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Chapter 6

Troubleshooting

This chapter tells you how to troubleshoot your hardware. Specifically, it covers:

•

troubleshooting to see if you have a faulty part

•

ordering a new part

•

removing the faulty part

•

installing the new part

Overview

There are four ways to diagnose hardware problems:

•

Power-on tests

—

tests your major hardware parts as the system boots up. If a part is

faulty, the system notifies you with the LED and error messages.

•

Diagnostic tests —more comprehensive tests of your system’s hardware. The
system informs you if it finds a faulty part.

•

Confidence tests

—use

d if you think you have a problem with your keyboard,

mouse, or monitor, or with a peripheral. The confidence tests verify which parts are
working correctly.

Summary of Contents for IRIS Indigo

Page 1: ...IRIS Indigo Workstation Owner s Guide Document Number 007 9065 050 ...

Page 2: ...i of the Rights in Technical Data and Computer Software clause at DFARS 52 227 7013 and or in similar or successor clauses in the FAR or in the DOD or NASA FAR Supplement Unpublished rights reserved under the Copyright Laws of the United States Contractor manufacturer is Silicon Graphics Inc 2011 N Shoreline Blvd Mountain View CA 94043 1389 Silicon Graphics the Silicon Graphics logo IRIS Indigo an...

Page 3: ...etting Started 11 Selecting a Site 12 Unpacking and Setting Up the IRIS Indigo Workstation 12 About the CD Software Media 15 Putting the Pieces Together 16 Turning On the IRIS Indigo Workstation 25 Logging In to the Workstation 27 Creating Your Login Account and Network Connection 28 Using the Indigo Magic User Environment 30 Mouse Techniques and Shortcuts 30 System Tour 31 The Desktop and the Ico...

Page 4: ...g the CPU Board and Covers 51 Checking New Memory 54 Removing Memory 55 Shutting Down the System 56 Removing the Covers and CPU Board 56 Removing the Memory SIMMs 58 Removing the Memory SIMMs from an IRIS Indigo R3000 Workstation 59 Removing the Memory SIMMs from an IRIS Indigo R4000 Family Workstation 61 Replacing the CPU Board and Covers 62 4 Installing Peripherals 67 Installing Internal Drives ...

Page 5: ...evice 83 Configuring the Device 85 Other Serial Cables 85 Printer Modem Dumb Terminal Serial Cable 86 Modem Cable 87 Serial Devices Using a Silicon Graphics Adapter Cable 88 Serial Devices Using a PC Adapter Cable 89 5 Installing and Removing Software 93 Installing a New Version of the Operating System Software 93 Installing Optional Software 97 Choosing Subsystems to Install or Remove 102 Trouble...

Page 6: ...th No Error Message 114 A Solid Amber LED with an Error Message 115 Green LED But the Keyboard Doesn t Work 116 Green LED But the Mouse Doesn t Work 116 Interactive Diagnostic Environment IDE Tests 118 Confidence Tests 121 Audio 122 Dial and Button Tablet Genlock and Spaceball 123 CD ROM Drive 123 Floppy Drive 124 Keyboard 124 Monitor 125 Mouse 126 Quarter Inch Tape and Digital Audio Tape Drives 1...

Page 7: ...or CPU Module 141 Shutting Down the System 142 Removing the Covers and CPU Board 142 Replacing the CPU Module 145 Replacing the CPU Board and Covers 148 Replacing the Power Supply 151 Shutting Down the System 151 Removing the Covers and Power Supply 152 Installing the Power Supply 155 Checking and Removing Memory 156 Replacing SCSI Devices 156 Disconnecting the Device 157 Installing the New Device...

Page 8: ...tation 169 Facilities Selection 169 Adjusting Your Chair Work Surface and IRIS Indigo 170 Workstation Usage 171 Manufacturer s Regulatory Declarations 171 Electromagnetic Emissions for IRIS Indigo R3000 and IRIS Indigo R4400 175 Electromagnetic Emissions for IRIS Indigo R3000 Elan and IRIS Indigo R4000 176 Radio and Television Interference 176 Product Safety 178 Ergonomics 178 Electrostatic Discha...

Page 9: ...Drives in the Top or Middle Slot 18 Figure 2 8 Replacing the Front Cover of the IRIS Indigo Workstation 19 Figure 2 9 Connecting the Monitor Video Cable to the IRIS Indigo Chassis 20 Figure 2 10 Connecting the Monitor to the Workstation with the Monitor Power Cable 21 Figure 2 11 Connecting the Keyboard to the IRIS Indigo Chassis 22 Figure 2 12 Connecting the Ethernet Cable 23 Figure 2 13 Connecti...

Page 10: ...g the Front Metal Panel 43 Figure 3 4 Removing the CPU Board From the Indigo Chassis 44 Figure 3 5 Locating the SIMM Sockets 45 Figure 3 6 Orienting Yourself to the IRIS Indigo R3000 SIMM 47 Figure 3 7 Pressing the SIMM Into the Socket 48 Figure 3 8 Orienting Yourself to the CPU Board 49 Figure 3 9 Orienting Yourself to the IRIS Indigo R4000 family SIMM 50 Figure 3 10 Tilting the SIMM Up to a Vert...

Page 11: ...Into the Slot 71 Figure 4 6 Replacing the Front Cover of the IRIS Indigo Workstation 71 Figure 4 7 The Toolchests 72 Figure 4 8 SCSI Connector on the Back of the Indigo Chassis 77 Figure 4 9 SCSI Cable and Terminator on the Back of the SCSI Drive 78 Figure 4 10 Daisy chaining an External SCSI Device to Another External SCSI Device 79 Figure 4 11 Power Cable and Power Switch on the Back of the SCSI...

Page 12: ...g the CPU Board From the Indigo Chassis 144 Figure 6 24 Removing the CPU Module 146 Figure 6 25 Installing the CPU Module 147 Figure 6 26 Installing the CPU Board 148 Figure 6 27 Tilting the Metal Panel Up to the Chassis 149 Figure 6 28 Replacing the Front Plastic Cover 150 Figure 6 29 The Toolchests 151 Figure 6 30 Removing the Plastic Cover of the Indigo Chassis 152 Figure 6 31 Locating the Powe...

Page 13: ...Assignments 181 Figure A 2 Serial Port Pinout Assignments 182 Figure A 3 Parallel Port Pinout Assignments 182 Figure A 4 Ethernet AUI Port Pinout Assignments 184 Figure A 5 Keyboard Port Pinout Assignments 185 Figure A 6 SCSI Port Pinout Assignments 186 ...

