SolarAttic PCS1, User Manual

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SECTION 1 - SYSTEM ARRIVAL Page S1-12
DAMAGED EQUIPMENT
THE EQUIPMENT LEFT THE FACTORY INTACT. IF IT IS RECEIVED IN A
DAMAGED CONDITION, THE CARRIER MUST PAY FOR THE DAMAGE. FILE A
CLAIM -- IMMEDIATELY -- IF THE EQUIPMENT IS RECEIVED IN A DAMAGED
CONDITION. THIS INCLUDES INTERNAL DAMAGES!! USUALLY, IF THERE IS
NO EXTERNAL DAMAGE -- THERE PROBABLY IS NO INTERNAL DAMAGE.
HOWEVER, THIS IS NOT ALWAYS THE CASE. IF THE EQUIPMENT HAS BEEN
DROPPED FROM A FORKLIFT, FOR EXAMPLE, INTERNAL DAMAGE COULD
OCCUR WITHOUT EXTERNAL DAMAGE BEING APPARENT. IF YOU ACCEPT
DELIVERY WITHOUT OPENING AND INSPECTING THE PARTS AND FIND
DAMAGED GOODS INSIDE -- CALL THE CARRIER UP IMMEDIATELY AND FILE
A DAMAGE CLAIM. THE CARRIER WILL WANT TO COME OUT AND INSPECT
THE GOODS. DO NOT CONTINUE UNPACKING WHEN DAMAGE IS FOUND.
VISIBLE EXTERNAL DAMAGE
IF A CORNER OF A CRATE OR BOX IS CRUNCHED INWARD, THIS
MEANS THAT THE BOX HAS BEEN DROPPED OR THROWN ONTO ITS
CORNER. THE RESULT COULD BE INTERNAL DAMAGE TO THE PARTS DUE
TO CARRIER MISHANDLING ALONG THE SHIPPING ROUTE. IF THERE ARE
ANY SIGNS OF EXTERNAL DAMAGE TO THE BOXES, MAKE A NOTE OF THIS
ON THE CARRIERS DELIVERY MANIFEST. IF POSSIBLE, INSPECT THE
SHIPMENT INTERNALLY WHILE THE DELIVERY PERSON IS STILL PRESENT.
THIS WILL HELP PREVENT ANY CLAIMS CONFLICT WITH THE CARRIER
SHOULD DAMAGE BE FOUND.