Troubleshooting >
Computer Operations
❑
Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour.
❑
Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony rechargeable battery
pack and AC adapter, which are supplied by Sony for your VAIO computer.
What should I do if the green power indicator light turns on but my screen remains blank?
❑
Press the
Alt
+
F4
keys several times to close the application window. An application error may have occurred.
❑
If the
Alt
+
F4
keys do not work, click
Start
, the arrow next to the
Shut down
button, and
Restart
to restart your computer.
❑
If your computer does not restart, press the
Ctrl
+
Alt
+
Delete
keys and click the arrow
next to the
Shut down
button and
Restart
.
If the
Windows Security
window appears, click
Restart
.
❑
If this procedure does not work, press and hold the power button for more than four seconds to shut down your computer.
Unplug the AC adapter and leave the computer for about five minutes. Then plug the AC adapter and turn on the computer
again.
!
Turning off your computer with the
Ctrl
+
Alt
+
Delete
keys or the power button may cause loss of unsaved data.
What should I do if my computer or software stops responding?
❑
If your computer stops responding while a software application is running, press the
Alt
+
F4
keys to close the application
window.
❑
If the
Alt
+
F4
keys do not work, click
Start
and the
Shut down
button to turn off your computer.
❑
If your computer does not turn off, press the
Ctrl
+
Alt
+
Delete
keys and click the
Shut down
button.
If the
Windows Security
window appears, click
Shut Down
.
❑
If this procedure does not work, press and hold the power button until the computer turns off.