Page 14: ......

Page 15: ...ter Cable 89 Table 6 1 Troubleshooting Symptoms and Probable Causes 112 Table 7 1 ANSI HFS 100 1988 Guidelines for VDT Workplace Adjustment 167 Table 7 2 Workstation Adjustments Preferred by CAD Users 169 Table A 1 4D Compatible Pin Assignments RS 232 181 Table A 2 Macintosh SE Compatible Pin Assignments RS 422 182 Table A 3 Parallel Port 25 pin DSUB Connector 182 Table A 4 Ethernet AUI Port Thick...

Page 16: ......

Page 17: ...apter explains where to find the information you need to set up and use your IRIS Indigo workstation It explains when to use this manual and when to use the online documentation and help Introduction Chapter 1 ...

Page 18: ......

Page 19: ...ion Refer to this guide to set up the system install hardware options or find a solution when you suspect there is a hardware problem Basic information on installing software is also included For a complete reference on installing software refer to the IRIS Software Installation Guide The system and all the procedures in this guide are designed so that you may maintain and repair the system withou...

Page 20: ...RIXTM 5 2 Release Notes on the compact disc online System Tour IRIS InSightTM online documentation and help Figure 1 1 Sources of Information for the Indigo Workstation The following sections contain information on options that can help you get your workstation up and running and help you become productive as soon as possible Hardcopy Documentation CDs InSight System Tour Desktop Help Online Softw...

Page 21: ...ng and removing software is contained in the IndigoWorkstation Owner s Guide The IRIS Software Installation Guide is a complete reference guide Conventions This documentation uses these conventions References to other documents are in italics References to other chapters and sections within this guide are in quotation marks Names of buttons are in italics Names of menu choices are in quotation mar...

Page 22: ...dministration Guide Explains how to manage your system create login accounts set up network connections do backups and so on IRIS Utilities Guide Describes how to use the Desktop tools such as the basic text editor jot ImageVision Tools User s Guide Describes how to use the ImageVision tools to scan lay out and edit images Media Tools User s Guide Describes how to use the media tools such as Captu...

Page 23: ...in the U S or Canada call SGI Express at 1 800 800 SGI1 7441 extension 4650 Outside these areas contact your local sales office or distributor To see what other printed manuals are available to purchase open the Document Catalog in IRIS InSight System Tour The online System Tour introduces you to the features and functionality of the Silicon Graphics Indigo Magic User Environment This environment ...

Page 24: ...ves serial devices and audio peripherals You ll also learn which modems printers and other cables you can use with your IRIS Indigo workstation To install Silicon Graphics software go to Chapter 5 Installing and Removing Software If you have a problem while powering on or using your IRIS Indigo go to Chapter 6 Troubleshooting For information on safety maintenance and some tips on making your work ...

Page 25: ... explains how to connect the parts of your IRIS Indigo workstation turn the system on log in and set yourself up on a network It also explains how to use the Indigo Magic User Environment Getting Started Chapter 2 ...

Page 26: ......

Page 27: ... login account setting up your network software shutting down and turning off your system locking your workstation If you ve already set up your IRIS Indigo workstation and want to learn how to use the IRIX system software go to Using the Indigo Magic User Environment on page 30 If you want to mechanically secure your workstation follow the instructions in Locking Your IRIS Indigo Workstation on p...

Page 28: ...y overheat It is important not to block the front side or rear vents Do not drape anything such as a jacket or blanket over IRIS Indigo Unpacking and Setting Up the IRIS Indigo Workstation Your IRIS Indigo workstation came to you with the pieces shown in Figure 2 3 If you ordered extra memory or internal drives they will be in separate boxes Follow these steps to unpack your system 1 Unpack the wo...

Page 29: ...les of the sling and pull the chassis straight out of the shipping container as shown in Figure 2 1 Be sure to use your knees to lift and keep your back straight Figure 2 1 Lifting the IRIS Indigo Chassis Out of the Box Set the chassis down near the site you selected then tip the chassis upright as shown in Figure 2 2 Figure 2 2 Tipping the IRIS Indigo Chassis Upright Lift the keyboard out of the ...

Page 30: ...one help you lift it out of the box Make sure you have all the parts shown in Figure 2 3 Figure 2 3 The IRIS Indigo Parts IRIS Indigo Monitor Power Cable Keyboard Cable Mouse Keyboard Monitor Power Cable Monitor Video Cable Software Installation Guide IRIS Indigo Owner s Guide SiliconGraphics Lockbar System Disk ...

Page 31: ... and a copy of the operating system and software installation tools that are already on your system disk You don t need the compact discs to set up and use your system Store them in a safe and convenient place so you can find them if you need to install new software or if the system fails For more information on installing software refer to Chapter 5 Installing and Removing Software ...

Page 32: ...nected all the cables and installed the drives you must plug the workstation in and turn it on Place the monitor and the IRIS Indigo chassis near the site you selected Then follow these steps 1 Remove the front plastic cover of the chassis Face the front of the chassis Two tabs on top of the front cover hold it in place Press down on the tabs and pull the cover away as shown in Figure 2 4 Figure 2...

Page 33: ...nd is on the bottom of the drive as shown in Figure 2 5 Figure 2 5 Orientation of the Drive Slide the drive into the slot making sure that the guides underneath the drive line up with the guides in the chassis as shown in Figure 2 6 The green lever underneath the drive moves to the right as you do this Push the drive in firmly and then push the green lever underneath the drive all the way to the r...

Page 34: ...e floppy disk drives secondary hard disk drives or DAT drives Install option drives the same way you installed the system disk but install them in the top or middle slot as shown in Figure 2 7 Figure 2 7 Installing the Option Drives in the Top or Middle Slot If you installed a drive in the top drive slot you need to remove the top plastic blanking panel If you installed a drive in the middle slot ...

Page 35: ...cover of the workstation Place the bottom of the front cover in the guides on the bottom of the chassis Tilt the cover up to the chassis as shown in Figure 2 8 The cover snaps in place Figure 2 8 Replacing the Front Cover of the IRIS Indigo Workstation ...

