SMART Board 6065 HD Installation And Maintenance Manual Download

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Chapter 7

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Chapter 7:

Troubleshooting

Troubleshooting the display

Resolving issues with power

Resolving issues with presence detection and Wake to Touch

Resolving issues with the front control panel

Resolving issues with video

Resolving issues with image quality

Resolving issues with audio

Resolving issues with touch and digital ink

Resolving issues with remote management

Referring to the SMART knowledge base for additional troubleshooting information

Contacting your reseller for additional support

Locating the display serial number

This chapter explains how to troubleshoot issues with the display.

Troubleshooting the display

The following information helps you resolve a variety of common issues with the display, including

issues with:

Power

Presence detection and Wake to Touch

Front control panel

Video

Image quality

Audio

Touch and digital ink

Summary of Contents for 6065 HD

Page 1: ...Was this document helpful smarttech com docfeedback 171204 SMART Board 6065 HD interactive display INSTALLATION AND MAINTENANCE GUIDE...

Page 2: ...ademark or trademark of Microsoft Corporation in the United States and or other countries Mac macOS and OS X are trademarks of Apple Inc registered in the U S and other countries All other third party...

Page 3: ...are properly bundled and marked to avoid a trip hazard l Do not insert objects inside the cabinet ventilation holes because they could touch dangerous voltage points and cause electric shock fire or p...

Page 4: ...al socket is near the display and remains easily accessible during use l The display should be used only with European TN and TT power distribution systems It is not suitable for older IT type power d...

Page 5: ...and on the user is encouraged to try to correct the interference by one of the following measures l Reorient or relocate the receiving antenna l Increase the separation between the equipment and rece...

Page 6: ...restrictions susmentionn es notamment i les dispositifs fonctionnant dans la bande 5 150 5 250 MHz sont r serv s uniquement pour une utilisation l int rieur afin de r duire les risques de brouillage p...

Page 7: ...onnecting power 21 Connecting cables for room computers guest laptops and other input sources 22 Connecting external speakers 23 Connecting room control systems 24 Connector reference 25 Chapter 4 Con...

Page 8: ...y menu 47 Changing settings in the on screen display menu 47 Picture menu options 48 Sound menu options 48 OSD menu options 49 Setup menu options 49 About menu options 50 Appendix B Remotely managing...

Page 9: ...s the SMART Board 6065 HD interactive display About this guide This guide explains how to install and maintain a SMART Board 6065 HD interactive display It includes the following information l How to...

Page 10: ...sit websites play and manipulate videos and so on by touching the display s surface You can use an array of gestures within applications including panning scaling rotating and zooming in and out The d...

Page 11: ...nformation Pictured 1 Screen Page 3 2 Pen with eraser 2 Page 4 3 Front control panel Page 4 4 Presence detection sensor Page 6 5 Connector panel Page 25 6 USB receptacle N A Not pictured 7 Speakers Pa...

Page 12: ...Do not place anything in the reflective tape channel because it will interfere with the cameras Pens with erasers The display comes with two pens with erasers attached The display s bottom frame inclu...

Page 13: ...sn t open press to increase the volume l If the on screen display menu is open press to increase the value of the currently selected option 6 Move Up Press to move to the previous option in the curren...

Page 14: ...r l If Wake to Touch is enabled touch the screen Flashing amber No USB connection from the connected computer l Verify the connections to the computer l Switch to the computer s input See Connecting c...

Page 15: ...Stand l SBA 100 projection audio system l SMART Audio 400 classroom amplification system l USB extenders SMART wall mount and wall stand Use the SMART wall mount model WM SBID 501 to mount the displa...

Page 16: ...m amplification system The SMART Audio 400 classroom amplification system provides high quality audio amplification The system comes with a teacher microphone and optional student microphone Multiple...

Page 17: ...rttech com kb 171204 More information In addition to this guide SMART provides the following documents for the display Document Link Specifications smarttech com kb 171205 Installation instructions sm...

Page 18: ......

Page 19: ...splays 19 Installing the display on a stand 20 Using SMART mobile stands 20 Using a third party stand 20 SMART recommends that only trained installers install the display This chapter is for installer...

Page 20: ...ont Look for FRONT on the packaging to help orient the box during transportation Using transportation aides You can use the following aides to transport the display l Cart l Furniture dolly l Mechanic...

