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Troubleshooting the SMART Hub SE240

Troubleshooting the SMART Hub SE240

In this chapter, you’ll find the following information and procedures to help you troubleshoot and
resolve problems with the SMART Hub SE240.

•

Connecting the SMART Hub SE240

(this page)

•

Resetting the SMART Hub SE240

(this page)

•

General SMART Hub SE240 Troubleshooting

(page 82)

Connecting the SMART Hub SE240

The following image presents the connections for the SMART Hub SE240.

NOTE:

You can connect your SMART product to any of the USB A receptacles.

Resetting the SMART Hub SE240

On rare occasions, the SMART Hub SE240 can stop responding or behave in unexpected ways.
You can reset the SMART Hub SE240 to end the current session and begin a new, restored one.

Press and release

Reset

, and then wait 30 seconds.

IMPORTANT

Before resetting the SMART Hub SE240, ensure all cables are securely connected
and in the correct receptacles (see page 11).

To reset the SMART Hub SE240

SMART Product

Power

Source

Computer 1

Computer 2

Video

Source

Video

Source

USB Storage Devices, Keyboard,
Mouse

Audio
Line Out

Network

Projector or Display

Reset

Summary of Contents for SE240

Page 1: ...Installation and User s Guide SMART Hub SE240 ...

Page 2: ...soft Corporation in the U S and or other countries All other third party product and company names may be the trademarks of their respective owners Copyright Notice 2008 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written conse...

Page 3: ...e sure an electrical socket is near the SMART Hub SE240 and remains easily accessible during use WARNING To reduce the risk of fire or electric shock do not expose the SMART Hub SE240 to rain or moisture WARNING Do not open or disassemble the SMART Hub SE240 Opening the casing voids your warranty WARNING The external power supply when required needs to meet the Limited Power Source LPS requirement...

Page 4: ...ii Important Information ...

Page 5: ...g Networking and Conferencing Settings 29 Configuring Room Control Settings 35 Configuring Language and General System Settings 40 Using the SMART Hub SE240 45 Basic Tools 45 Starting a SMART Hub SE240 Session 49 Whiteboarding 50 Collaborating 59 Connecting to Computers and Video Sources 68 Using Your SMART Product with Computer and Video Source Inputs 71 Ending a SMART Hub SE240 Session 74 Mainta...

Page 6: ...iv Table of Contents Customer Support 87 Online Support 87 Training 87 Contacting SMART Technical Support 87 General Inquiries 87 Warranty 88 Registration 88 Index 89 ...

Page 7: ...RT products displays This chapter introduces you to the SMART Hub SE240 and presents its features SMART Hub SE240 Features this page SMART Hub SE240 Firmware Features page 2 Standard Accessories page 2 Power Supply page 2 Cables and Adapters page 3 SMART Hub SE240 Features The SMART Hub SE240 s compact size allows you to integrate it into your boardroom or classroom easily You can mount the SMART ...

Page 8: ...not included with the SMART Hub SE240 LinQ software for connecting to remote computers through a network digital ink features for computer and video source inputs Standard Accessories SMART Technologies provides the following accessories with the SMART Hub SE240 If you need to purchase replacements contact your authorized SMART reseller Power Supply SMART Technologies provides a 12V 5 0A power sup...

Page 9: ...e cable DVI male to VGA female adapter to connect the SMART Hub SE240 to a projector or display using a VGA cable If your SMART product has a serial connector rather than a USB connector your SE240S model will ship with a USB to serial adapter so that you can connect the SMART Hub SE240 to your SMART product NOTE You can purchase additional cables from your authorized SMART reseller ...

Page 10: ...4 About the SMART Hub SE240 ...

Page 11: ...s and is not for industrial use where heavy dust and pollutants can cause malfunctions or impaired operation The design is for pollution degree 1 P1 as per EN61558 1 which is defined as No pollution or only dry non conductive pollution Electrostatic Discharge The SMART Hub SE240 meets the requirements of EN61000 4 2 severity level 4 for direct and indirect ESD No malfunction or damage up to 15 kV ...