Page 36: ...sides of the connector Figure 2 9 Connecting the Monitor Video Cable to the IRIS Indigo Chassis SiliconGraphics O MODEL NO GDM 1331 SG C O L O R G R A P H I C D I S P L A Y 100 120V 1 3A 50 60Hz 220 240V 0 65A 50 60Hz COMPUTER SYSTEMS CERTIFICATIO N The mdi udbabcs9 wq c hdscjcod d bduown cbxuobsd i a 89 h i8sasais sawdj3n98xz nbs dsusa ola asusah dsuj sdjn sahusaj sa0fhbcr b uyc sa9u diuf s sunwo...

Page 37: ... 10 Connecting the Monitor to the Workstation with the Monitor Power Cable SiliconGraphics O MODEL NO GDM 1331 SG C O L O R G R A P H I C D I S P L A Y 100 120V 1 3A 50 60Hz 220 240V 0 65A 50 60Hz COMPUTER SYSTEMS CERTIFICATIO N The mdi udbabcs9 wq c hdscjcod d bduown cbxuobsd i a 89 h i8sasais sawdj3n98xz nbs dsusa ola asusah dsuj sdjn sahusaj sa0fhbcr b uyc sa9u diuf s sunwo0 fn uysa 8uf dspsa u...

Page 38: ...he keyboard to the IRIS Indigo chassis Pick up the keyboard cable Connect one end of the keyboard cable to the remaining connector on the keyboard as shown in Figure 2 11 Connect the other end of the cable to the connector designated by the keyboard icon on the back of the workstation as shown in Figure 2 11 Figure 2 11 Connecting the Keyboard to the IRIS Indigo Chassis O ...

Page 39: ...ble drop line from your network administrator that reaches the back of your workstation Make sure the sliding bracket is pushed all the way up Plug the cable into the port labelled Ethernet Slide down the bracket to hold it in place Route the cable through the U shaped bracket Figure 2 12 Connecting the Ethernet Cable ...

Page 40: ...workstation The power switch is off when the O is pressed down Connect the female end of the power cable to the power connector on the back of the chassis Plug the male end into a three prong grounded electrical outlet as shown in Figure 2 13 Figure 2 13 Connecting the Power Cable Congratulations You have finished connecting the IRIS Indigo parts and are ready to power up the system O ...

Page 41: ... these steps 1 Turn on the power Turn on the monitor s power switch The monitor s power switch is on the front of the monitor in the lower right corner The LED next to the switch lights up when you turn on the system s power Turn on the system s power switch The workstation s power switch is on the back of the chassis as shown in Figure 2 14 Figure 2 14 Turning on the Power Switch O ...

Page 42: ...ystem passes all of the diagnostics tests the light turns green the system continues booting and you see the startup notifier shown in Figure 2 16 Figure 2 16 System Startup Notifier After a few seconds you see the notifier shown in Figure 2 17 Figure 2 17 System is Coming Up Notifier If you do not hear the boot tune or the LED does not turn green you may have a problem with IRIS Indigo Go to Chap...

Page 43: ...sonal work area for you and to let you communicate with other systems and people on your network After the system boots you see the login screen as shown in Figure 2 18 Figure 2 18 The Login Screen If you already have a login account double click the icon that s labeled with your login name If you do not have a login account double click the EZsetup icon and go to the next section Creating Your Lo...

Page 44: ...dministrator for a login name for yourself a hostname and IP address for your system and the IP address of another system on the network that has a master list of all systems on the network Then go to Step 1 below If you don t have the network information you can complete the login name and full name fields and click the OK button to set up your login account Your network administrator can set up ...

Page 45: ...o a network skip to step 5 4 Move the cursor over the box next to Set up basic networking and click the mouse button Enter the network information that your network administrator provided Type the hostname in the field labeled This system s name Type the IP address in the IP address field Make sure it consists of two to four numbers separated by periods such as 192 0 2 2 The box next to Use defaul...

Page 46: ...und and drag the mouse A box is created as you drag the mouse All icons touched by the box you create are selected To open an icon place the cursor over the icon and then double click the left mouse button When you open an application icon you run the application when you open a folder icon you open a window that shows the contents of that directory To drag and drop icons place the cursor on an ic...

Page 47: ...e 2 21 If there are no items on your desk contact your system administrator to see if the desktop has been disabled Figure 2 21 Desktop Icons The default desk or working desk contains the console window the toolchests the desktop and the icons that appear on it The screen background is called the desktop It s a place for you to set frequently used icons so you have quick and easy access to them In...

Page 48: ... the system generates appear in this window You can open it to its full size by clicking on it with the left mouse button Clicking on the console brings up the IRIXTM shell where you can type IRIX commands For information on IRIX commands from the Help toolchest choose On line Books Select IRIS Essentials and look for Using IRIX Commands The Toolchests The stack of toolchests in the top left hand ...

Page 49: ...hest as follows From the Help toolchest choose On line Books and the IRIS InSight Document Library appears Once the IRIS InSight Document Library is open you can type in a word or phrase and quickly find and open the books that contain the information you need See the IRIS InSight online help for instructions From the Help toolchest choose Desktop Help A listing of system level help appears Additi...

Page 50: ...ver the word System in the toolchest in the upper left corner of your screen as shown in Figure 2 26 Press the left or right mouse button so that you see the menu Place the cursor over the words System Shutdown and click the mouse button After a few seconds you see the notifier in Figure 2 27 Figure 2 27 Okay to Power Off Notifier 3 If you wish to shut down and restart the system without powering ...

Page 51: ...Shutting Down and Turning Off IRIS Indigo 35 4 If you wish to power off the system press and release the power button as shown in Figure 2 28 Figure 2 28 Turning Off the Power Switch O ...

Page 52: ...lock your workstation follow these steps 1 Open the front drive door The drive door is on the front of the chassis It swings out to the right 2 Install the lockbar Locate the lockbar slot It is labelled with a lock icon and is above the top drive slot as shown in Figure 2 29 Figure 2 29 Locating the Lockbar Slot on the Front of the IRIS Indigo Workstation Lockbar slot ...

Page 53: ...go Workstation 37 3 Hold the lockbar so the lock icon faces you and is upright as shown in Figure 2 30 Slide the lockbar all the way into the slot Figure 2 30 Sliding the Lockbar into the Slot in the Front of the Workstation ...

Page 54: ...he back of the workstation revealing a hole for a lock You can then attach a lock and a locking cable to the other end of the lockbar as shown in Figure 2 31 Figure 2 31 Locking the IRIS Indigo Workstation 4 Close the drive door on the front of the chassis O ...

Page 55: ...This chapter describes how to install SIMMs Single Inline Memory Modules in your IRIS Indigo workstation Installing Memory Chapter 3 ...

Page 56: ......

