63
Cannot find the access point in the Wi-Fi networks
list.
The access point you want to use is set to not
broadcast its SSID to users. In this case, the access
point may not be shown on the Wi-Fi network list.
Tap [Add Wi-Fi Network] and enter the SSID
manually (page 47).
Network drive
Cannot find the destination.
Check the network connection (page 62).
There is a problem with the Destination folder (path
on the server) or network drive. Check with the
network administrator.
When selecting [Reply], the Digital Paper device
identifies the sender by the file name automatically.
Check that the destination name is in the
Destination folder list (page 51).
Browser
A Web page is not displayed properly.
The Wi-Fi network connection may have been
interrupted. Make sure that Wi-Fi is turned on and
set up correctly, check the signal strength of the
access point, then refresh the Web page.
Due to the vast range of standards and
technologies used to design Web pages, it is not
possible to guarantee that all pages will be
displayed correctly.
When you pinch in/out to zoom in/out a Web page,
the screen may be too bright to read. This is not a
malfunction.
Reading Documents
Cannot open a document.
The document may be an unsupported file type. For
details on supported file types, see page 71.
[Return to Viewer] does not work, or the bookmark
is missing.
If the file status has changed (such as in the case
below), data under [Return to Viewer] or notes may
be deleted.
A PDF file is edited.
Cannot find content on the Digital Paper device.
If you have formatted the device on your computer,
the device may not be able to display transferred
content. In this case, use the device’s [Format
Memory] function to reformat the device (page 59).
If you delete or modify folders or files in the
“database” folder on your computer, content or
notes may be deleted.
Cannot annotate a document.
When a document is protected (page 33) or opened
as read-only, you cannot comment, edit, save, or
delete.
The document is opened as read-only.
The file is read-only.
For PDF files where commenting is set to
forbidden in the security settings, (Protected)
appears at the beginning of the PDF file name on
this device and you cannot handwrite comments
on that file.
The remaining battery charge is too low.
Cannot delete annotations and handwriting
When [Limit Erasing Annotations] is set to On, you
cannot erase other users' annotations. See page 39
for details.
Cannot open sticky notes by the stylus.
To open a sticky note, tap it with a finger.
Alternatively, set to the sticky note mode on the
toolbar, then tap it with a finger or stylus.
Connecting to Your Computer
The computer does not detect the Digital Paper
device.
It may take a while for the computer to detect the
device.
Tap the status bar and [USB connected] in the
notification window.
Make sure that the device is connected directly to
the USB port with the supplied USB cable. Do not
use a USB hub.
Try connecting to a different USB port on the
computer.
Try disconnecting the device and connecting it
again.
If none of the above solves the problem, reset the
device (page 60).
