Troubleshooting guide
32
EN
- EXAVIA installation and operating guide - SOMFY
EN
6
6.5 Diagnostics
DIAGNOSTICS
TROUBLESHOOTING
The motors are not responding to
remote control commands
The remote control range is reduced
- Check the remote control battery (see page 30).
- Check the control unit aerial (wiring, position, see
page 17).
- Check that there are no outside elements that may be
interfering with the radio signal (electric pylon, metal
reinforced walls, etc.). If this is the case, fit an offset
antenna.
Non-memorised remote control
Memorise the remote control (see page 29).
Poorly wired motors
Check the motor wiring (see page 19).
The control unit's indicator light
is off
The electronics unit is on standby
Press button
for 2 seconds to reactivate the
electronics.
No power supply to the control
electronics
- Check the power supply.
- Check the power supply cable.
The control unit's indicator light flashes:
1 flash
Operation using the backup battery
Check the mains power supply.
2 flashes
Motor waiting for auto-programming Start the gate travel auto-programming procedure (see
page 21).
3 flashes
Faulty photoelectric cells
- Check that there is nothing obstructing the cells.
- Check cell alignment.
- Check the cell wiring (see page 23).
- If the cells are deliberately disconnected, perform
the procedure “Deactivating automatic closing”, page
27
4 flashes
Permanent control on "START" of the
electronic unit (terminals 5-6)
Check the accessories connected to the electronic
unit's "START" output.
5 flashes
Electronics thermal safety activated
Allow the electronics to cool down until the indicator
light comes on continuously.
6 flashes
Short circuit of electronics unit's
"BUS" output (terminals 3-4)
Check the accessories connected to the electronic
unit's "BUS" output.
Short circuit of electronics unit's "24
V output" (terminals 7-9)
Check the accessory connected to the electronic unit's
"24 V" output.
Short circuit of the electronics unit’s
“flashing light” (terminals 8-9)
Check the wiring of the flashing light (see page 23).
Motor short circuit
Check the motor wiring (see page 19).
7 flashes
Electrical fault
Contact Somfy assistance.
The gate reopens at the end of the
closing motion
Unscrew the gate leaf brackets and offset them slightly
towards the centre of the gate.