Page 12: ...b SE240 to computers an S video cable and five RCA cables to connect the SMART Hub SE240 to video sources two RCA cables to connect the SMART Hub SE240 to speakers Installing the SMART Hub SE240 Install the SMART Hub SE240 in three stages 1 Mount the SMART Hub SE240 2 Connect the SMART Hub SE240 3 Verify that the SMART Hub SE240 firmware is current Mounting the SMART Hub SE240 You can mount the SM...

Page 13: ...the brackets to the side of the SMART Hub SE240 for rack mounting Use the method that works best for your rack The following diagram shows a method in which you use two brackets and align the base of the mounting brackets with the back of the unit 2 Mount the SMART Hub SE240 to the rack NOTE Use screws appropriate for the rack To mount the SMART Hub SE240 on a 19 48 3 cm rack ...

Page 14: ...f the SMART Hub SE240 using the screws provided with the unit 3 Mount the SMART Hub SE240 to the wall NOTE Use screws and anchors appropriate for the wall on which you re mounting the SMART Hub SE240 To mount the SMART Hub SE240 on a wall IMPORTANT When mounting the SMART Hub SE240 on a wall ensure that the side of the unit with the fans is on top ...

Page 15: ...tach the mounting brackets to the sides of the SMART Hub SE240 using the screws provided with the unit 3 Mount the SMART Hub SE240 to the table or shelf top NOTE Use screws appropriate for the table or shelf top on which you re mounting the SMART Hub SE240 To mount the SMART Hub SE240 on a table or shelf top ...

Page 16: ... the unit 2 Attach the mounting brackets to the sides of the SMART Hub SE240 using the screws provided with the unit 3 Mount the SMART Hub SE240 under the shelf NOTE Use screws appropriate for the shelf under which you re mounting the SMART Hub SE240 To mount the SMART Hub SE240 under a shelf ...

Page 17: ...se cables to connect the SMART Hub SE240 to your projector or display SMART recommends using a DVI cable when possible for optimal performance You can connect multiple SMART products to a single SMART Hub SE240 All SMART products connected to the unit share a common display For more information contact SMART Technical Support To connect the SMART Hub SE240 L R 12V DC Reset Computer 2 1 Video In Co...

Page 18: ... Audio 2 1 Composite Video S video Audio In L R Audio In L R Audio Out USB Network RS 232 B A Video Out Computer 2 Cat 5 Cable L R 12V DC Reset Computer 2 1 Video In Computer 1 Computer Audio 2 1 Composite Video S video Audio In L R Audio In L R Audio Out USB Network RS 232 B A Video Out Computer 2 RCA Cables L R 12V DC Reset Computer 2 1 Video In Computer 1 Computer Audio 2 1 Composite Video S vi...

Page 19: ...he Welcome Center appears on the display You ve connected the SMART Hub SE240 Verifying that the SMART Hub SE240 Firmware is Current After installing the SMART Hub SE240 verify that its firmware is current For instructions see page 75 L R 12V DC Reset Computer 2 1 Video In Computer 1 Computer Audio 2 1 Composite Video S video Audio In L R Audio In L R Audio Out USB Network RS 232 B A Video Out Com...

Page 20: ...14 Installing the SMART Hub SE240 ...

Page 21: ...projected image provided the projected image fills the entire interactive screen However the projected touch point might be offset from the actual touch point in some situations Resolve this problem by orienting the SMART product Complete a 9 point orientation using the SMART Hub SE240 s firmware The orientation data saves to your SMART product s flash memory Therefore the orientation data remains...

Page 22: ...e first target 4 Repeat step 4 for each target The orientation data saves to the SMART product s flash memory You ve oriented your SMART product 1 Connect the computer with Notebook software to the SMART Hub SE240 see page 22 2 Open Notebook software s Welcome Center and press Orient OR Open Notebook software s Control Panel and press Orient Align the SMART Board OR Press both pen tray buttons sim...

