IndustrialPro™ and MobilityPro™ Gateway
User's Guide
Copyright © 2010 Sixnet LLC. All rights reserved.
56
1.11
– November 2, 2011
12.1.5
(SERIAL) The BlueVue Device Manager message box displays “Detecting modem on
COMx” and then “Modem is not responding”
Possible cause
BlueVue Device Manager and the modem are using different serial port settings.
Troubleshooting
Installing BlueVue Device Manager 1.7.1 or later will allow communication with a modem regardless of its serial settings.
12.1.6
The BlueVue message box displays “[Modem]…is not responding to expected commands.
Contact BlueTree Support.”
Possible cause
BlueVue Device Manager has detected a potential hardware issue.
Troubleshooting
Contact BlueTree support at
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