Sony VAIO PCG41313L User Manual Download Page 114 | Manualshive

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Troubleshooting >

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. If these suggestions fail to solve your problems, use the

VAIO Care

. To launch the software, see

Using the VAIO Care

.

If the problems still cannot be solved and you need assistance, visit the support web sites listed in

Finding More about Your

VAIO Computer

.

Some features and options in this section may not be available on your computer.

❑

Computer Operations

❑

System Update / Security

❑

Recovery / Recovery Media

❑

Partition

❑

Battery Pack

❑

Built-in Camera

❑

Networking (LAN/Wireless LAN)

❑

Wireless WAN

❑

BLUETOOTH Technology

❑

Optical Discs

❑

GPS

❑

Display

❑

Printing

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Summary of Contents for VAIO PCG41313L

Page 1: ...N User Guide Personal Computer VPCZ2 Series ...

Page 2: ...k 43 Using Other Modules Memory Cards 47 Using the Internet 50 Using the Network LAN 51 Using the Wireless LAN 52 Using the Wireless WAN 55 Using the International Roaming Service 59 Using the BLUETOOTH Function 59 Using the GPS Function 63 Using Fingerprint Authentication 64 Using the TPM 67 Using Peripheral Devices 74 Using the Noise Canceling Headphones 74 Connecting a Docking Station 79 Connec...

Page 3: ...on 112 Using the TPM 112 Troubleshooting 114 Computer Operations 115 System Update Security 120 Recovery Recovery Media 120 Partition 123 Battery Pack 123 Built in Camera 125 Networking LAN Wireless LAN 127 Wireless WAN 130 BLUETOOTH Technology 131 Optical Discs 134 GPS 137 Display 137 Printing 140 Microphone 141 Speakers 142 Touch Pad 143 Keyboard 144 Floppy Disks 144 Audio Video 145 Memory Stick...

Page 4: ... specifications Some features options and supplied items may not be available on your computer To find out about the configuration of your computer visit the Sony online support web site at the following URLs For customers in USA http esupport sony com EN VAIO For customers in Canada http www sony ca support English http www fr sony ca support French For customers in Spanish speaking Latin America...

Page 5: ... assistance for your VAIO computer To access Help and Support 1 Click Start and Help and Support 2 Choose from the following categories to find the answers you need Get started with my VAIO Get help with Internet and wireless setup security setup personalizing your VAIO computer creating Recovery Media and more Use my VAIO Get assistance with your VAIO computer by accessing useful information such...

Page 6: ...ww sony ca support English http www fr sony ca support French For customers in Spanish speaking Latin American countries or areas http esupport sony com ES VAIO LA For customers in Brazil http esupport sony com PT VAIO BR Operating system online support web site Your computer comes preinstalled with a Microsoft Windows operating system For operating system support you can visit Microsoft customer ...

Page 7: ... 5 In Store Service Support available in USA only Make an appointment with a Sony certified technician at a U S Sony Style store and get personalized service and support for your VAIO computer Sony Style Backstage Technicians can assist with the setup of your new VAIO computer system optimization data rescue and any repair service you might need Visit the web site at www sonystyle com backstage to...

Page 8: ...t Adjust the level of the chair so your feet are flat on the floor A footrest may make you more comfortable Sit in a relaxed upright posture and avoid slouching forward or leaning far backwards Viewing angle of the computer display Use the display tilting feature to find the best position You can reduce eye strain and muscle fatigue by adjusting the tilt of the display to the proper position Adjus...

Page 9: ...siderations Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at or slightly below eye level when you are sitting in front of the monitor ...

Page 10: ...r and so on at a time following the manufacturer s instructions Locating Controls and Ports page 10 About the Indicator Lights page 16 Connecting a Power Source page 17 Using the Battery Pack page 19 Shutting Down Your Computer Safely page 24 Using the Power Saving Modes page 25 Keeping Your Computer in Optimum Condition page 26 Locating Controls and Ports Take a moment to identify the controls an...

Page 11: ...ront A Built in camera page 37 B Built in camera indicator page 16 C LCD screen page 108 D Power button Power indicator page 16 E Keyboard page 30 F Touch pad page 32 G Charge indicator page 16 H Disc drive indicator page 16 I WIRELESS indicator page 16 ...

Page 12: ...ge 139 Measures ambient light intensity for automatically adjusting the LCD brightness to an optimum level F Built in microphones monaural G Num lock indicator page 16 H Caps lock indicator page 16 I Scroll lock indicator page 16 J Fingerprint sensor page 64 K Memory Stick Duo slot page 43 L Media Access indicator page 16 M SD memory card slot page 47 Your computer supports only Duo size Memory St...

Page 13: ... and Ports Back A SIM card slot page 55 page 59 B Air vents It is recommended that you do not use your computer with the LCD screen lid fully open for an extended period of time If you do so the temperature of the bottom of the unit may rise ...

Page 14: ... opening it or disconnecting a LAN cable To attach the port cover align the cover with the edge 1 of the port and push the cover down until it clicks into place C HDMI output port page 89 D USB port 1 page 93 E Docking station USB port 2 page 79 page 93 F DC IN port page 17 1 Compliant with the USB 2 0 standard 2 Compliant with the USB 2 0 3 0 standards USB ports that are compliant with the USB 3 ...

Page 15: ...15 n N Getting Started Locating Controls and Ports Left A Monitor port page 88 B Air vent C Security slot ...

Page 16: ...er D Air vents For detailed instructions on how to attach an extended battery pack see the manual that came with your extended battery pack While the extended battery pack is attached to your computer be sure to keep the removed connector cover for future use A Battery connector page 19 Indicator Functions Power 1 Illuminates in green while the computer is in Normal mode blinks slowly in orange wh...