Page 23: ...o configure each unit separately Instead configure one unit export the configuration setting to a USB storage device and then import the configuration settings to the other units NOTE The export process doesn t include orientation data on the USB storage device 1 Connect a USB storage device to the SMART Hub SE240 2 Press Menu The Welcome Center appears 3 Press Settings The Settings dialog box app...

Page 24: ...ppears 8 Select the SMART Hub SE240 system settings check box to export configuration settings and the E mail Contacts check box to export contacts 9 Press OK A dialog box appears 10 Press OK You ve exported the configuration settings from one SMART Hub SE240 unit to a USB storage device You can now import those configuration settings to other SMART Hub SE240 units ...

Page 25: ... in the box at the bottom of the menu and then press OK NOTE For information on the configuration settings password see page 20 5 Press Administration 6 Ensure the Enable USB storage device support check box is selected 7 Press Import Settings A dialog box appears 8 Select the SMART Hub SE240 system settings check box to import configuration settings and the E mail Contacts check box to import con...

Page 26: ...ion settings from a USB storage device to a SMART Hub SE240 unit Securing Configuration Settings You can assign a password to the configuration settings Users must enter this password to change the configuration settings 1 Press Menu The Welcome Center appears 2 Press Settings The Settings dialog box appears TIP If you forget the password contact SMART Technical Support To secure configuration set...

Page 27: ...re password to access system settings check box was previously selected press Set Password to open the Settings Administrator Password dialog box 5 Type the password in the Password and Confirm boxes 6 Press OK 7 Select the Enable limited access to settings without password check box to allow users to change the display settings see page 25 and language settings see page 41 but no other settings 8...

Page 28: ...ight click features of the SMART Hub SE240 firmware For more information see page 71 Connect the computer to the SMART Hub SE240 using the appropriate cables and connectors The following diagram shows the location of the connectors on the SMART Hub SE240 NOTE The SMART product and audio connections are optional 1 Press Menu The Welcome Center appears 2 Press Settings The Settings dialog box appear...

Page 29: ... the SMART Hub SE240 for the first computer OR Open the DVI 2 tab if you are configuring the SMART Hub SE240 for the second computer 6 If desired clear the Add a button for this input in the shortcut menu check box to remove the button for the computer input from the shortcut menu NOTE For information on the shortcut menu see page 46 7 In the Input device name box type a name for the computer 8 In...

Page 30: ...40 using the appropriate cables and connectors The following diagram shows the location of the connectors on the SMART Hub SE240 NOTE The audio connections are optional 1 Press Menu The Welcome Center appears 2 Press Settings The Settings dialog box appears 3 If a password is required to change the configuration settings type the password in the box at the bottom of the menu and then press OK NOTE...

Page 31: ...n for this input in the shortcut menu check box to remove the button for the video source input from the shortcut menu NOTE For information on the shortcut menu see page 46 7 In the Input device name box type a name for the video source 8 Press Apply All You ve configured the SMART Hub SE240 for the video source Configuring the Display Settings You can configure the SMART Hub SE240 s resolution as...

Page 32: ...gs password see page 20 4 Press Display Configuration NOTE The top portion of the Display Configuration tab shows information on the projector or display connected to the SMART Hub SE240 You can refresh this information by pressing Refresh 5 In the Resolution list select a resolution To configure the display settings TIP If the selected resolution is not supported by the projector or display press...

Page 33: ...ard preserves the computer or video source input s aspect ratio Full screen changes the computer or video source input to match your SMART product s aspect ratio Computer or Video Source Input SMART Product Output Letterboxing Pillar boxing Computer or Video Source Input SMART Product Output ...

Page 34: ...es out 8 In the Shut down projector after list select the number of minutes you want to pass before the projector shuts down or No Timeout to not shut down the projector NOTE If the SMART Hub SE240 is connected to a computer or video source the values in the Enter sleep mode after and Shut down projector after lists don t take effect until after the computer or video source times out 9 Press Apply...

