113
Symptom
Cause
Solution
Software
update failed.
The Windows
system protection
becomes disabled
after updating
Windows 10 to
version 1803.
A restore point was
created before
updating Vision
Exchange, but
when system
protection is
disabled, creation
of a restore point
fails and the update
fails.
Enable Windows system protection before updating
the Vision Exchange software.
Use the following procedure.
1.
Log in to the OS as an administrator.
2.
Open [Control Panel] > [System and Security] >
[System].
3.
Click [System protection].
4.
Select the drives on which to enable system
restore in the [Protection] column, and select
[Create].
5.
In the displayed [System protection for] screen,
select [Turn on system protection], then select
[OK].
6.
Return to the [System Properties] screen, and
select the [OK] button.
Drawing using
a pen device or
touch panel is
not smooth.
Insufficient CPU or
GPU performance.
Try changing the [Enable GPU Rendering] setting on
the [Performance] page of the [Setting] screen.
Initial drawing
on a
whiteboard
after startup
using a pen
device is not
smooth.
Insufficient CPU or
GPU performance.
Try changing the [Enable GPU Rendering] setting on
the [Performance] page of the [Setting] screen.
After exiting
Vision
Exchange, the
shutdown
screen remains
displayed and
the OS does
not shut down.
OS shutdown
permission has not
been granted to the
Vision Exchange
startup account.
To use Vision Exchange in Windows desktop
application mode, grant OS shutdown permission to
the account used to start Vision Exchange.
To shut down without granting permission from the
shutdown screen, display the taskbar using an OS
shortcut key, and sign-out of the account from there.