Page 17: ...Disc drive Illuminates while data access to the built in storage device or the optical disc drive is in progress Do not place the computer into Sleep mode or turn it off while this indicator light is lit Num lock Press the Fn Num Lk keys to activate the numeric keypad Press the keys a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator light is unlit Ca...

Page 18: ... the AC adapter 3 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the cable from the AC adapter 3 into the DC IN port 4 on the computer The shape of the DC In plug varies depending on the AC adapter To disconnect your computer completely from an AC power source unplug the AC adapter from the AC outlet Make sure that an AC outlet is easily accessible If you do not intend to use yo...

Page 19: ... of delivery from an extended battery pack supplied with selected models only it may be referred to as the primary battery pack in this manual For detailed instructions on how to attach and charge an extended battery pack see the manual that came with your extended battery pack To install the battery pack 1 Turn off the computer close the LCD screen lid and unplug the AC adapter 2 Fit the battery ...

Page 20: ... you remove the battery pack while your computer is on and not connected to the AC adapter 1 Turn off the computer close the LCD screen lid and unplug the AC adapter if plugged 2 Unscrew the eight screws with a coin Be careful not to lose the removed screws 3 Hook your finger in the cut of the battery pack ...

Page 21: ... the battery pack and install it once again If an extended battery pack is attached to the computer turn off the computer and remove the extended battery pack If this does not solve the problem push and hold the battery off button for three seconds If the problem persists remove both battery packs and install them once again This computer is designed to operate only with genuine Sony battery packs...

Page 22: ...or turns off Charge the battery pack as described in this manual from your first battery charge Charge indicator status Meaning Lit in orange The battery pack is charging Blinks along with the green power indicator The battery pack is running out of power Normal mode Blinks along with the orange power indicator The battery pack is running out of power Sleep mode Blinks fast in orange A battery err...

Page 23: ...leep or Hibernate If the battery pack runs out of power while the computer is in Sleep mode you will lose all unsaved data Going back to the previous work state is impossible To avoid loss of data you should save your data frequently About the use of an extended battery pack If an extended battery pack is attached to your computer the primary battery pack is charged first up to about 80 of its bat...

Page 24: ...ng Modes page 25 for more information Change the power saving settings on the Power Options See Using the VAIO Power Management page 101 for more information For more information on how to extend the battery life see the help file after following the steps in Checking the Battery Charge Capacity page 23 Shutting Down Your Computer Safely To avoid losing unsaved data be sure to shut down your compu...

Page 25: ...Using Sleep Mode To activate Sleep mode Click Start the arrow next to the Shut down button and Sleep Mode Description Normal mode This is the normal state of your computer while it is in use The green power indicator light is lit while the computer is in this mode Sleep mode Sleep mode turns off the LCD screen and places the built in storage device s and the CPU into a low power consumption mode T...

Page 26: ...the Fn F12 keys Alternatively you can click Start the arrow next to the Shut down button and Hibernate Do not move your computer before its power indicator light turns off To return to Normal mode Press the power button If you press and hold the power button for more than four seconds your computer will turn off automatically Keeping Your Computer in Optimum Condition Updating Your Computer Be sur...

Page 27: ...ur computer against computer viruses by using the antivirus software You can keep the antivirus software current with the latest updates by downloading and installing the updates from the web site of the manufacturer To update the antivirus software find the antivirus software installed on your computer from the following and follow the steps Your computer must be connected to the Internet to down...

Page 28: ...our computer to keep it running at an optimum level Launch the VAIO Care whenever a problem is found on your computer The VAIO Care will provide appropriate measures to solve the problem To launch the VAIO Care On models with the ASSIST button Press the ASSIST button while your computer is on On models without the ASSIST button Click Start All Programs and VAIO Care Do not press the ASSIST button ...

Page 29: ... Function page 35 Using the Built in Camera page 37 Using the Optical Disc Drive page 38 Using Memory Stick page 43 Using Other Modules Memory Cards page 47 Using the Internet page 50 Using the Network LAN page 51 Using the Wireless LAN page 52 Using the Wireless WAN page 55 Using the International Roaming Service page 59 Using the BLUETOOTH Function page 59 Using the GPS Function page 63 Using Fi...

Page 30: ...e built in speakers or the headphones Fn 2 F3 F4 volume control Changes the built in speaker volume level To increase the volume keep pressing the Fn F4 keys or press the Fn F4 keys and then the M or key To decrease the volume keep pressing the Fn F3 keys or press the Fn F3 keys and then the m or key Fn 8 F5 F6 brightness control Changes the LCD brightness of your computer screen To increase light...

Page 31: ...omputer screen goes blank In such a case press the F7 key twice while holding down the Fn key and then press the Enter key to switch the display output to the computer screen Use of multiple monitors may not be supported depending on the connected external display Fn F9 F10 zooming Changes the size of an image or a document displayed on some software To make the view look smaller and further away ...

Page 32: ...n on the keyboard backlight Using the Touch Pad By sliding your finger on the touch pad 1 you can move the pointer 2 on the computer screen With the pointer on your desired item or object press the left button zone or the right button zone to execute various commands or display menus About the touch pad zone Zone Description Active zone Enables you to move the pointer by sliding your finger on thi...

Page 33: ...is zone Right button zone Enables you to right click by pressing this zone Vertical scroll zone Enables you to scroll up and down in the active window by sliding your finger along this zone Action Description Point Slide your finger on the active zone to place the pointer on an item or object Click Press the left button zone once Zone Description ...

Page 34: ...ress the right button zone once With many applications this action displays a context sensitive shortcut menu if any Drag Slide your finger on the active zone while pressing the left button zone Scroll vertically Slide two fingers vertically on the active zone or slide a finger along the vertical scroll zone the scroll function is available only with applications that support a touch pad scroll fe...

