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5: Troubleshooting
SGI Electronic Support
SGI Electronic Support provides system support and problem-solving services that
function automatically, which helps resolve problems before they can affect system
availability or develop into actual failures. SGI Electronic Support integrates several
services so they work together to monitor your system, notify you if a problem exists,
and search for solutions to the problem.
Figure 5-1 shows the sequence of events that occurs if you use all of the SGI Electronic
Support capabilities.
Figure 5-1
Full Support Sequence
1
6
5
4
3
2
Customer's system
Page or e-mail
alert
Supportfolio Online
View the case
solutions
SGI global
customer support
center
Implement
solution
SGI customer and
SGI support engineer
SGI Knowledgebase
Summary of Contents for Origin 300
Page 1: ...SGI Origin 300 System with NUMAlink Module User s Guide 007 4498 002 ...
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Page 39: ...Base System Components 007 4498 002 13 Figure 1 10 L2 Controller ...
Page 49: ...Optional System Components 007 4498 002 23 Figure 1 17 SGI TP9400 Storage System ...
Page 54: ...28 007 4498 002 1 Introduction Figure 1 18 Tape Drive Libraries L20 L40 L80 L180 L700 ...
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