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Chapter 6: Troubleshooting
If the drive doesn’t pass the test, follow the instructions in “Ordering Replacement Parts”
on page 135 to order a replacement part. Then contact your service provider for further
instructions.
Floppy Drive
Before you run a confidence test on a floppy drive, make sure it is correctly installed in
your system. “Installing Internal Drives” in Chapter 4 tells you how to install a floppy
drive. If you suspect that there is a problem with the floppy drive, first remove it and then
reinstall it. If you still have problems, run the floppy drive confidence test.
To run a floppy drive confidence tests, follow these steps:
1.
From the System toolchest, choose “Run Confidence Tests.” You see the Confidence
Tests form, shown in Figure 6-4.
2. Select the Floppy icon and click Open or double-click the icon.
3. Select the icon for your floppy drive and click Open or double-click the icon.
4. Select the density of the floppy you are using.
Caution:
When you test the floppy drive, use a floppy disk that is blank or doesn’t have
information you need to keep. The floppy drive destroys any information on the floppy
disk in the process of testing the hardware.
5. Insert the floppy into the floppy drive and click Test.
When the test is complete, you see the floppy drive test completion notifier.
6. Click Continue to dismiss the notifier.
If the drive doesn’t pass the test, follow the instructions in “Ordering Replacement Parts”
on page 135 to order a replacement part. Then contact your service provider for further
instructions.
Keyboard
The keyboard confidence test is useful if the keyboard is not responding to input. Before
you run the confidence test on the keyboard, make sure that the cable that connects the
keyboard to the system is firmly connected. Once you’re sure the connection is good, use
the confidence test to make sure that the keyboard it is working correctly.