Page 35: ...mple when the Windows does not start See Using the VAIO Care page 28 for more information Do not press the ASSIST button while the computer is in Hibernate mode WEB button While the computer is in Normal mode the WEB button launches the web browser assigned to the button by default While the computer is off the WEB button activates the Quick Web Access function and launches the web browser used wi...

Page 36: ...t the Quick Web Access function do any of the following Click the icon located at the lower left corner of the screen Press the WEB button Press the power button on the computer For detailed information on how to use or restrictions on the Quick Web Access function click the icon located at the lower right corner of the screen Notes on Using the Quick Web Access Function While the Quick Web Access...

Page 37: ...ith the software The built in camera indicator light illuminates while the built in camera is in use The software installed on your computer varies depending on your computer s configurations To make a video call using Windows Live Messenger 1 Click Start All Programs and Windows Live Messenger You need to sign in to Windows Live Messenger to make a video call To display images from the built in c...

Page 38: ...e on your computer See the specifications to find out about the configuration of your computer To insert a disc 1 Connect the docking station to your computer page 81 2 With the label side facing toward you slide a disc into the optical disc drive slot Supported Discs Your computer plays and records CDs DVDs and Blu ray Disc media depending on the model you purchased See the reference chart below ...

Page 39: ...cartridge discs or discs with a removable cartridge 2 Writing data to single sided DVD RAM discs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 3 The Blu ray Disc drive on your computer does not support BD RE Disc media in Version 1 0 format and Blu ray Disc media with a cartridge 4 BDXL Disc media is not supporte...

Page 40: ...m disc adapter are not supported To play copyright protected Blu ray Disc media continually update the AACS key The AACS key update requires Internet access As with other optical media devices circumstances may limit compatibility or prevent Blu ray Disc media playback VAIO computers may not support movie playback on packaged media recorded in AVC or VC1 formats at high bit rates Region settings a...

Page 41: ...o play audio CDs created with the CD R or CD RW media Some DVD players and computer optical disc drives may not be able to play DVDs created with the DVD R DL DVD R DL DVD R DVD RW DVD R DVD RW or DVD RAM media When your computer is equipped with a Blu ray Disc drive Blu ray Disc playback is available on your computer However the drive may not be able to play some Blu ray Disc content or the compu...

Page 42: ...o the optical disc drive Close all running software applications before playing a disc 2 If nothing appears on the desktop click Start All Programs and your desired software to play the disc For instructions on how to use the software see the help file included with the software Copying Files to Discs To copy files to a disc 1 Insert a recordable disc into the optical disc drive Close all running ...

Page 43: ...ck Duo slot on your computer can accommodate the following sizes and types of media Memory Stick Duo Memory Stick PRO Duo Memory Stick PRO HG Duo Your computer supports only Duo size Memory stick and does not support standard size Memory Stick For the latest information about Memory Stick visit http www sony net memorycard Inserting and Removing Memory Stick To insert Memory Stick 1 Locate the Mem...

Page 44: ...to install the software Memory Stick is automatically detected by your system and the contents of Memory Stick are displayed If nothing appears on the desktop click Start Computer and double click the Memory Stick icon The Memory Stick icon will appear in the Computer window after you insert Memory Stick into the slot Before using Memory Stick Micro M2 be sure to insert it into an M2 Duo adaptor I...

Page 45: ...e to remove Memory Stick gently or it may pop out unexpectedly Formatting Memory Stick To format Memory Stick Memory Stick is formatted by default and is ready for use If you want to reformat the media with your computer follow these steps Be sure to use the device that is designed to format the media and supports Memory Stick when formatting the media Formatting Memory Stick erases the entire dat...

Page 46: ...ith capacity of up to 32 GB that are available as of January 2011 However not all Memory Stick are guaranteed of compatibility Be sure to hold Memory Stick with the arrow pointing in the correct direction as you insert it into the slot To avoid damaging your computer or the media do not force Memory Stick into the slot if you cannot insert it smoothly Use care when inserting or removing Memory Sti...

Page 47: ...mputer is equipped with an SD memory card slot You can use this slot to transfer data among digital cameras camcorders music players and other audio video devices Before you use the SD memory card The SD memory card slot on your computer can accommodate the following memory cards SD memory card SDHC memory card SDXC memory card For the latest information on compatible memory cards see Finding More...

Page 48: ...ow the on screen instructions to install the software The SD memory card icon will appear in the Computer window after you insert the card into the slot To remove an SD memory card 1 Locate the SD memory card slot 2 Check that the Media Access indicator light is unlit 3 Push in the SD memory card toward the computer and release The SD memory card ejects 4 Pull the SD memory card out of the slot ...

Page 49: ...daptor of a different type into the memory card slot An incompatible memory card or memory card adaptor may cause difficulty in removing from the slot and can cause damage to your computer Do not insert more than one memory card into the slot Improper insertion of the media may damage both your computer and the media Notes on using the SD memory card Your computer has been tested and found compati...

Page 50: ...ct your computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN page 52 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats Depending on the service contract with yo...

Page 51: ...inistrator You can connect your computer to any network without changing the default settings When the docking station is connected to your computer you need to select which LAN port to use Follow the on screen instructions Do not plug a telephone cable into the LAN port on your computer If the LAN port is connected to one of the telephone lines mentioned below high electric current to the port ma...

Page 52: ... of technology used See the specifications to find out about the configuration of your computer WLAN standard Frequency band Remarks IEEE 802 11a 5 GHz Available only on models compliant with the IEEE 802 11a b g n standard IEEE 802 11b g 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b standard IEEE 802 11n 5 GHz 2 4 GHz On models compliant with the IEE...

Page 53: ...y vary depending on the following conditions Distance between communication devices Existence of obstacles between devices Device configuration Radio conditions Ambient environment that includes existence of walls and materials of such walls Software in use Communications may be cut off depending on radio conditions Actual communication speed may not be as fast as the one displayed on your compute...

