Smarttech SBID-7075, Installation And Maintenance Manual

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CHAPTER 7
TROUBLESHOOTING
58 smarttech.com/kb/171164
Issue Solutions
You can’t ink on the screen when
you press the Freeze button. To ink on the screen, pick up a pen and start drawing.
Resolving issues with Activities
Issue Solutions
There is an issue with Activities.
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Make sure the display is connected to a network.
See Connecting to a network on page 33.
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If Activities can’t visit secure (https) websites, make sure the display’s date and
time are correct.
If you have an iQ appliance (AM30), see Date & time on page 77.
If you have an iQ appliance (AM40), see Date & Time on page 81.
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Make sure the network firewall isn’t blocking services required for Activities.
See Configuring the display’s network connection on page 33.
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Contact your system administrator.
Resolving issues with Workspaces
Issue Solutions
Workspaces is unable to display
any content.
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Make sure the display is connected to a network.
See Connecting to a network on page 33.
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If Workspaces can’t visit secure (https) websites, make sure the display’s date
and time are correct.
If you have an iQ appliance (AM30), see Date & time on page 77.
If you have an iQ appliance (AM40), see Date & Time on page 81.
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Make sure the network firewall isn’t blocking services required for Workspaces.
See Configuring the display’s network connection on page 33.
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Contact your system administrator.
Resolving issues with SMART Notebook Player
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
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Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance (AM30), see Date & time on page 77 and your
computer’s documentation.
If you have an iQ appliance (AM40), see Date & Time on page 81 and your
computer’s documentation.
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Restart the display.
See Turning the display off and back on on page 47.
I’m unable to download
SMART Notebook Player.
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If you’re using an iPhone, download the app from the Apple App Store.
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Notebook Player is currently unavailable for Android devices and iPad devices.