Page 57: ...e sensitive to static electricity Handle the SIMMs carefully and use the wrist strap to avoid the flow of static electricity Adding SIMMs to the IRIS Indigo Workstation Many customers order additional memory for their systems to increase the speed at which applications run You may have received extra SIMMs either in the same box as your workstation or later in a separate package Note The IRIS Indi...

Page 58: ...e cables from the back of the workstation Make sure to disconnect the black power cable Removing the Covers and CPU Board Once the system is shut down and all the cables are disconnected follow these steps 1 Remove the plastic front cover Face the front of the Indigo chassis Two tabs on top of the front cover hold it in place Press down on the tabs and pull the panel away from the chassis as shown...

Page 59: ...e metal part of the chassis Put the wrist strap over your wrist making sure it s tight against your arm Then attach its alligator clip to a metal part of the chassis The notch above the top drive slot works well 3 Open the front metal panel A thumbscrew holds the metal panel in place Loosen the panel by unscrewing the thumbscrew as shown in Figure 3 3 You may need a screwdriver to loosen the screw...

Page 60: ...old the board in place Pull the levers toward you to release the board The board slides out of the chassis as you pull the levers as shown in Figure 3 4 Figure 3 4 Removing the CPU Board From the Indigo Chassis Slide the board out of the slot and set it down on a flat anti static surface such as a clean dry desktop so the side with the large chips on it faces up ...

Page 61: ...ht corner of the board The sockets have room for up to 12 SIMMs The SIMM sockets are labelled in groups A B and C as shown in Figure 3 5 Your system already has at least four SIMMs installed in the group labelled S1A S2A S3A and S4A If you have an IRIS Indigo R3000 these sockets are labeled A1 A2 A3 and A4 Figure 3 5 Locating the SIMM Sockets You receive SIMMs in groups of four each group contains...

Page 62: ...C4 in an R3000 Installing the SIMMs You have one of two types of SIMMs one type for an IRIS Indigo R3000 workstation another type for the IRIS Indigo R4000 family of workstations To install the SIMMs in IRIS Indigo R3000 follow the instructions below To install the SIMMs in IRIS Indigo R4000 family workstation see Installing the SIMMs in an IRIS Indigo R4000 Family Workstation on page 49 ...

Page 63: ...he CPU board as shown in Figure 3 5 The SIMMs have many small chips on one side with one large chip on the other side Using both hands grasp the top of the SIMM so the side with the small chips faces you as shown in Figure 3 6 Note Do not touch the gold edge of the SIMM Figure 3 6 Orienting Yourself to the IRIS Indigo R3000 SIMM Put the gold edge of the SIMM into one of the sockets 2MB This side f...

Page 64: ...M is installed correctly you should see no space between the socket and the bottom row of small chips and you should not be able to lift the white lever easily The white lever is for removing the SIMM If you can lift it easily the SIMM isn t in all the way Press down on the top of the SIMM to push it all the way into the socket 2 Install the other SIMMs 3 Visually check the tops of the SIMMs to ma...

Page 65: ...ation To install the SIMMs in IRIS Indigo R4000 family workstation remove the SIMMs from the anti static bag and follow these steps 1 Install the first SIMM Orient yourself to the CPU board as shown in Figure 3 8 Figure 3 8 Orienting Yourself to the CPU Board S1A S2A S1B S2B S1C S2C S1A S2A S1B S2B S1C S2C ...

Page 66: ...toward you and press the SIMM securely into the socket at a 45 degree angle to the board Tilt the SIMM up into a vertical position as shown in Figure 3 10 The SIMM is positioned correctly when the latches on both sides of the SIMM socket are hugging the edges of the SIMM You will not hear a snapping sound when the SIMM is pushed into place Figure 3 10 Tilting the SIMM Up to a Vertical Position Thi...

Page 67: ...CPU board and all the covers follow these steps 1 Position the board for installation Face the front of the Indigo chassis Move the alligator clip of your wrist strap back to a metal part of the chassis Place the board in the Indigo chassis so the lever labelled CPU lines up with CPU on the Indigo chassis The SIMMs should be facing left as shown in Figure 3 11 The card guides hold the board in the...

Page 68: ...op edge of the chassis 3 Return the levers to their original positions They should snap into place 4 Replace the front metal panel Tilt the metal panel back up to the Indigo chassis as shown in Figure 3 12 Screw the thumbscrew back in to secure the panel The panel should be snug against the chassis Figure 3 12 Tilting the Metal Panel Up to the IRIS Indigo Chassis ...

Page 69: ...of the chassis Tilt the panel up to the chassis as shown in Figure 3 13 The cover snaps in place Figure 3 13 Replacing the Front Plastic Cover 6 Reconnect the cables to the connectors on the back of the system You are finished installing your new memory Now you are ready to start up the system and check that the system recognizes the new memory ...

Page 70: ...otifier shown in Figure 3 15 Figure 3 15 System is Coming Up Notifier The system boots and brings up the login screen If no picture appears on your screen and the yellow fault light blinks one or more SIMMs are not installed correctly Turn off the system remove the cover and check that the SIMMs are installed correctly Then try this procedure again 2 Log in to your account For more information on ...

Page 71: ...go Workstation on page 41 to remove the CPU board check the SIMMs and replace the CPU board Then try this procedure again Now you are ready to use the IRIS Indigo workstation Removing Memory You may need to remove SIMMs if one fails or if you want to upgrade the memory in your system Caution SIMMs and the system s internal components are sensitive to static electricity Handle the SIMMs carefully a...

Page 72: ...the cables from the back of the chassis Make sure to disconnect the black power cable Removing the Covers and CPU Board Once the system is shut down and all the cables are disconnected follow these steps 1 Remove the plastic front cover Face the front of the Indigo chassis Two tabs on top of the front cover hold it in place Press down on the tabs and pull the panel away from the chassis as shown i...

Page 73: ... Snap the two pieces of the wrist strap together and put the wrist strap over your wrist making sure it is tight against your arm Attach its alligator clip to a metal part of the chassis the notch above the top drive slot works well 3 Open the front metal panel A thumbscrew holds the metal panel in place Loosen the panel by unscrewing the thumbscrew as shown in Figure 3 19 Tilt the panel until it ...

Page 74: ... out of the slot and set it down on a flat anti static surface such as a clean dry desktop so the side with the large chips on it faces up You are ready to remove the SIMMs Removing the Memory SIMMs Your system has one of two types of memory SIMMs one type for an IRIS Indigo R3000 workstation and another type for the IRIS Indigo R4000 family of workstations To remove SIMMs from IRIS Indigo R3000 f...