Page 35: ...uration settings type the password in the box at the bottom of the menu and then press OK NOTE For information on the configuration settings password see page 20 4 Press Network and Conference 5 In the Device name network ID box type a name for the SMART Hub SE240 NOTE The SMART Hub SE240 uses this name in Bridgit software conferences as the participant s name and in LinQ software as the server na...

Page 36: ...ed by your network administrator in the following boxes IP address Subnet mask Default gateway DNS server 1 DNS server 2 8 Press Apply All You ve configured the basic networking settings of the SMART Hub SE240 1 Press Menu The Welcome Center appears 2 Press Settings The Settings dialog box appears 3 If a password is required to change the configuration settings type the password in the box at the ...

Page 37: ...ame of the SMTP server for example yourcompany com 9 Press Apply All You ve configured the SMTP settings of the SMART Hub SE240 1 Press Menu The Welcome Center appears 2 Press Settings The Settings dialog box appears 3 If a password is required to change the configuration settings type the password in the box at the bottom of the menu and then press OK NOTE For information on the configuration set...

Page 38: ...re text strings that act as passwords Get requests are only valid if their community strings match the value in the Read community string box and set requests are only valid if their community strings match the value in the Write community string box 8 In the Trap destination address box type the IP address to which the SMART Hub SE240 should send traps as supplied by your network administrator NO...

Page 39: ... press OK NOTE For information on the configuration settings password see page 20 4 Press Network and Conference 5 Press Conferencing 6 Select the Enable sharing with LinQ software check box to connect to LinQ software client computers 7 Select the Prompt before viewing a shared desktop using LinQ check box to prompt users before connecting to LinQ software client computers 8 Press Apply All You v...

Page 40: ...th Bridgit software check box to use Bridgit conferencing software To configure Bridgit conferencing software IMPORTANT To use the Bridgit conferencing software features in the SMART Hub SE240 you must do one of the following Purchase and install Bridgit server software Purchase a subscription for the Bridgit conferencing service Install a trial version of Bridgit software for 30 days and then pur...

Page 41: ...0 externally with a computer or room control system using a TELNET session established over a TCP IP network connection or through a serial RS 232 connection This allows you to select inputs control audio volume request information such as projector lamp usage or network settings and complete other tasks This section describes how to configure the SMART Hub SE240 for external control using a compu...

Page 42: ... password is required to change the configuration settings type the password in the box at the bottom of the menu and then press OK NOTE For information on the configuration settings password see page 20 4 Press Administration To connect the computer or room control system to the SMART Hub SE240 IMPORTANT The female RS 232 connector is for room control only To enable the SMART Hub SE240 s room con...

Page 43: ... commands Enabling and Using Room Control Settings through TELNET Instead of connecting the SMART Hub SE240 to room control through the serial interface you can connect through TELNET 1 Connect the SMART Hub SE240 and the computer or room control system to the same network For more information on connecting the SMART Hub SE240 to a network see page 29 2 Press Menu The Welcome Center appears 3 Pres...

Page 44: ...t number for TELNET NOTE 23 is the default port number for TELNET 9 Press Apply All You ve connected a computer or room control system to the SMART Hub SE240 through TELNET Command Summary The SMART Hub SE240 responds to the following types of commands power state input selection video and audio conferencing system information NOTES Press Enter after each command Commands aren t case sensitive ...

Page 45: ... SMART Hub SE240 power state Possible returned values when using the SMART Hub SE240 with a Unifi 45 projector startup on shutdown off Possible returned values when not using the SMART Hub SE240 with a Unifi 45 projector on standby Command Description set input dvi 1 Selects the first computer input set input dvi 2 Selects the second computer input set input composite Selects the composite video s...

Page 46: ... setting set contrast or Increases or decreases the contrast in increments set contrast 0 to 100 Sets the contrast to an absolute value from 0 minimum contrast to 100 maximum contrast get contrast Requests the projector s current contrast setting set volume or Increases or decreases the volume in increments set volume 0 to 100 Sets the volume to an absolute value from 0 off to 100 full volume get ...