Page 21: ...o shatter even when it s not in use If the display s glass is cracked or chipped have it professionally inspected and repaired at a SMART authorized repair center If the display s glass shatters caref...

Page 22: ...e no tripping hazards l The display is not installed where it could be hit by a door or gate l There are no nearby shelving units desks or other furniture that has doors or drawers that could hit the...

Page 23: ...s windows or strong overhead lighting Risks of light Interference include o Reduced visibility Light sources can cause glare on the display s screen reducing its visibility o Touch system interference...

Page 24: ...play in a recessed area there is at least 4 10 cm of space between the display and the recessed walls to enable ventilation and cooling Choosing a height Consider the general height of the user commun...

Page 25: ...nt the display on a wall If the wall can t support the display s weight you can use additional hardware to transfer some of the weight to the floor SMART offers two wall mounts for SMART Board interac...

Page 26: ...ddition consider the following l Mount the display vertically 90 relative to the floor plus or minus 5 for tolerance and in landscape orientation SMART doesn t support mounting the display at other an...

Page 27: ...s less than 7 mm l Because the receptacles might not be easily accessible after you mount the display consider connecting cables for power computers and other input sources while the display is still...

Page 28: ...y on a wall you can install it on a stand Using SMART mobile stands SMART mobile stands are designed for SMART interactive displays They are height adjustable Some models include integrated speakers a...

Page 29: ...t but before you turn it on for the first time You can also connect cables for room computers guest laptops or other input sources as well as for speakers and room control systems By installing cables...

Page 30: ...r 4 Configuring connected computers on page 27 Using recommend cables SMART recommends the following varieties of cable Cable type Maximum length Recommendations HDMI 23 7 m 1 Use only certified HDMI...

Page 31: ...udio Viewing a connected computer or other device s input To view a connected computer or other device s input users press the Input Select button on the front control panel until HDMI1 HDMI2 or Displ...

Page 32: ...quire you to integrate the display with a room control system Refer to the display s documentation to see if it works with an external room control system You can use the display s RS 232 connector to...

Page 33: ...ntrol system See page 51 2 Stereo 3 5 mm External speakers See page 22 3 USB Type B DisplayPort input touch See page 22 4 DisplayPort in DisplayPort input video and audio See page 22 5 USB Type B HDMI...

Page 34: ......

Page 35: ...llowing software Software Description SMART Notebook collaborative learning software Enables users to create notebook files that include graphics text tables lines shapes animations and more SMART Pro...

Page 36: ...g Suite Setting resolutions and refresh rates The following table presents the recommend resolutions and refresh rates for the display s input sources Model HDMI 1 HDMI 2 DisplayPort SBID 6065 HD 1920...

Page 37: ...reen orient the display NOTE You can use your finger or a pen to orient the display To orient the display when connected to a computer 1 Open SMART Settings Operating system Procedure Windows 10 a Sel...

Page 38: ...inaccurate touch calibrate the display see Calibrating the display below Calibrating the display Digital cameras in the corners of the display track the position of the pens eraser and your finger on...

Page 39: ...Press the SMART Board icon on the Mac menu bar b Press SMART Settings SMART Settings appears 2 Press SMART Hardware Settings 3 If more than one SMART product is connected to your computer select the...

Page 40: ...active surface 8 Use a pen to draw a spiral horizontally across the grid As you draw the ink is blue As you complete each square the square becomes green When all the squares are green a progress bar...

Page 41: ...orting the display 38 With proper maintenance the display will provide years of use Checking the display installation Inspect the display installation frequently to ensure that it remains securely ins...

Page 42: ...touch interactivity To clean the screen 1 Turn off any connected computers 2 Turn off the display see Turning the display off and back on on page 37 3 Wipe the screen with a lint free non abrasive cl...

Page 43: ...detection sensor on its bottom frame see Presence detection sensor on page 6 Inspect the sensor regularly for dust and gently wipe it using a clean lint free cloth if buildup has occurred CAUTION Do...

Page 44: ...f the display is still under warranty Replacing the pens To prevent damage to the display s anti glare coating replace a pen if its nib or eraser pad become worn You can purchase replacement pens from...

Page 45: ...on NOTE Wait at least 30 seconds before turning the display back on To turn the display back on Flick the switch beside the AC power inlet to the ON I position Resetting the display You can reset the...

