108
Symptom
Cause
Solution
Cannot detect
main unit or
Pods using
Vision
Exchange App
auto search.
Device detection by the Vision Exchange App auto search function uses the
mDNS protocol. In this protocol, the target devices to detect must exist on
the same network.
mDNS traffic may be blocked on Windows OS devices by the firewall. If
devices cannot be detected using auto search, review the firewall settings.
If the user device is running Windows, change the type of “Network
Location” to “Private,” and check that the Auto search function operates
correctly.
mDNS traffic is blocked if a network switch or access point connecting the
user device to the main unit or a Pod has IGMP Snooping enabled. If this
occurs, disable IGMP Snooping.
You can also connect, without using auto search, by entering the IP address
directly using Vision Exchange App.
Software
keyboard is not
displayed.
The Windows
software keyboard
specifications
changes after
updating Windows
10 to version 1709.
Use the following procedure to check the version of
the OS.
1.
Log in to the OS as an administrator.
2.
Select [Run…] from the [Start] menu.
3.
Enter “winver” and click [OK].
4.
Check the version in the displayed dialog.
If the version is applicable, contact your service
representative. Perform countermeasures to restore
the keyboard.
The software
keyboard was
restored under
Windows 10 version
1709, but the
Windows registry
values for software
keyboards were
reset after
subsequently
running Windows
Update.
Perform the same procedure above.