Page 47: ...the box at the bottom of the menu and then press OK NOTE For information on the configuration settings password see page 20 4 Press System and Language 5 In the Language list select your preferred language 6 Press Apply All You ve set the SMART Hub SE240 s user interface language IMPORTANT The initial version of the SMART Hub SE240 firmware does not support these other languages A later version of...

Page 48: ...iguration settings password see page 20 4 Press System and Language 5 View the system information You ve viewed the system information 1 Press Menu The Welcome Center appears 2 Press Settings The Settings dialog box appears 3 If a password is required to change the configuration settings type the password in the box at the bottom of the menu and then press OK NOTE For information on the configurat...

Page 49: ...dministration 5 Clear the Enable RJ45 Ethernet port check box to disable networking settings 6 Clear the Enable USB storage device support check box to disable USB storage device settings 7 Press Apply All You ve disabled system hardware settings ...

Page 50: ...44 Configuring the SMART Hub SE240 ...

Page 51: ...sources Basic Tools this page Starting a SMART Hub SE240 Session page 49 Whiteboarding page 50 Collaborating page 59 Connecting to Computers and Video Sources page 68 Using Your SMART Product with Computer and Video Source Inputs page 71 Ending a SMART Hub SE240 Session page 74 Basic Tools Regardless of the SMART Hub SE240 features you use you ll find these tools useful Welcome Center shortcut men...

Page 52: ...ssing Menu in the toolbar Shortcut Menu The shortcut menu allows you to move between Whiteboard files Bridgit software conferences and computer and video source sessions without opening the Welcome Center NOTE A session only displays in the shortcut menu if you select its input s Add a button for this input in the shortcut menu check box see page 22 and page 24 To open the shortcut menu press to t...

Page 53: ...ositions on the display by pressing the appropriate buttons Whiteboard Toolbar Computer or Video Source Toolbar Move to the Left Middle Position Move to the Left Top Position Move to the Left Bottom Position Move to the Left Middle Position Move to the Bottom Left Position Move to the Right Middle Position Move to the Right Top Position Move to the Right Bottom Position Move to the Right Middle Po...

Page 54: ...MART Hub SE240 you can simulate a right click by pressing Right Click and then pressing the interactive screen with your finger Volume Adjustment and Mute If the SMART Hub SE240 is connected to speakers adjust and mute the volume by pressing Volume Adjust the volume by moving the slider to the right to increase volume or to the left to decrease the volume Mute the volume by pressing Volume NOTE Vo...

Page 55: ...art a new SMART Hub SE240 session To view the online Help Situation Procedure Your SMART product is off Turn on your SMART product as documented in its user s guide Your SMART product is on but the display is blank The SMART Hub SE240 has timed out and is in sleep mode For information on setting the number of minutes before the unit times out see page 25 Swipe your finger or a pen from the pen tra...

Page 56: ...d allows you to capture notes and drawings in digital ink on your SMART product Use Whiteboard for brainstorming note taking and other activities for which you want to use your SMART product s digital ink tools without connecting to a computer Getting Started To use Whiteboard create or open a Whiteboard file ...

Page 57: ...Using the SMART Hub SE240 51 1 Press Menu The Welcome Center appears 2 Press Whiteboard To create a Whiteboard file ...

Page 58: ...52 Using the SMART Hub SE240 3 Press Whiteboard OR Press New File A new file opens You ve created a new Whiteboard file ...

Page 59: ...vice that contains the Whiteboard file to the SMART Hub SE240 2 Press Menu The Welcome Center appears 3 Press Whiteboard 4 Press Open File The Open dialog box appears 5 In the Look in list select the USB storage device s drive letter To open a Whiteboard file ...

Page 60: ...le 7 Press Open The file opens You ve opened an existing Whiteboard file Using Whiteboard After creating or opening a Whiteboard file you can draw digital ink erase digital ink add a page to the file delete a page from the file minimize and restore the toolbar ...

Page 61: ...s pen tray OR Press Pen The pen toolbar appears 2 In the pen toolbar select the appropriate color and thickness options 3 Draw digital ink 1 Pick up the eraser from your SMART product s pen tray OR Press Eraser 2 Erase digital ink To draw digital ink To erase digital ink ...

