Troubleshooting >
Optical Discs
7
Click
OK
to close the window.
❑
Make sure an adhesive label is not affixed to a disc. Adhesive labels can come off while the disc is in the optical disc drive
and damage the drive or cause it to malfunction.
❑
If a region code warning appears, the disc may be incompatible with the optical disc drive. Check the package to make
sure the region code is compatible with the optical disc drive.
❑
If you notice condensation on your computer, do not use the computer for at least one hour. Condensation can cause the
computer to malfunction.
❑
Make sure the docking station is securely connected to your computer and is running on AC power, and then try the disc
again.
What should I do if I cannot write data to CD media?
❑
Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver.
❑
If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using
a disc with an affixed adhesive label could cause a write error or other damage.
What should I do if I cannot write data to DVD media?
❑
Make sure you are using the correct DVD recordable media.
❑
Check which DVD recordable format is compatible with your optical disc drive. Some brands of DVD recordable media do
not work.
What should I do if my external optical disc drive does not work properly?
Make sure that your external optical disc drive is connected to an AC power source and the USB port. If it is not connected,
the external optical disc drive may not work properly.