Page 54: ...n WPA2 the second generation of WPA provides stronger data protection and network access control and is also designed to secure all versions of 802 11 devices including 802 11b 802 11a 802 11g and 802 11n standards multi band and multi mode In addition based on the ratified IEEE 802 11i standard WPA2 provides government grade security by implementing the National Institute of Standards and Technol...

Page 55: ... Smart Network settings window 5 Click or on the taskbar 6 Select the desired access point and click Connect Stopping Wireless LAN Communications To stop wireless LAN communications Click the switch next to Wi Fi to toggle it to Off in the VAIO Smart Network window Turning off the wireless LAN function while accessing remote documents files or resources may result in data loss Using the Wireless W...

Page 56: ... wireless WAN function Your SIM card is contained within a base plate about the size of a credit card To insert a SIM card 1 Turn off your computer 2 Insert a thin straight object such as a paper clip into the hole 1 in the SIM card holder 2 so that the holder pops out 3 Gently take hold of the SIM card holder and pull it out of the slot 4 Remove the SIM card 3 by pushing it out from the base plat...

Page 57: ...57 n N Using Your VAIO Computer Using the Wireless WAN 5 Put the SIM card on the SIM card holder with its printed circuit side up 6 Insert the SIM card holder into the SIM card slot ...

Page 58: ...ressure on the card Starting the Wireless WAN Communications To start the wireless WAN communications Make sure that the SIM card holder is properly inserted into the SIM card slot otherwise the wireless WAN function may not work 1 Turn on the WIRELESS switch 2 Click Start All Programs and VAIO Smart Network or click the VAIO Smart Network icon on the taskbar 3 In the VAIO Smart Network window mak...

Page 59: ...the carrier s connection manager and make a mobile broadband connection For more information on how to use the wireless WAN function see the help file included with the VAIO Smart Network or the carrier s connection manager Using the International Roaming Service To use the international roaming service you first need to insert a SIM card into the SIM card slot on your computer Follow the steps in...

Page 60: ...OTH devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain devices such as a mouse no passkey can be entered Communicating with Another BLUETOOTH Device You can connect y...

Page 61: ... BLUETOOTH function For information on setting up and using the BLUETOOTH function see Windows Help and Support 1 Turn on the WIRELESS switch 2 Click Start All Programs and VAIO Smart Network or click the VAIO Smart Network icon on the taskbar 3 Click the switch next to BLUETOOTH to toggle it to On in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on ...

Page 62: ...waves and cordless telephones Radio frequency interference and other environmental conditions Device configuration Type of software application Type of operating system Use of both wireless LAN and BLUETOOTH functions at the same time on your computer Size of file being exchanged Large files may occasionally be corrupted during continuous transfer due to limitations of the BLUETOOTH standard and e...

Page 63: ...iple BLUETOOTH devices to your computer may cause channel congestion resulting in poor performance of the devices This is normal with BLUETOOTH technology and does not indicate a malfunction High speed communications between your computer and BLUETOOTH devices are available when they are compliant with BLUETOOTH Core Specification Version 3 0 HS For the high speed communications enable both the wi...

Page 64: ...our user information user accounts passwords etc for web sites in the Website Log On you can substitute fingerprint authentication for entering information required to access the password protected web sites For detailed information see the help file included with the TrueSuite To see the help file click Start All Programs TrueSuite and TrueSuite You may not be able to use the Website Log On featu...

Page 65: ...ssword setting window appears set the Windows password See the help file included with the TrueSuite for more detailed information If you have failed to register a fingerprint follow these steps to try again 1 Place the top joint of your finger flat in the center of the fingerprint sensor 1 2 Swipe your finger perpendicularly across the fingerprint sensor and scan from the top joint of the finger ...

Page 66: ... the fingerprint sensor fails to recognize the fingerprint Be sure to clean your fingertip s and the fingerprint sensor before swiping in order to keep good recognition performance Logging Onto Windows To use the fingerprint authentication function in place of Windows password entry to log onto your system you need to set the Windows password and configure your computer for fingerprint authenticat...

Page 67: ... software application using the Encrypting File System EFS with the TPM will disable you to launch or operate such software To avoid such problems observe the following before using the EFS Be sure to save data you want to encrypt to the following destinations The Encrypted Data folder created with the default settings in the user initialization process A new encrypted folder created in the My Doc...

Page 68: ...ngs the files in the folders below cannot be encrypted because they have system attributes Do not change the system attributes of the files in the folders below The following folders are hidden by default Folders containing key files C ProgramData Infineon C Users All Users Infineon C Users All Users is a shortcut to C ProgramData C Users account AppData Roaming Infineon Files on the Personal Secu...

Page 69: ...temBackup xml file SPSystemBackup_ your computer name The folder is created as the subfolder for SPSystemBackup_ your computer name xml file Emergency recovery token file Default file name SPEmRecToken xml Password reset token file Default file name SPPwResetToken xml Token file for emergency recovery password reset Default file name SPToken_ your computer name xml Password reset secret file Defau...

Page 70: ...p screen 1 Turn on the computer and press the F2 key repeatedly until the VAIO logo disappears The BIOS setup screen appears If the screen does not appear restart the computer and try again 2 Press the or key to select the Security tab the M or m key to select Change TPM State and then the Enter key 3 Press the M or m key to select Enable and then the Enter key 4 Press the or key to select Exit se...

Page 71: ...neon TPM Professional Package Without these passwords you will not be able to restore any TPM protected data or backup files Be sure to write down the passwords and keep them safe and private from other people To initialize and configure the TPM See the on screen documentation for detailed information To open the documentation click Start All Programs Infineon Security Platform Solution and Help T...