Page 62: ...s NOTE If there s only one page in the file pressing Delete Page clears the page rather than deleting it Saving or E mailing a Whiteboard File You can save your Whiteboard file on a USB storage device or e mail it in one of the following formats Whiteboard file notebook JPEG archive zip PDF pdf To add a page to the Whiteboard file To delete a page from the Whiteboard file ...

Page 63: ...letter 4 Browse to the folder where you want to save the file NOTE Create a new folder for the file by pressing New Folder 5 In the File name box type a file name 6 In the Save as type list select a file type Whiteboard File notebook JPEG Archive zip Portable Document Format pdf NOTE If you select JPEG Archive zip the SMART Hub SE240 saves each page in the Whiteboard file as a JPEG image file insi...

Page 64: ...pe the recipient s e mail address NOTES Add a new recipient or edit the list of recipients by pressing the appropriate button in the upper right corner of the E mail dialog box If you re using SMART Keyboard to enter e mail addresses press Shift to view the key for the symbol To e mail a Whiteboard file Add a New Recipient Edit the List of Recipients ...

Page 65: ...through chat use your SMART product to write digital ink notes NOTE You must connect the SMART Hub SE240 to a network and configure it as documented on page 29 to use Bridgit conferencing software Getting Started To get started with Bridgit conferencing software create or join a conference IMPORTANT To use the Bridgit conferencing software features in the SMART Hub SE240 you must do one of the fol...

Page 66: ...nce NOTE You define the default name in this box in the SMART Hub SE240 settings see page 29 5 In the Password and Confirm boxes type a password for the conference if you want to assign a password to the conference To create a Bridgit software conference IMPORTANT If you do not assign a password to the conference any person with Bridgit conferencing software and access to the server can join the c...

Page 67: ... The Password Required dialog box appears if the server administrator has assigned a password for creating conferences Proceed to step 7 7 In the Creation Password box type the password for creating conferences and then press OK The Bridgit software conference screen appears You ve created a Bridgit software conference ...

Page 68: ...62 Using the SMART Hub SE240 1 Press Menu The Welcome Center appears 2 Press Collaborate 3 Press Join Conference The Conference Connection dialog box appears To join a Bridgit software conference ...

Page 69: ...to step 5 OR The Bridgit software conference screen appears Don t proceed to step 5 5 In the Password box type the password and then press OK The Bridgit software conference screen appears You ve joined an existing Bridgit software conference Using Bridgit Conferencing Software After creating or joining a Bridgit software conference you can share your display with other participants view other par...

Page 70: ...mation on Whiteboard files see page 50 For information on computer and video source sessions see page 68 and page 71 You ve shared your display with the other participants in the Bridgit software conference The other participants can view and contribute to the Whiteboard files and computer and video sessions you open Press Stop Sharing The blue border around your display disappears You ve stopped ...

Page 71: ...display or request remote control of the other participant s display Press Request Remote Control The Request for Remote Control dialog box appears on the other participant s display and the Bridgit dialog box appears on your display If the other participant presses Yes in the Request for Remote Control dialog box you can control the other participant s display from your display To view another pa...

Page 72: ...ant sends you a chat message and the Participant List dialog box isn t open a message appears below the Bridgit conferencing software toolbar Configuring the Bridgit Software Conference Settings If you re the owner or presenter of a Bridgit software conference you can configure whether other participants can draw digital ink notes when you re sharing your display share their displays chat request ...

Page 73: ...ther participants to chat 5 Select the Allow others to use remote control check box to allow other participants to request remote control when you re sharing your display 6 Press OK Leaving a Bridgit Software Conference You can leave a Bridgit software conference at any time If you re the owner of the conference the conference ends when you leave Bridgit conferencing software automatically disconn...

