
Vision
Exchange App
mirroring does
not operate
correctly.
In Vision Exchange App mirroring, the image is encoded using hardware
acceleration. Hardware acceleration may not be available, depending on the
operating environment. In this case, it is automatically disabled.
If hardware acceleration is enabled on the [Setting] screen of Vision
Exchange App, disabling it may allow mirroring to function.
Or if hardware acceleration is disabled on the [Setting] screen of Vision
Exchange App, enabling it may allow mirroring to function.
Noise is output
during Vision
Exchange App
mirroring when
using multiple
networks.
The main unit has a multi network interface. When connecting to separate
networks and Vision Exchange App is connected via a router, the RTCP
packets for controlling the image quality may not be sent correctly from the
main unit to Vision Exchange App. In this case, login as an administrator
and change the routing table of the network interface to set the correct
packet transmission path.
Only one
channel of
stereo audio is
streamed when
using the
streaming
output
function.
If the microphone input of a monaural microphone connected to the
microphone input connector of the main unit is streamed, the audio from
one side of the stereo audio is transmitted without sound.
Use a stereo microphone or USB type microphone.
Images appear
and disappear
when
displaying
images with a
macOS device
connected to
the HDMI input
of the main
unit.
Try the following if symptoms such as sandstorm noise occurs.
Update the macOS minor version to the latest version.
Disconnect and reconnect the HDMI input connector.