Page 72: ...PM in the BIOS setup screen in order to turn on BitLocker Drive Encryption Do not encrypt data on a storage device such as a USB flash memory device on which a recovery key is stored using BitLocker Drive Encryption To unlock the encrypted data with a recovery key stored on a USB flash memory device To unlock the encrypted data with a recovery key stored on a USB flash memory device your system ne...

Page 73: ...e or key to select Exit select Exit Setup and then press the Enter key 9 After your system restarts select Execute in the confirmation window and then press the Enter key 10 Follow the instructions in Windows Help and Support to enable BitLocker Drive Encryption 11 Save the recovery password to the USB flash memory device in the window for saving the recovery password 12 Follow the on screen instr...

Page 74: ...eling Headphones A pair of noise canceling headphones may be supplied with your computer Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer The noise canceling headphones are equipped with a built in microphone that picks up ambient noises and outputs an antiphase sound to reduce the noises Bef...

Page 75: ...eling headphones or replace the earbuds with a pair in another size A pair of medium size earbuds is attached to the earpieces by default and there should be an extra pair in each small and large sizes supplied with the headphones The noise canceling function is to reduce low frequency noise in the ambient environment but not high frequency noise Nor is it to implement a 100 noise free audio envir...

Page 76: ...ing the noise canceling headphones generates noise This is normal and does not indicate a malfunction Be sure to take off the headphones from your ears before plugging or unplugging the headphones Enabling disabling the noise canceling function or enabling disabling sound with the Windows volume controls generates noise This is caused by switching the noise canceling circuit and does not indicate ...

Page 77: ...e Noise Canceling Function The noise canceling headphones supplied with your computer is configured to yield the optimum effect by default If you feel that the noise canceling function is not fully in effect you may be able to adjust the effect with the Noise Canceling Control slider on the Noise Canceling Headphones window To adjust the effect of the noise canceling function 1 Right click the ico...

Page 78: ...t to use the headphones as a microphone to record your own voice or sounds coming from your front To enable the microphone directivity function 1 Right click the icon on the taskbar and select Settings If no icon is on the taskbar see What to do if the icon and the balloon do not appear page 78 to change the settings 2 Click the Microphone directivity tab and select the Enable the microphone direc...

Page 79: ...elected click to cancel the check box 7 Click to select the Display an icon for the noise canceling headphones in the task tray or Display a message when noise canceling headphones are connected check box 8 Click OK Connecting a Docking Station A docking station may be supplied with your computer Connecting a docking station enables you to use optical disc media with your computer and connect addi...

Page 80: ...88 F Connector cable G Security slot H DC IN port page 81 I Docking station connector page 81 J UNDOCK button page 85 K IN USE indicator page 85 Illuminates while the communication between the docking station and the computer is active 1 Compliant with the USB 2 0 standard 2 Compliant with the USB 2 0 3 0 standards USB ports that are compliant with the USB 3 0 standard are identifiable by their bl...

Page 81: ...a damage or hardware malfunctions Connecting the Docking Station to Your Computer To connect the docking station to your computer Be sure to use the AC adapter supplied with the docking station 1 Attach the docking station to the supplied vertical stand A USB port page 93 B Air vents C Optical disc drive page 38 D Disc drive indicator Illuminates while data access to the optical disc drive is in p...

Page 82: ...on illustrated above If you do not use the supplied vertical stand when using the docking station you can lay down the docking station as illustrated below 2 Plug one end of the power cord 1 into the AC adapter 2 and the other end into an AC outlet 3 Plug the cable connected to the AC adapter 2 into the DC IN port 3 on the docking station 4 ...

Page 83: ...83 n N Using Peripheral Devices Connecting a Docking Station 4 Plug the docking station connector to both the docking station USB port and the DC IN port on your computer ...

Page 84: ...84 n N Using Peripheral Devices Connecting a Docking Station ...

Page 85: ...rom your computer while the IN USE indicator light is lit Disconnecting the docking station while the IN USE indicator light is lit may result in loss of unsaved data or a failure of the computer When the battery pack is running out of power disconnecting the docking station from your computer may result in loss of unsaved data To disconnect the docking station from your computer 1 Press the UNDOC...

Page 86: ...ator light is unlit you do not have to press the UNDOCK button Alternatively you can disconnect the docking station from the computer as follows 1 Click Start the arrow next to the Shut down button and Undock 2 Make sure that a message balloon appears and the IN USE indicator light turns off Then unplug the docking station connector from the computer ...

Page 87: ...ct external sound output devices not supplied such as speakers or headphones to your computer To connect external speakers Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on The noise canceling function does not work on sound output through external speakers Connect external speakers 1 to the headphones jack 2 i with a speaker cable 3...

Page 88: ... Projector You can connect an external display such as a computer display or a projector either directly to your computer or via the docking station To connect a computer display or a projector 1 Plug the power cord 1 of your external display or the projector into an AC outlet 2 Connect the external display or the projector to the monitor port 2 on the computer or the docking station with a displa...

Page 89: ... one end of an HDMI cable into the HDMI output port on the computer or the docking station and the other end into the HDMI input port on the computer display To connect a TFT DVI monitor use an HDMI to DVI D adapter to connect it to the HDMI output port on the computer or the docking station DVI D stands for Digital Visual Interface Digital It is a type of DVI port that supports only digital video...

Page 90: ...one provided by Sony is used the image will not be displayed and the audio will not be heard Always use the device driver provided by Sony for updates See the manual that came with your TV for more information on installation and use The HDMI cable carries both video and audio signals To connect a high quality digital sound output device between your computer and a TV You can connect a high qualit...

Page 91: ...heater receiver or surround sound decoder device and the other end to the HDMI output port on the computer or the docking station You can adjust the screen resolution of the connected TV with your computer See Why doesn t my screen display a video page 139 for more information With the HDMI connection the volume can be adjusted by the connected audio device only Your computer has no control over t...

