IndustrialPro™ and MobilityPro™ Gateway
User's Guide
Copyright © 2010 Sixnet LLC. All rights reserved.
55
1.11
– November 2, 2011
12.1.3
(SERIAL) The BlueVue Device Manager message box displays “COMx is already in use”
Possible cause
Another software application is already using the COM port.
Troubleshooting
Close all applications that could be using the serial port, including other instances of BlueVue Device Manager, then try
again.
12.1.4
(SERIAL) The BlueVue Device Manager message box displays “Detecting modem on
COMx” indefinitely, or displays a warning about an unsupported modem
Examine the DTR LED. If it is off, then the computer and the modem are not communicating.
Possible cause
The wrong type of cable is being used.
Troubleshooting
Use a straight-through RS232 standard DB9 cable. If using a custom-made cable, confirm that it follows the instructions
in Section 11.6. If the
correct cable
is being used, then the
DTR LED
on the modem will
turn on
when BlueVue Device
Manager attempts to access it.
Possible cause
BlueVue Device Manager is trying to connect to the wrong COM port.
Troubleshooting
Confirm that the
correct COM port
is selected in BlueVue Device Manager. It will attempt to use COM1 by default, but
computers with built-in dial-up modems might have COM1 assigned to the built-in modem instead. To set the COM port
BlueVue Device Manager should use, click on
Tools > Settings > Connection
and browse through the available COM
ports. If the
DTR LED turns on
, then you will have found the right COM port.
Summary of Contents for IndustrialPro
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