Page 75: ...wn in Figure 3 21 Ground yourself by removing the alligator clip from the Indigo chassis and attaching the clip to the CPU board Attach the clip to the metal part with the connectors Make sure the wrist strap is tight around your arm Figure 3 21 Orienting Yourself to the CPU Board 2 Locate the SIMM sockets Look for the SIMM sockets in the lower right corner of the board S1A S2A S1B S2B S1C S2C S1A...

Page 76: ...et Grasp the SIMM removal tool by the handle Slip the notched edge of the removal tool under the white lever on the right side of the SIMM socket as shown in Figure 3 22 Pull straight up to lift one side of the SIMM free from the socket contacts The SIMM is tightly seated so this may take considerable force Figure 3 22 Removing the SIMM Using the SIMM Removal Tool ...

Page 77: ...d so the memory sockets are closest to you as shown in Figure 3 22 Ground yourself by removing the alligator clip from the Indigo chassis and attaching the clip to the CPU board Attach the clip to the metal part with the connectors Make sure the wrist strap is tight around your arm 2 Locate the SIMM sockets Look for the SIMM sockets in the lower right corner of the board 3 Remove the SIMMs Locate ...

Page 78: ...steps 1 Position the board for installation Face the front of the Indigo chassis Move the alligator clip of your wrist strap back to a metal part of the chassis Place the board in the Indigo chassis so the lever labelled CPU lines up with CPU on the Indigo chassis The SIMMs should be facing left The card guides hold the board in the top and bottom of the chassis as shown in Figure 3 24 Figure 3 24...

Page 79: ... of the chassis 3 Return the levers to their original positions They should snap into place 4 Replace the front metal panel Tilt the metal panel back up to the Indigo chassis as shown in Figure 3 25 Figure 3 25 Tilting the Metal Panel Up to the Indigo Chassis Screw the thumbscrew back in to secure the panel The panel should be snug against the chassis ...

Page 80: ... cover in the guides on the bottom of the Indigo chassis Tilt the panel up to the chassis as shown in Figure 3 26 The cover snaps in place Figure 3 26 Replacing the Front Plastic Cover 6 Reconnect the cables to the connectors on the back of the Indigo chassis You are finished removing the SIMMs ...

Page 81: ...This chapter describes how to install internal drives in your IRIS Indigo workstation and how to connect external audio and SCSI devices Installing Peripherals Chapter 4 ...

Page 82: ......

Page 83: ...ring up the system software so the system recognizes the peripheral Installing Internal Drives This section tells you how to install internal drives in a IRIS Indigo workstation Internal drives include the system disk drive a secondary hard disk drive a floppy disk drive and a DAT drive Caution Drives are sensitive pieces of equipment Handle your drive carefully Do not drop it or otherwise abuse i...

Page 84: ...ve follow these steps 1 Power down the system Choose System Shutdown from the System toolchest The Toolchest is in the upper left corner of your screen Turn off the power switch on the back of the Indigo chassis as shown in Figure 4 1 Figure 4 1 Turning Off the Power Switch O ...

Page 85: ...ront cover Face the front of the Indigo chassis Two tabs on top of the front cover hold it in place Press down on the tabs and pull the cover away from the chassis as shown in Figure 4 2 Figure 4 2 Removing the Front Plastic Cover of the Chassis ...

Page 86: ...hard disk floppy disk drive or a DAT drive into either the top or the middle slot as shown in Figure 4 3 Figure 4 3 Drive Slots in the Front of the Chassis 4 Pick up the drive so the two plastic guide pins on the back are on the top half of the drive and facing away from you as shown in Figure 4 4 Figure 4 4 Holding Drive to Install in a Front Slot ...

Page 87: ...move the top black plastic blanking panel If you installed a drive in the middle slot remove the bottom black blanking panel Pick up the plastic front cover of the Indigo and open the door on the front of the cover Push the black blanking panel out from the back of the cover The panel falls out You may want to save the panel in case you ever remove your drive 6 Replace the front cover of the chass...

Page 88: ...ick the icon to set up the drive 3 You can also use the System Manager to check that the drive is shown correctly From the System toolchest select System Manager The toolchests are shown in Figure 4 7 You see a window showing Hardware and Shared Resources Pull down the Hardware menu and select Disks You see a list of installed drives Note If the drive you installed does not appear power down the s...

Page 89: ...stalled a Tape Drive If this is the only tape drive installed on your system the drive is ready to use For each additional tape drive you install you must open the shell window and type the following commands su cd dev MAKEDEV tape For information on backing up data onto a tape select On line Books from the Help toolchest Then select the Personal System Administration Guide and search for Backing ...

Page 90: ...ut DAT tape Try using a new DAT Follow these steps to clean your DAT drive 1 Insert a cleaning DAT tape Use a cleaning DAT tape authorized by the DAT drive manufacturer The drive loads the tape and starts cleaning the heads Note Be sure to use a data cleaning tape only An audio cleaning tape does not work 2 After about 10 seconds the drive ejects the tape ...

Page 91: ... installing an external device you need to assign an address to the device If you currently do not have any extra internal devices or external devices attached to your system you can assign any number from 1 to 7 to the new device Skip to Setting the SCSI Address on the External Device on page 76 If you have at least one or more internal or external devices attached to your system and you are addi...

Page 92: ...erved for the SCSI controller 3 Click the dial buttons or turn the dial with a screwdriver to assign the drive the number you chose in step 5 above Attaching the Device You can attach one or more external devices to the SCSI port on the back of your workstation Connecting more than one device is called daisy chaining The devices are connected together in a chain with the first device attached to t...

Page 93: ...orkstation If you are attaching the device to the workstation remove the terminator from the SCSI connector on the Indigo chassis by squeezing the clips on both sides of the terminator and pulling it off as shown in Figure 4 8 Save the terminator You must reattach it to the system if you remove and do not replace the external device If you are daisy chaining a device to another device remove the t...

Page 94: ...to the workstation use the cable that has a different connector on each end Attach the flat smaller end of the cable to the SCSI connector on the workstation as shown in Figure 4 8 Connect the other end of the SCSI cable to one of the SCSI connectors on the back of the device and secure the clips on each side of the connector as shown in Figure 4 9 Figure 4 9 SCSI Cable and Terminator on the Back ...