Page 46: ...w any documentation included with the third party mounting hardware To remove the display 1 Turn off any connected computers 2 Turn off the display see Turning the display off and back on on the previ...

Page 47: ...digital ink 44 Resolving issues with remote management 44 Referring to the SMART knowledge base for additional troubleshooting information 45 Contacting your reseller for additional support 45 Locatin...

Page 48: ...rns on its power light is lit but nothing shows on the screen l See Resolving issues with video on the facing page l Restart the display See Turning the display off and backon on page 37 The display d...

Page 49: ...g information on page 45 Resolving issues with the front control panel Issue Solutions The front controlpanels don t respond when you press them Re enable the front controlpanelby pressing the Standby...

Page 50: ...th image quality Issue Solutions You re experiencing the following or similar issues with image quality l There are lines or snow on the screen l The image if flickering or flashing l Set the connecte...

Page 51: ...l The sound is distorted or muffled l If you re using externalspeakers make sure the speakers are turned on l Make sure the cables connecting the display to the computer are securely fastened l Adjus...

Page 52: ...io devices or move the display to another location in the room l Use SMART Diagnostics to confirm if one or more of the display s cameras has failed See Using the View menu l Update the firmware NOTE...

Page 53: ...tacting your reseller for additional support If an issue you re experiencing with the display persists or isn t covered in this guide or the knowledge base contact your authorized SMART reseller smart...

Page 54: ......

Page 55: ...isplay menu To change settings in the on screen display menu 1 Press the Menu button on the front control panel The on screen display menu appears 2 Press the Move Up and Move Down buttons to highligh...

Page 56: ...Picture Mode Color temperature Normal Warm User Cool Sets the color temperature Select User to customize the amount of red green and blue in the image Select one of the other values to set the amount...

Page 57: ...ff Enables or disables the ability to wake the display by touching the screen N A Proximity On Off Enables or disables presence detection N A Re enable Time 1Min 10Min Sets a period of time between wh...

Page 58: ...options Option Values Function Notes ModelNumber N A Shows the display s modelnumber N A SerialNumber N A Shows the display s serialnumber N A Scaler firmware version N A Shows the display s scaler f...

Page 59: ...55 Video 56 Audio 57 System information 58 Resolving issues with remote management 60 You can connect a computer to the room control input on the display to remotely select video inputs turn the disp...

Page 60: ...n on the display 2 Turn on the computer and then start the serial communications program or terminal emulation program 3 Activate local echo 4 Configure the serial interface settings using the followi...

Page 61: ...display CORRECT get contrast contrast 55 If you type a command that the room control system doesn t recognize you will receive an invalid command response In the example below the user included an ext...

Page 62: ...ssign a value to a setting Use the set command This example sets the contrast level to 65 set contrast 65 contrast 65 To increase or decrease the value of a setting Use the set command to increase or...

Page 63: ...powerstate Value on off standby Yes Use the following commands to assign power state settings Command Possible values Response Standby mode set powerstate Value on off standby powerstate Value Yes So...

Page 64: ...le values Standby mode get displaymode displaymode Value standard user dynamic No get contrast contrast Value 0 100 No get brightness brightness Value 0 100 No get sharpness sharpness Value 0 100 No g...

Page 65: ...lvalue 0 100 red Value No set green Value Incrementalvalue Incrementalvalue 0 100 green Value No set blue Value Incrementalvalue Incrementalvalue 0 100 blue Value No Audio Use the following commands t...

Page 66: ...eroff Value 15 240 No get fwverscr fwverscr Value Scalar version firmware number Yes get fwvertouch fwvertouch Value Touch controller firmware version number Yes get serialtouch serialtouch Value Touc...

Page 67: ...ch Value on off No Use the following commands to assign system information settings Command Possible values Response Standby mode set autopoweroff Value Incrementalvalue Incrementalvalue 15 240 autopo...

Page 68: ...e management and explains how to resolve them Issue Solutions You re experiencing generalissues with remote management l Make sure allthe cable connections are secure l Be aware that some commands wor...

Page 69: ...environmentally friendly manner Waste Electrical and Electronic Equipment WEEE Electrical and electronic equipment contain substances that can be harmful to the environment and to human health The cro...

Page 70: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 171204...

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