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Before carrying out any of the following operations, ensure that the fire is OFF and completely
cold.
Debris that may form on the fire bed should be periodically removed by a competent person.
Large deposits could indicate deterioration of the flue. This should be repaired by a competent
person, and the fire serviced before further use.
FIRE FRONT/FRET - Any dust accumulating in the fire front may be removed using a vacuum
cleaner or dry cloth. Heavy stains may be removed by using a damp cloth and mild household
detergent.
Brass parts of the fire front may be cleaned using a suitable brass cleaner.
Replace the front centrally against the fire after cleaning.
PAINTED AREAS - These can be cleaned using a dry cloth.
GLASS - Remove the Glass panel as per the installation instruction and clean glass with a glass
cleaner and a lint free cloth or Microsoft cloth, if white haze or carbon discolouration is still
apparent the a metal polish such as Hotspot or Peek can be used to remove these stubborn
particles.
IMPORTANT INFORMATION ABOUT WARRANTY SERVICE FOR THE
END USER
WARRANTY REGISTRATION IS REQUIRED WITHIN 28 DAYS FROM DATE OF PURCHASE
It is in your interest to register your appliance with Sirocco as soon as possible
BEFORE CONTACTING SIROCCO FOR SERVICE PLEASE READ THE FOLLOWING;
Sirocco is committed to customer care and service. To ensure we provide the best service we can we have a
policy to charge for all none warranty home visits so that all customers with a genuine manufactures fault can be
dealt with swiftly, if your appliance has recently been installed and you are experiencing any of the following;
Fumes are spilling from the flue/fire
The pilot light cuts out after a few minutes
The fire controls are getting too hot
Excessive sooting is forming on the fuel bed
Poor flame picture
Remote controls are not working
These symptoms tend to be chimney/flue or installations related and as such mostly are not covered by your
warranty and are mostly dealt with in the installation instructions,
DO NOT USE YOUR APPLIANCE
and in the first
instance contact your installer to investigate these further, to establish their cause before contacting Sirocco.
GENERAL CLEANING
SECTION 19: WARRANTY
