Sony VAIO PCG-R505DFK, User Manual

Page: 205 / 229

Troubleshooting the Modem
205
Troubleshooting the Modem
My modem does not work.
❑
Check that the phone line is plugged into the line jack. See “Connecting a
Phone Line” for more information.
❑
Check that the phone line is working by plugging the line in an ordinary
phone and listening for a dial tone.
❑
Verify the phone number the program is dialing is correct.
❑
Verify the software you are using is compatible with the notebook’s modem.
(All preinstalled Sony programs are compatible.)
❑
If you are still experiencing problems, use your the Driver Recovery CD to
reinstall the modem drivers. See “Using the Driver Recovery CD(s)” for
more information.
My modem connection is slow.
Your notebook is equipped with a V.90 compatible modem. Many factors may
influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other modems).
If you think your modem is not connecting properly to other PC-based modems,
fax machines, or your Internet Service Provider (ISP), check the following:
❑
Ask your phone company to verify that your phone line is free from any line
noise.
❑
If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
❑
If you are having a problem connecting with your ISP, check that the ISP is
not experiencing technical problems.
❑
If you have a second phone line available, try connecting the modem to that
line.