Sony VAIO PCG-R505GCP, User Manual

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VAIO Computer Quick Start
174
Troubleshooting DVDs and CDs
How do I maintain DVDs?
❑
Avoid touching the surface of the disc with your fingers. Fingerprints and
dust on the surface of the disc may cause reading errors.
❑
To clean the disc, hold the edge of the disc, and use a soft cloth to wipe the
surface from the center out. If the disc is badly soiled, moisten a soft cloth
with water, wring it out well, and use it to wipe the surface of the disc from
the center out. Wipe off any remaining moisture with a dry, soft cloth.
❑
Do not clean the disc with solvents (such as benzine, thinner, commercially
available cleaners, or anti-static spray), which may damage the disc.
❑
Do not drop or bend the disc.
Why does my computer stop responding when I try to read a disc?
The disc your computer is trying to read may be dirty or damaged. Restart the
computer, and eject the disc from the optical drive. Examine the disc for dirt or
damage. If the disc is dirty, see “How do I maintain CDs and DVDs?” for
instructions on how to clean it.
Why won’t the optical drive tray open?
❑
Make sure the computer is on.
❑
Press the Eject button on the optical drive.
❑
If the Eject button does not work, open the tray by inserting a thin, straight
object (such as a paper clip) in the hole to the right of the Eject button.
❑
Click Start on the Windows® taskbar, and click My Computer. Right click
DVD/CD-RW Drive, and select Eject from the shortcut menu.
Why isn’t the optical drive playing my CD or DVD properly?
❑
Make sure the disc label is facing up.
❑
If the disc requires software, make sure the software is installed according to
the manufacturer’s instructions.
❑
A dirty or damaged disc may cause the computer to stop responding while it
tries to read the disc. If necessary, restart the computer, remove the disc, and
check the disc for dirt or damage.