CHAPTER 7
TROUBLESHOOTING
66
Issue
Solutions
The video is choppy or the audio
isn’t in sync with the video.
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If your network is slow or congested, Screen Share is affected. Contact your
administrator.
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Not all devices are designed for video encoding for Screen Sharing, so video
streaming might not behave as expected.
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Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See
Evaluating the impact of Screen Share on your network data usage
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Screen Share has not been optimized for performance with Chromebooks. For
best results, limit usage to static content.
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The display and the computer might be connected to different wireless access
points, which can increase latency. On the computer, disconnect and then
reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect
to a closer access point.
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Make sure the antenna is attached to the iQ appliance.
Parts of the image do not display
correctly when sharing streaming
video to the display.
If sharing content from a Chrome browser tab, share the entire desktop. See the
SMART Board 7000 series interactive displays user’s guide
(
) for more information.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