Page 74: ... computers and two video sources see page 22 and page 24 After connecting the SMART Hub SE240 to a computer or video source you can view the computer or video source s input on your SMART product s interactive screen NOTE You can connect a computer with Notebook software 9 7 SP1 or later to the SMART Hub SE240 and use the digital ink features of the software The SMART Hub SE240 doesn t support ear...

Page 75: ...uter input buttons NOTE The default label of the first DVI input button is Computer 1 and the default label of the second DVI input button is Computer 2 However you can change these labels For more information see page 22 The computer s input appears You ve connected to a local computer To connect to a local computer ...

Page 76: ...or client computers from the SMART Technologies website 2 Press Menu The Welcome Center appears 3 Press Computer Access 4 Press one of the buttons in the LinQ Connected Clients group box The computer s input appears You ve connected to a LinQ software client computer To connect to a LinQ software client computer ...

Page 77: ...e 24 The video source s input appears You ve connected to a video source Using Your SMART Product with Computer and Video Source Inputs When viewing computer or video source input you can draw digital ink notes on the display If you want to save your digital ink notes you can take a screen capture of the display 1 Pick up a pen from your SMART product s pen tray OR Press Pen The pen toolbar appear...

Page 78: ...es clear from the display Press Freeze The display freezes NOTE To unfreeze the display press Resume 1 Press Capture 2 Press Menu The Welcome Center appears To erase digital ink To clear the display To freeze the display IMPORTANT Pressing Freeze only freezes the image on the display It does not pause the computer or video input To take a screen capture ...

Page 79: ...Using the SMART Hub SE240 73 3 Press Whiteboard 4 Press Whiteboard A Whiteboard file opens The last page in the file contains a screen capture of the display ...

Page 80: ...nQ software client computers 1 Press Menu and then press End Session The End Session dialog box appears 2 Press Yes The Save Changes dialog box appears 3 Press Save to save the changes OR Press E mail to e mail the changes OR Press Discard to discard the changes The SMART Hub SE240 session ends closing open Whiteboard files and Bridgit software conferences and disconnecting LinQ software client co...

Page 81: ... downloading and installing any updates 1 Press Menu The Welcome Center appears 2 Press Settings The Settings dialog box appears 3 If a password is required to change the configuration settings type the password in the box at the bottom of the menu and then press OK 4 Press System Language The current version of the firmware appears in the System Information section of the tab 5 In your browser go...

Page 82: ...d then follow the on screen instructions 3 After the file finishes downloading open it The SMART Hub SE240 Update wizard appears 4 Click Next 5 Select the I accept the terms in the license agreement option and then click Next 6 Click Next 7 Click Install The wizard installs the SMART Hub SE240 updater in the default destination folder This may take several minutes 8 Click Finish The SMART Hub SE24...

Page 83: ...from the second USB B receptacle on the SMART Hub SE240 to your computer The Found New Hardware wizard appears 3 Select the No not this time option and then click Next 4 Select the Install the software automatically option and then click Next The Hardware Installation window appears To connect the SMART Hub SE240 to the computer Second USB B Receptacle ...

Page 84: ...T Hub SE240 x x x x Updater exe where x x x x is the current version of the firmware The SMART Hub SE240 Update wizard appears 2 Click Next 3 Press and hold down Reset on the SMART Hub SE240 until the indicator light turns solid yellow 4 If you haven t done so already connect a USB cable from the second USB B receptacle on the SMART Hub SE240 to your computer as documented on page 77 5 Click Next ...

Page 85: ...browser go to www smarttech com SE240firmware 3 Download the latest version s bootloader and application files to the following location on the USB storage device SMART 4 Disconnect the USB storage device from the computer and then connect it to one of the USB A receptacles on the SMART Hub SE240 5 Press Menu The Welcome Center appears 6 Press Settings The Settings dialog box appears 7 If a passwo...

Page 86: ... after updating the firmware may take several minutes You ve updated the SMART Hub SE240 firmware to the latest version Maintaining the SMART Hub SE240 Hardware The SMART Hub SE240 hardware requires little maintenance However clean its fans at least once per year using a vacuum cleaner or can of compressed air to ensure best performance NOTE If the SMART Hub SE240 s environment is unusually dusty ...