Page 95: ... identical connectors at each end Connect one end of the cable to the open connector on the first device as shown in Figure 4 10 Attach the other end to one of the connectors on the device you are adding Figure 4 10 Daisy chaining an External SCSI Device to Another External SCSI Device To Indigo Workstation ...

Page 96: ... prong electrical outlet 7 Turn the device on The power button is on the back of the device as shown in Figure 4 11 Note Remember to turn on the external devices first and then your system to make sure the devices are recognized Testing the External Device After you ve attached the device to your system check to make sure your system recognizes the device The system automatically sets up the syste...

Page 97: ...he drive is shown correctly From the System toolchest select System Manager You see a window showing Hardware and Shared Resources 4 Pull down the Hardware menu and select Disks You see a list of installed drives If the drive you installed does not appear do the following 1 Power down the system 2 Check that you ve connected the correct SCSI cable to the drive 3 If the drive is the last SCSI devic...

Page 98: ...ll window and type the following commands su cd dev MAKEDEV tape If you installed a tape drive the drive is ready to use For information on backing up data onto a tape select On line Books from the Help toolchest Select the Personal System Administration Guide and search for Backing Up and Restoring Files If You Installed a Printer If you installed a printer select Printer Manager from the System ...

Page 99: ...let Installing the Device To install a serial device follow these steps 1 Unpack the serial device and cables 2 Locate the serial connector on the back of the Indigo chassis The serial connectors are labelled 1 and 2 Caution Do not connect the serial devices to the connector labelled keyboard Note For information on using other serial cables see Other Serial Cables on page 85 ...

Page 100: ...t came with the serial device for detailed instructions on how to connect the cable to the device Plug the other end of the cable to the serial connector on the back of the Indigo chassis as shown in Figure 4 13 Figure 4 13 Connecting the Serial Cable to the Serial Port on the Indigo Chassis Note If you are installing a dial and button box a small serial adapter cable came with the box First conne...

Page 101: ... not use a two prong adapter Configuring the Device Once the device is connected to the workstation you need to configure it Select On line Books from the Help toolchest Select the Personal System Administration Guide and search for Setting up Serial Peripherals Other Serial Cables You may want to connect other serial devices to your Indigo Below you ll find information on what serial cables you c...

Page 102: ...e and no hardware flow control modem you must use the dev ttyd command devices in the configuration files For more detailed information see the serial man page To access the man page place the cursor in the console window and type man serial Table 4 1 Cable Connector Pinout Assignments for the Printer Modem Dumb Terminal Serial Cable Signal Description Pin Number DIN 8 Connector male Pin Number DB...

Page 103: ...con Graphics Note Do not use a standard Macintosh serial cable It does not have the correct number of connectors for full flow control Note If you are attaching a modem with modem signals and RTS CTS flow control you must use the dev ttyf command devices in the configuration files For more detailed information see the serial man page To access this man page place the cursor in the console window a...

Page 104: ...t the serial cable that came with the device to a Silicon Graphics 9 PIN serial cable connector This cable then connects to the serial connector on the back of the Indigo chassis The cable connector pinout assignments are shown in Table 4 3 Table 4 3 Cable Connector Pinout Assignments for the Adapter Cable Signal Description Pin Number DIN 8 Connector male Pin Number DB 9 Connector female DTR 1 9 ...

Page 105: ...Graphics This adapter cable is used to convert from the PC s DB 9 pinout to the Indigo2 workstation s DIN 8 pinout The cable connector pinout assignments for the PC adapter cable are shown in Table 4 4 Table 4 4 Cable Connector Pinout Assignments for the PC Adapter Cable Signal description Pin Number DIN 8 male Pin Number DB 9 male DTR 1 4 CTS 2 8 TXD 3 3 GND 4 5 RXD 5 2 RTS 6 7 DCD 7 1 DSR 8 6 N ...

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Page 107: ...This chapter describes how to install and remove Silicon Graphics software products on your IRIS Indigo workstation Installing and Removing Software Chapter 5 ...

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Page 109: ...administrator can install or remove software if there is a password on the Administrator account If you need advanced information on software installation or troubleshooting please order the comprehensive IRIS Software Installation Guide from your local service provider Installing a New Version of the Operating System Software The administrator can install a new version of the IRIX operating syste...

Page 110: ...ine Personal System Administration Guide Contact the administrator of the system to which the drive is connected and make sure remote installations are allowed from that CD drive For more information select On line Books from the Help toolchest and search for Allowing Remote Users to Install Software From Your CD Drive in the online Personal System Administration Guide 3 Insert the CD into the dri...

Page 111: ...software installation tool Choose System Shutdown from the System toolchest You see a dialogue box that says System is Shutting Down When you see a dialogue box that says Okay to power off click the Restart button When you see a dialogue box that says Starting up the system click the Stop for Maintenance button You see a list of six icons Click the icon labeled Install System Software 7 Specify th...

Page 112: ...n 11 quit Inst 9 Install all or some of the subsystems that make up the operating system To install all of the default subsystems type go To install all optional and required subsystems that are available on the CD type install all go Note Usually you do not want to install all subsystems as they occupy a very large amount of disk space See the online release notes for product sizes To select only...

Page 113: ...rts Errors After an Installation on page 107 The system starts up as usual 13 When the login window appears log in to your own account 14 See your Release Notes by choosing Release Notes from the Help toolchest then by choosing products from the Products menu The Release Notes for each product list the directories where applications are stored on your disk so you can drag icons onto your desktop o...

Page 114: ...d subsystems are already installed by choosing Show Installed from the Software menu in the System Manager window press the Space Bar to page through the listing 3 Check whether you have enough disk space by choosing Disk Manager from the System toolchest If you do not have enough space to install the entire product but you do have enough for the required subsystems during installation you can cho...

Page 115: ...re From Your CD Drive in the online Personal System Administration Guide 5 Read and if you like print all or part of the online release notes If you re using a drive that s connected to your own system double click the drive s icon then in the directory view window that appears double click the CDgrelnotes icon to view the release notes To print all or part of the release notes choose Print from t...

Page 116: ...Write down the full name then click the Cancel button to close this window 3 Start the software installation tool by choosing Software Manager from the System toolchest 4 A text window with a menu appears Check the top line Default location of new software is source source is the location of the drive in which you placed the CD followed by dist the name of the directory on the CD that contains the...

Page 117: ...on page 106 The installation is complete when you see this message Installation and or removal succeeded You can insert another tape or CD ROM now Type quit if you are ready to leave the inst tool Inst 6 Remove the CD If you have another CD from which you want to install another product insert the CD and go back to step 4 7 When all the software is installed type quit The installation is complete ...