Page 92: ...Click the drop down list next to Multiple Displays select your desired setting and then click OK Using the Multiple Monitors Function The Multiple Monitors function allows you to distribute portions of your desktop across separate displays For example if you have an external display connected to your computer your computer screen and the external display can function as a single desktop You can mo...

Page 93: ...xpand a single window across two displays or your software may not work properly 1 Right click on the desktop and select Screen resolution 2 Click the drop down list next to Multiple Displays select Extend these displays and then click OK You can set the display colors and resolution for each display and customize the Multiple Monitors function Set fewer colors or a lower resolution for each displ...

Page 94: ... Programs and VAIO Control Center 3 Click Power Management and USB Charging Settings and enable the USB charging settings 4 Connect a USB device to the USB port printed CHARGE above it next to the HDMI output port page 14 When the USB charging settings are enabled you cannot operate your computer using the remote wake up function with the USB device powered by the USB port on your computer If char...

Page 95: ...n Be sure to use a USB printer compatible with your version of Windows to print documents For information on how to remove a USB device see the manual that came with the device To protect your computer and or USB devices from damage observe the following When moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carryin...

Page 96: ... Sony software and utilities Setting the Password page 96 Using the VAIO Control Center page 101 Using the VAIO Power Management page 101 Setting the Password Setting the password allows you to protect your computer from unauthorized access by making the user enter the password when the computer is turned on or returns to Normal mode from Sleep mode or Hibernate mode Do not forget your password Wr...

Page 97: ...asswords Machine password Allows users with administrative rights to change all the setup options in the BIOS setup screen as well as to start the computer User password Allows the standard users to change some of the BIOS setup options as well as to start the computer To set the user password you must first set the machine password Entry of the power on password will be prompted after the VAIO lo...

Page 98: ...y to select Security to display the Security tab select Set User Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 5 Press the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key To change or r...

Page 99: ...ear restart the computer and try again 2 Enter the user password and press the Enter key 3 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 4 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Passwo...

Page 100: ...ounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Change your password 5 In the Current password field enter your current password 6 In the New password and Confirm new password fields enter a new password 7 Click Change password To remove the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click...

Page 101: ...f you open the VAIO Control Center as a standard user Using the VAIO Power Management Power management helps you set up power plans for running on AC or battery power to suit your requirements for power consumption The VAIO Power Management function is added to the Windows Power Options With this software application you can enhance the Windows power management functions to ensure better operation...

Page 102: ...nge plan settings on the right of your desired power plan in the Power Options window Change the Sleep mode and display settings as needed 2 If you need to change the advanced settings click Change advanced power settings and go to step 3 Otherwise click Save changes 3 Click the VAIO Power Management tab Change the settings for each item 4 Click OK ...

Page 103: ...mation page 103 Care and Maintenance Information page 105 Handling Your Computer page 106 Handling the LCD Screen page 108 Using the Power Source page 109 Handling the Built in Camera page 109 Handling Discs page 109 Using the Battery Pack page 110 Handling Memory Stick page 110 Handling the Built in Storage Device page 111 Using Fingerprint Authentication page 112 Using the TPM page 112 Safety In...

Page 104: ...g your computer from the AC outlet if you are not planning to use the computer for an extended period of time When the AC adapter is not used unplug it from the AC outlet Make sure that an AC outlet is easily accessible Battery Pack Do not leave battery packs in temperatures above 140 F 60 C such as in a car parked in the sun or under direct sunlight For your safety Sony recommends using the genui...

Page 105: ...r computer and recharge the battery pack before using the computer again Headphones Road safety Do not use headphones while driving cycling or operating any motorized vehicle It may create a traffic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high vol...

Page 106: ...r alcohol commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edges and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining moisture with a dry soft cloth...

Page 107: ...ed connection cables If your computer is brought directly from a cold location to a warm one moisture may condense inside the computer In such a case allow at least one hour before turning on the computer If any problems occur unplug the computer and contact an authorized Sony service support center To find the nearest center or agent see Finding More about Your VAIO Computer page 4 To avoid losin...

Page 108: ...s not indicate a malfunction When the computer returns to normal temperature the screen returns to normal A residual image may appear on the LCD screen if the same image is displayed for an extended period of time The residual image disappears after a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malf...

Page 109: ...wer Source Do not share an AC outlet with other power consuming equipment such as a photocopier or a shredder You can purchase a power strip with a surge protector This device helps prevent damage to your computer caused by sudden power surges in an electrical storm for example Use the AC adapter supplied with your computer or genuine Sony products Do not use any other AC adapter as it may cause a...

Page 110: ...way other than as described in this user guide or as designated by Sony in writing While the battery pack is in use or being charged heat builds up in the battery pack This is normal and is not cause for concern You do not need to discharge the battery pack before recharging If the battery pack quickly runs out of power after being fully charged it may be reaching the end of its life and should be...

Page 111: ...y damage internal components Handling the Built in Storage Device The built in storage device hard disk drive or solid state drive has a high storage density and reads or writes data in a short time However it can be easily damaged if improperly used If the built in storage device is damaged the data cannot be restored To prevent losing data you should be careful when handling your computer To avo...

Page 112: ...ll have to register them all over again The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk Sony assumes no liability for any defects arising out of your data maintenance and management A fingerprint sensor may malfunction or be damaged if you scratch its surface with a solid or sharp pointed object fine objects for example swiping a fi...

Page 113: ...y recovery token file password reset token file and personal secret file to restore the TPM configuration Be sure to make a backup copy of the data stored on the built in storage device before sending your computer for repair The built in storage device may be initialized and returned after the repair work and in such a case you will not be able to restore the data on the device using the backup c...

