39
20.
Validation of your installation will be required prior to warranty service/repair; there will be a fee for this.
No other validation will be accepted by Sirocco.
21.
The guarantee shall not cover: (a) surface crazing of fibre components e.g. matrix, coals liners etc.; (b) batteries; (c)
cosmetic blemishes to polished metal and painted surfaces.
22.
Some components are categorised as “user serviceable parts” and will not be carried out as a service visit, these
include ceramic components, decorative trims and fronts, batteries, some electrical and electronic components etc.
23.
Repairs carried out under the guarantee do not extend the guarantee period. Any parts removed during guarantee
repairs become the property of the company.
24.
The guarantee is in addition to, and does not affect, your statutory and other legal rights.
In Addition to the above the following terms and conditions apply to extended 5 year warranty;
25
Extended 5 year parts warranty has to be issued by an appointed Sirocco Premier stockiest, no other stockists are
authorised to issue these warranties
26
The warranty approval number issued by the stockist must be entered at the time of registration (this can be
completed on our website)
27
The extended warranty gives an addition 4 years parts only warranty commencing from the 1
st
anniversary of the
date on purchase, this is limited to the repair or replacement of parts found to be defective in material or
workmanship only after confirmation of the defect by a Sirocco engineer or an appointed Sirocco engineer,
provided that such parts have been subject to normal conditions of use
28
Any installation, labour, transportation or any other related or expenses arising from defective parts, repair or
otherwise of the same are not covered by this warranty, nor shall Sirocco assume responsibility for any incidental
indirect or consequential damages, except as provided by law.
29
It is essential that your Sirocco appliance is serviced, by a suitably qualified Gas Safe engineer or a Sirocco
authorised appointed engineer to carry this out at least every twelve months, as part of your 5 year
warranty in addition the flame failure devise or ODS and ceramics on some models will need to be
replaced in the 3rd year service as part of the conditions of your 5 year warranty, these items are
purchased from the Sirocco internet website “Spares shop” and are shown as 3
rd
year service packs, the
invoice for these items must be provided at the time of making the claim.
30
The service log found in the installation instructions must be completed by the service engineer at the
time of the service and an appropriate invoice issued for this and supplied to Sirocco on any claim being
made under the warranty
31
The following are not covered by this extended warranty: paint work in the fire chamber, fire fronts, and
decorative trims, ceramic components, glass and batteries, electronic or electric/mechanical components
such as remote controls.
Issue; 22/04/14