Page 87: ...E You can connect your SMART product to any of the USB A receptacles Resetting the SMART Hub SE240 On rare occasions the SMART Hub SE240 can stop responding or behave in unexpected ways You can reset the SMART Hub SE240 to end the current session and begin a new restored one Press and release Reset and then wait 30 seconds IMPORTANT Before resetting the SMART Hub SE240 ensure all cables are secure...

Page 88: ...e you use the USB to serial adapter provided with the SMART Hub SE240 If you re using a mouse and keyboard with the SMART Hub SE240 ensure they re properly connected and working If possible end the current session Otherwise press Reset on the back of the SMART Hub SE240 and then wait 30 seconds before starting a new session If the issue persists contact SMART Technical Support You re unable to con...

Page 89: ...ble select Analog If you re attempting to connect to a LinQ software client computer ensure you ve installed LinQ software on the computer and that you ve connected it to the same subnet at the SMART Hub SE240 You re unable to save Whiteboard files on your USB storage device Ensure there s enough space on the USB storage device to save your files Ensure the USB storage device is compatible with th...

Page 90: ...84 Troubleshooting the SMART Hub SE240 ...

Page 91: ...at has a WEEE symbol or accompanying WEEE guidelines If you need more information on the collection reuse and recycling of electrical and electronic equipment please contact your local WEEE recycling agency Alternatively contact your local reseller or SMART Technologies for information on the environmental performance of our products Restriction of Certain Hazardous Substances RoHS Directives SMAR...

Page 92: ...86 Regulatory Compliance ...

Page 93: ...y with your SMART product you may want to contact your local reseller first Your local reseller may be able to resolve the issue without delay All SMART products include online telephone fax and e mail support Online www smarttech com contactsupport Telephone 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada Monday to Friday 5 a m 6 p m Mountain Time Fax 1 403 806 1256 E mail support smarttech...

Page 94: ...Product warranty is governed by the terms and conditions of SMART s Limited Equipment Warranty that shipped with the SMART product at the time of purchase Registration To help us serve you register online at www smarttech com registration ...

Page 95: ...20 connections 11 13 22 25 68 71 77 79 82 contrast 40 cooling system 80 D desktops See displays DHCP 30 digital ink notes clearing 72 drawing 55 71 erasing 55 72 displays clearing 72 freezing 72 relinquishing remote control of 66 requesting remote control of 65 sharing 64 stop sharing 64 viewing another participant s 65 disposal 85 DNS servers 30 downloads 76 drills 5 drivers 77 78 dust 5 DVD play...

Page 96: ...nnecting to computers with 70 troubleshooting 83 M MAC addresses 40 41 maintenance 75 80 menus Settings 15 43 shortcut 46 Welcome Center 46 MIB files 32 Microsoft HyperTerminal 37 Minimize button 47 mounting 6 10 mouse devices 82 multiple units 17 20 mute 48 N network connections 12 29 32 43 Notebook software 16 17 57 68 notifications 32 O online Help 49 on screen keyboard See SMART Keyboard orien...

Page 97: ... 29 31 32 Spanish 40 speakers 12 48 83 startup 49 50 stereo mini connectors 22 storage temperature and humidity 5 subnet masks 30 subnets 83 SVGA 2 S video 39 S video cables 6 24 SXGA 2 Sympodium interactive pen displays 1 See also SMART product connections system maintenance 75 80 system settings 40 43 T table top mounting 9 9 Technical Support Contacting 87 TELNET 37 38 temperature 5 timeout 28 ...

Page 98: ...92 Index wizards driver installer 77 78 firmware updater 78 79 update installer 76 WXGA 2 X XGA 2 XWGA 2 Z zip files 56 ...

Page 99: ......

Page 100: ...SMART Technologies 1207 11 Avenue SW Suite 300 Calgary AB T3C 0M5 CANADA www smarttech com support wwww smarttech com contactsupport Support 1 403 228 5940 or Toll Free 1 866 518 6791 ...

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