Page 114: ...cannot be solved and you need assistance visit the support web sites listed in Finding More about Your VAIO Computer page 4 Some features and options in this section may not be available on your computer Computer Operations page 115 System Update Security page 120 Recovery Recovery Media page 120 Partition page 123 Battery Pack page 123 Built in Camera page 125 Networking LAN Wireless LAN page 127...

Page 115: ...oth the primary battery pack and the extended battery pack are installed properly and charged Disconnect all connected USB devices if any and then restart your computer If your computer is plugged into a power strip or an uninterruptible power supply UPS make sure the power strip or UPS is plugged into a power source and turned on If you are using an external display make sure it is plugged into a...

Page 116: ...Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the power button for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes Then plug the AC adapter and turn on the computer again Turning off your computer with the Ctrl Alt Delete keys or the power button ...

Page 117: ...r Sleep or Hibernate mode Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep or Hibernate mode To restore your computer to Normal mode 1 Close all open programs 2 Click Start the arrow next to the Shut down button and Restart 3 If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down butto...

Page 118: ...e your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the current CPU speed instead of the maximum speed What should I do if my computer does not accept my password and returns a message Enter Onetime Password If you enter a wrong power on password three times consecutively the Enter Onetime Password message appears ...

Page 119: ...f the BIOS functions to change the boot device order Follow these steps 1 Turn on the computer and press the F2 key repeatedly until the VAIO logo disappears The BIOS setup screen appears If the screen does not appear restart the computer and try again 2 Press the or key to select Boot 3 Press the M or m key to select the drive whose boot device order you want to change 4 Press the F5 or F6 key to...

Page 120: ... security threats such as viruses is to download and install the latest Windows updates regularly You can get important Windows updates by doing the following Your computer must be connected to the Internet to download the updates 1 Click Start and Control Panel 2 Click System and Security 3 Click Action Center 4 Follow the on screen instructions to set up automatic or scheduled updates Recovery R...

Page 121: ...8 and then click Recovery restore Recovery and Reinstall Applications and Drivers See the help file included with the VAIO Care for more information How do I check the volume of the recovery area Your built in storage device contains the recovery area where the data for the system recovery is stored To check the volume of the recovery area follow these steps 1 Click Start right click Computer and ...

Page 122: ...tical disc drive or the USB flash drive press the F11 key repeatedly until the VAIO logo disappears 4 Press the M or m key to select VAIO Care Rescue and press the Enter key 5 Click Tools and Start advanced recovery wizard When the Do you need to rescue data message appears make a backup copy of your data if needed 6 Follow the on screen instructions until the Select recovery type window appears 7...

Page 123: ...be prompted to enter an administrator name and password 3 Right click the C drive and select Shrink Volume 4 Enter the size of the partition to be created in Enter the amount of space to shrink in MB and click Shrink 5 Right click Unallocated and select New Simple Volume 6 Follow the on screen instructions If you use the VAIO Care Rescue you can create a partition in the recovery process See Using...

Page 124: ...tery pack reaches the end of its life You can check the battery charge capacity with the Battery function on the VAIO Control Center Should I be concerned that the installed battery pack is warm No it is normal for the battery pack to be warm while it is powering your computer Can my computer enter Hibernate mode while running on battery power Your computer can enter Hibernate mode while running o...

Page 125: ...is does not solve the problem push and hold the battery off button for three seconds If the problem persists remove both battery packs and install them once again For information on how to install and remove the battery pack see Installing Removing the Battery Pack page 19 If the problem persists it means the installed battery pack is not compatible Remove the battery pack and contact an authorize...

Page 126: ...ay appear as a noise The area on and around the built in camera is dirty Clean the area See Care and Maintenance Information page 105 What should I do if captured images contain dropped frames and audio interruptions The effect settings on your software application may cause dropped frames See the help file included with your software application for more information There may be more software app...

Page 127: ...mera properties e g light source flicker etc to eliminate flicker noise Networking LAN Wireless LAN What should I do if the VAIO Smart Network icon is not displayed on the taskbar Click on the taskbar and check if the VAIO Smart Network icon is displayed If the VAIO Smart Network icon is not on the taskbar click Start All Programs and VAIO Smart Network and then change the setting to display the i...

Page 128: ...e sure the encryption key is correct Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure To change the settings follow these steps 1 Click Start and Control Panel 2 Click System and Security and Power Options 3 Click Change plan settings for the current power plan 4 Click Change advance...

Page 129: ...oint the device may be temporarily overloaded depending on how many other devices are communicating via the access point If your access point interferes with other access points change the access point channel See the manual that came with your access point for more information Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other o...

Page 130: ...ess point Why does the network connection stop when I change the encryption key Two computers with the wireless LAN function may lose a peer to peer network connection if the encryption key is changed You can either change the encryption key back to the original profile or re enter the key on both computers so the key matches Wireless WAN What should I do if my computer cannot connect to the wirel...

Page 131: ...n while your computer is in a power saving mode Bring the computer back to Normal mode then turn on the WIRELESS switch Your computer and the device may be too far apart Wireless BLUETOOTH technology works best when the devices are within 33 feet 10 meters of each other What should I do if I cannot find the BLUETOOTH device I want to communicate with Check that the BLUETOOTH function of the device...

Page 132: ... quality and on the operating system or the software in use Move your computer and BLUETOOTH devices closer to each other The 2 4 GHz band with which BLUETOOTH devices or wireless LAN devices work is used by various devices Although BLUETOOTH devices use the technology to minimize radio interference from other devices that use the same band such radio interference may cause slower communication sp...

Page 133: ... with administrative rights Why can t I use the BLUETOOTH devices when I switch users If you switch users without logging off your system the BLUETOOTH devices will not work Be sure to log off before switching users To log off your system click Start the arrow next to the Shut down button and Log off Why can t I exchange business card data with a mobile phone The business card exchange function is...

