IndustrialPro™ and MobilityPro™ Gateway
User's Guide
Copyright © 2010 Sixnet LLC. All rights reserved.
62
1.11
– November 2, 2011
Possible cause #2
Your computer (from which you are initiating the connection) or network has a firewall blocking outgoing connections.
Troubleshooting
Confirm with your IT technician that no firewall is blocking outgoing connections.
Possible cause #3
You did not perform the appropriate port-forwarding rules on the modem.
Troubleshooting
The modem must be configured to forward incoming traffic to the device, otherwise your connection attempts will
never reach the device. Refer to
IP Networking Features
for further details.
12.3.3
(SERIAL) You cannot communicate with a device behind the modem
First, make sure the modem is configured to enable outside communication with the attached device. Refer to the
“Serial IP” section of the main guide for details. The troubleshooting steps below assume the modem is configured
properly.
Possible cause #1
The modem and the device are using different serial port settings.
Troubleshooting
Using BlueVue Device Manager, navigate to
CONF (Modem Configuration) > Serial Port
, and
change the serial port
settings
to the same values as those of the serial device. If the CTS and RTS pins are partially (or both) disabled, set the
modem to use no flow control (“none”).
Possible cause #2
The cable wiring is incorrect.
Troubleshooting
Refer to Section 11.6 for details on the required cable type.
Summary of Contents for IndustrialPro
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