Page 118: ...ed and you would like to remove it while other software is being installed you can select it for removal r See also Removing Optional Software on page 107 whether you have already installed an older X newer N or identical I version of a particular subsystem Here are some samples of the first three columns of subsystem listings i X nfs sw nis An older version X of this subsystem nfs sw nis is alrea...

Page 119: ...al products The steps in Installing a New Version of the Operating System Software detail a miniroot installation how much additional disk space in blocks where 1 KB 2 blocks the subsystem will occupy a positive number such as 100 shows that it will take an additional 50 KB while a negative number such as 60 shows that the new version of the subsystem is smaller than the old version and will free ...

Page 120: ...system that you do not want to install is selected for installation list shows this information i dmedia_tools data prosonus To prevent inst from installing it type keep dmedia_tools data prosonus list then shows this information dmedia_tools data prosonus To remove a subsystem that is currently installed and to prevent a new version from being installed in its place type remove subsystem For exam...

Page 121: ...l support organization System Cannot Find the New Software The system cannot find the software when There is no CD in a drive that you specified The remote CD drive that you specified is not enabled for remote software installation Contact the administrator of the system to which the drive is connected and make sure remote installations are allowed from that CD drive For more information select On...

Page 122: ... an installation when 1 There is not enough disk space to install all the products you selected for installation In this case you could Select fewer subsystems to install see Choosing Subsystems to Install or Remove on page 102 Remove subsystems that are already installed see Removing Optional Software on page 107 If your system is up and running that is if it is not doing a miniroot installation ...

Page 123: ...n off the system or press the Reset button This could result in a system that cannot restart If you cannot solve the problem using the online help contact your local support organization Removing Optional Software When your system starts getting low on disk space you may want to review the software products and the subsystems of these products You may no longer need certain products or you may dis...

Page 124: ...ms are To check the Release Notes choose Release Notes from the Help toolchest and choose the product from the Products menu 4 Remove an entire product or a specific subsystem To remove an entire product such as the Digital Media Tools type versions remove dmedia_tools To remove a specific subsystem such as the large optional sound samples that accompany the Digital Media Tools type versions remov...

Page 125: ...This chapter describes how to diagnose hardware problems on your IRIS Indigo workstation It also explains how to run diagnostic tests Troubleshooting Chapter 6 ...

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Page 127: ... diagnose hardware problems Power on tests tests your major hardware parts as the system boots up If a part is faulty the system notifies you with the LED and error messages Diagnostic tests more comprehensive tests of your system s hardware The system informs you if it finds a faulty part Confidence tests used if you think you have a problem with your keyboard mouse or monitor or with a periphera...

Page 128: ... failure Solid amber LED CPU board or graphics board failure Flashing amber LED Memory diagnostic failure SIMM failure Check error messages for faulty SIMM No boot tune No audio Faulty speaker Faulty CPU board Volume set too low or to zero Solid green LED System menu displayed on booting up Diagnostics successful No LED on system disk No system boot Drive not all the way into slot check drive Driv...

Page 129: ...symptoms remain you may have a faulty power supply To verify look at the fan from the back of the system The fan is just above the power outlets on the back of the Indigo chassis Check for airflow and listen to hear if the fan is running If the fan is not running the power supply is faulty Follow the instructions in Ordering Replacement Parts on page 135 to order a new power supply Then go to Repl...

Page 130: ...ay into it s socket represents the SIMM number that failed the test for example SIMM A1 SIMM B1 Then power the system on again If you get the same message the SIMM is faulty Follow the instructions in Checking and Removing Memory on page 156 to remove the faulty SIMM and then go to Ordering Replacement Parts on page 135 to order a replacement SIMM Then contact your service provider for further ins...

Page 131: ...instructions in Ordering Replacement Parts on page 135 to order a replacement board Then follow the instructions in Replacing the Graphics Board on page 136 to remove the board and contact your service provider for further instructions A Solid Amber LED with an Error Message If the LED stays amber and a message appears on the screen one of your parts is faulty Below is a list of error messages and...

Page 132: ... system on again If the keyboard still doesn t work but the mouse does turn the system off and reconnect the mouse and keyboard but then connect the mouse to the other side of the keyboard For example if you had the mouse connected on the right side of the keyboard reconnect the mouse on the left side and connect the keyboard to the workstation from the right side Turn on the system If both the mo...

Page 133: ...u have a faulty mouse If the mouse works after switching connections you have a faulty keyboard Follow the instructions in Ordering Replacement Parts on page 135 to order a replacement part Then contact your service provider for further instructions ...

Page 134: ...key The system stops the testing if it finds any errors and reports any failures on the screen To run the diagnostic tests follow these steps 1 Shut down the system Place the cursor over the word System in the Toolchest in the upper left corner of your screen Press the left or right mouse button so that you see the menu Drag the cursor down the menu until System Shutdown is highlighted then releas...

Page 135: ...on located behind the front door on the front of the Indigo chassis as shown in Figure 6 2 Figure 6 2 Pressing the Reset Button 4 When you see the notifier shown in Figure 6 3 click Stop for Maintenance or press Esc If you cannot reach this menu your system is faulty Contact your service organization The System Maintenance menu appears Figure 6 3 Starting Up the System Notifier Reset button ...

Page 136: ...f you have more than one hard disk you ll see this message Diagnostic tests completed with no failures detected Press Enter to continue Press Enter to return to the System Maintenance menu where you can restart the system by selecting 1 If problems persist or if you still cannot restart the system you may have a software problem See Recovering From a System Crash on page 129 If the diagnostics fin...

Page 137: ... operate under the IRIX operating system to run these tests To run the confidence tests follow these steps 1 From the System toolchest choose Run Confidence Tests You see the Confidence Tests form as shown in Figure 6 4 Figure 6 4 Confidence Tests Form You should have confidence tests for the following devices keyboard monitor mouse tape drive 1 4 tape drive Digital Audio Tape Drive DAT floppy dri...

Page 138: ...cation and you do not hear the audio output first make sure all cables are connected properly Then use the confidence test to make sure the audio is functioning properly To test audio follow these steps 1 From the System toolchest choose Run Confidence Tests You see the Confidence Tests form as shown in Figure 6 4 2 Select the Audio icon and click Open or double click the icon You see the form sho...