Page 134: ... I do if the disc does not slide out Make sure the docking station is connected to an AC power source Press the drive eject button on the docking station If the drive eject button does not work click Start and Computer right click the optical disc drive icon and select Eject Try restarting your computer What should I do if I cannot play a disc properly on my computer Make sure the disc is inserted...

Page 135: ...check the settings Check the volume setting in the audio mixer If you are using external speakers check the volume settings on the speakers and the connections between the speakers and your computer Make sure the correct driver software is installed Follow these steps 1 Click Start and Control Panel 2 Click System and Security 3 Click System 4 Click Device Manager in the left pane The Device Manag...

Page 136: ...ry the disc again What should I do if I cannot write data to CD media Make sure you neither launch any software application nor allow any to launch automatically not even a screen saver If you are using a CD R RW disc with an adhesive label affixed replace it with one with no affixed adhesive label Using a disc with an affixed adhesive label could cause a write error or other damage What should I ...

Page 137: ...nt location must be free of obstacles Move around to find an optimum location for receiving GPS information Display Why did my screen go blank Your computer screen may go blank if the computer loses power or enters a power saving mode Sleep or Hibernate If the computer is in LCD Video Sleep mode press any key to bring the computer back into Normal mode See Using the Power Saving Modes page 25 for ...

Page 138: ...4 Select True Color 32 bit under Colors Do not change the display resolution or colors while using video image software or playing DVDs as it may cause unsuccessful playback display or unstable system operations Additionally it is recommended you disable your screen saver before starting DVD playback If the screen saver is enabled it may be activated during DVD playback and prevent the playback fr...

Page 139: ...es page 91 for changing the display output Alternatively you can press the Fn F7 keys to change the display output See Combinations and Functions with the Fn Key page 30 for more information The video memory of your computer may be insufficient for displaying high resolution videos In such a case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right clic...

Page 140: ...ip 3D see Windows Help and Support Printing What should I do if I cannot print a document Make sure your printer is on and the printer cable is securely connected to the ports on the printer and your computer Make sure your printer is compatible with the Windows operating system installed on your computer You may need to install the printer driver software before you use your printer See the manua...

Page 141: ... to an AC power source Microphone What should I do if my microphone does not work Your computer is not equipped with the microphone jack You cannot use an external microphone Your sound input device may have been incorrectly configured To configure the sound input device follow these steps 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio dev...

Page 142: ... loud enough to hear sound Check the Windows volume controls by clicking the volume icon on the taskbar Your sound output device may have been incorrectly configured To change the sound output device see How do I change the sound output device page 146 What should I do if my external speakers do not work Check the suggestions in What should I do if I do not hear sound from the built in speakers pa...

Page 143: ...enable it See Using the Touch Pad page 32 Make sure that a mouse is not connected to your computer If the pointer does not move while a software application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work press the Windows key once and then the key several times select Restart with the M or m key and press the Enter key to restart your computer If yo...

Page 144: ...anguages tab 4 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator light is unlit If the Num lock indicator is lit press the Fn Num Lk keys to turn it off before entering these characters Floppy Disks Why doesn t the Safely Remove Hardwa...

Page 145: ...t What should I do if I cannot write data to a floppy disk Make sure the floppy disk is properly inserted in the drive If the disk is inserted properly and you are still unable to write data to it the disk may be full or write protected You can either use a floppy disk that is not write protected or disable the write protect feature Audio Video How do I turn off the Windows startup sound To turn o...

Page 146: ... sound from the sound output device connected to the HDMI output port optical output port or headphones jack You need to change the sound output device if you want to hear sound from the device connected to a port such as the HDMI output port optical output port or headphones jack For the detailed procedure see How do I change the sound output device page 146 If you still hear no sound from the so...

Page 147: ...r devices You may need to reformat your Memory Stick Formatting Memory Stick erases all data including music data previously saved on it Before you reformat Memory Stick back up important data and confirm that Memory Stick does not contain files you want to keep 1 Copy the data from Memory Stick onto your built in storage device to save data or images 2 Format Memory Stick by following the steps i...

Page 148: ... powered device such as a mouse to test if the port is working at all USB hubs may prevent a device from working because of a power distribution failure We recommend you connect the device directly to your computer without a hub Docking Station What should I do if an error message appears when I disconnect the docking station from my computer When any device inserted or connected to the docking st...

Page 149: ...ing Station Be sure to return to the originally logged on user before disconnecting the docking station from your computer Disconnecting it as any other user may cause malfunctions For switching users see Windows Help and Support ...

Page 150: ...is a registered trademark of Sony Corporation S FORCE is a trademark or registered trademark of Sony Corporation i LINK is a name to denote IEEE 1394 i LINK and i LINK logo are the trademarks of Sony Corporation Intel Intel Inside Intel Core Pentium Intel SpeedStep and Atom are trademarks or registered trademarks of Intel Corporation in the United States and or other countries Microsoft MS DOS Win...

Page 151: ...lon AMD Virtualization AMD V are trademarks of Advanced Micro Devices Inc SD Logo is a trademark SDHC Logo is a trademark SDXC Logo is a trademark The ExpressCard word mark and logos are owned by the PCMCIA and any use of such marks by Sony Corporation is under license Other trademarks and trade names are those of their respective owners HDMI the HDMI logo and High Definition Multimedia Interface ...

Page 152: ...ks of Sony Corporation AVCHD is a trademark of Panasonic Corporation and Sony Corporation All other names of systems products and services are trademarks of their respective owners In the manual the or marks are not specified Features and specifications are subject to change without notice All other trademarks are trademarks of their respective owners Not all the software listed above may be deliv...

Page 153: ...s manual the software or other information contained herein or the use thereof In the manual the or marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Sony Corporation is not liable and will not c...

Page 154: ... 2011 Sony Corporation n ...

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