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MV-32/64 Multiviewer
www.snellgroup.com
Trouble Shooting
Issue 1 Rev 11
Page 129
© 2014 Snell Limited
C.3 Sample problems and their solutions
Why does the Java applet report an error or say 'Program Will Not Load' when
launching the web interface?
This can be caused by the caching of an incompatible version of the Java applet.
1.
Locate the Java control panel by searching for “Java” from the
Windows Start
menu
Search
box.
2.
Open the Java control panel, select
View
from the
Temporary Internet
Settings
section on the
General
tab and ensure that
Applications
is selected
from the
Show
drop down list.
3.
Delete any entries titled “Multiviewer Browser Control System” and try
connecting to the multiviewer again.
The Java applet will be reinstalled automatically.
There in no video output
Check that there is power to the unit and that it is turned on.
Check that the video output resolution is not beyond the capability of the display. (see
the answer to question below).
An output should be seen once the unit has booted.
The image appears fuzzy or lacking clarity
If an analog or digital LCD/Plasma screen is used, check that the output resolution of
the MV-32/MV-64 is set to the native resolution of the panel. This will avoid forcing the
LCD/Plasma screen to rescale the image. Most LCD/Plasma screens produce artifacts
when their internal scalars are active.
Output resolution is set from the
Screen
tab which is accessed from
Setup module
in
the
Module
menu.
The image is not centered in the screen
Use the monitor controls to align the image.
If an analog LCD screen is used use the auto-adjust facility.
Unit fails to respond correctly to commands
Power cycle the unit and/or perform a Master Reset. A Master Reset will restore all
settings to the factory default. This is performed by connecting a keyboard to one of the
front panel USB-2 ports and using the command Ctrl-Alt-Del.
Note
: the IP address will default to 192.168.0.120. In the case of the dual multiviewer
frame (MV-32), the second CPU module has the default IP address: 192.168.0.121.
Can digital audio be balanced or unbalanced?
Yes.
AES/EBU inputs may be jumper selected per channel to be either balanced or
unbalanced inputs. The settings are set via jumpers on each digital audio input card as
explained in the installation section.