Page 139: ... your system Installing External Drives in Chapter 4 tells you how to install a CD ROM drive If you suspect that there is a problem with the CD ROM drive first remove it and then reinstall it If you still have problems run the CD ROM drive confidence test To run a CD ROM drive confidence tests follow these steps 1 From the System toolchest choose Run Confidence Tests You see the Confidence Tests f...

Page 140: ... your floppy drive and click Open or double click the icon 4 Select the density of the floppy you are using Caution When you test the floppy drive use a floppy disk that is blank or doesn t have information you need to keep The floppy drive destroys any information on the floppy disk in the process of testing the hardware 5 Insert the floppy into the floppy drive and click Test When the test is co...

Page 141: ... than one supplied by Silicon Graphics the key layout may be different Close the keyboard test by clicking on the button in the upper left hand corner of the keyboard graphic and selecting Quit The screen goes back to the way it was before you launched the confidence test If your keyboard does not work follow the instructions in Ordering Replacement Parts on page 135 to order a replacement part Th...

Page 142: ...ng Replacement Parts on page 135 to order a replacement part Then contact your service provider for further instructions Mouse If the buttons on your mouse do not work make sure the mouse cable is firmly connected to the keyboard If the buttons still don t work you have a faulty mouse Follow the instructions in Ordering Replacement Parts on page 135 to order a replacement mouse Then contact your s...

Page 143: ... drive make sure it is correctly installed on your system If you suspect that there is a problem with the tape drive first remove it and install it again If you still have problems run the appropriate tape drive confidence test To run a tape drive confidence tests follow these steps 1 From the System toolchest choose Run Confidence Tests You see the Confidence Tests form as shown in Figure 6 4 2 O...

Page 144: ...er 6 Troubleshooting If the drive doesn t pass the test follow the instructions in Ordering Replacement Parts on page 135 to order a replacement drive Then contact your service provider for further instructions ...

Page 145: ...Backup script To recover from a system crash follow these steps 1 If the system is malfunctioning and you cannot communicate with it using the mouse or keyboard or over the network press the Reset button located behind the front door as shown in Figure 6 7 Figure 6 7 Pressing the Reset Button 2 When the system startup notifier appears as shown in Figure 6 8 click Stop for Maintenance or press Esc ...

Page 146: ... 9 Figure 6 9 System Recovery Menu 3 Click the appropriate drive icon from which you want to recover the software For example if you have a CD ROM drive connected to your system click the Local CD ROM icon Then click Accept to start You then see the notifier shown in Figure 6 10 prompting you to insert the media into the drive Figure 6 10 Media Request Notifier ...

Page 147: ...ROM drive begins reading information from the CD The system takes approximately 5 minutes to copy the information that it needs from the CD 5 After everything is copied from the CD to the system disk you can restore your data from a recent full backup tape The backup must be one that has been made using the System Manager backup tool or with the usr sbin Backup script Note that if you need to chec...

Page 148: ...ter Insert the first backup tape in the drive then press Enter q uit from recovery r estart 9 There is a pause while the program retrieves several files from the tape describing the system state at the time the backup was made Then you see this message Erase x filesystem and make new one y n n where x is the file system It prompts you for every file system that was known at the time of the backup ...

Page 149: ...ts When you see the login screen the system is ready to go Note If your backup tapes were old or you were changing your operating system level you should reinstall the operating system from the IRIX CD that came with your system after System Recovery is complete When you see the Starting up the system notifier press Esc or click on Stop for Maintenance Then click the Install System Software icon F...

Page 150: ... replacement part remove the faulty part and install a replacement part Contact your service organization before removing the faulty part Parts are available to users from authorized service organizations Figure 6 11 shows the names and locations of each user replaceable part inside the system Figure 6 11 Replaceable Indigo Parts Graphics Board CPU Board Power Supply Drive Slots ...

Page 151: ...n of the problem If the service provider asks you to ship the faulty part to them include your copy of the Part Request Form with the faulty part in the packaging used for shipment For maximum protection to the part use two sturdy boxes for shipping Graphics boards CPU boards and SIMM modules are extremely sensitive to static electricity Whenever possible package them in anti static bags Place the...

Page 152: ... other end of the cable into one side of the keyboard 5 Plug the mouse into the other side of the keyboard 6 Turn on the system Replacing the Graphics Board To replace the graphics board you ll shut down the system remove the covers and graphics board install the new board and replace the covers Shutting Down the System To shut down the system follow these steps 1 Shut down and turn off the system...

Page 153: ...ution The graphics board is extremely sensitive to static electricity you must wear the wrist strap while removing it The wrist strap prevents the flow of static electricity which could damage the board 2 Ground yourself to the metal part of the chassis Put the wrist strap over your wrist making sure it is tight against your arm and then attach its alligator clip to a metal part of the chassis The...

Page 154: ...raphics board Two levers hold the board in place Pull the levers towards you to release the board as shown in Figure 6 16 The board slides out of the chassis as you pull the levers Figure 6 16 Removing the Graphics Board From the Indigo Chassis Slide the board out of the slot and set it down on a flat anti static surface so the side with the large chips on it faces up ...

Page 155: ...ll attached to a metal part of the chassis Place the board in the Indigo chassis so it lines up with the card guides and the lever labelled Graphics lines up with Graphics above the card guides The card guides hold the board in the top and bottom of the chassis 2 Slide the board into the Indigo chassis Slide the board in almost all the way as shown in Figure 6 17 Make sure the notch in the top lev...

Page 156: ... levers should snap in place 4 Replace the front metal panel Tilt the metal panel back up to the Indigo chassis as shown in Figure 6 18 Figure 6 18 Tilting the Metal Panel Up to the Indigo Screw the thumbscrew back in to secure the panel The panel should be snug against the chassis ...

Page 157: ...rs on the back of the system You are finished installing the graphics board and ready to start up the system Replacing the CPU Board or CPU Module If you have an IRIS Indigo R3000 workstation replace the CPU board If you have an IRIS Indigo R4000 family workstation replace only the CPU module on the board To replace the CPU board shut down the system remove the covers and CPU board install the new...

Page 158: ...ables from the back of the workstation Make sure to disconnect the black power cable Removing the Covers and CPU Board Once the system is shut down and all the cables are disconnected follow these steps 1 Remove the plastic front cover Face the front of the Indigo chassis Two tabs on top of the front cover hold it in place Press down on the tabs and pull the panel away from the chassis as shown in...

Page 159: ...und yourself to the metal part of the Indigo Put the wrist strap over your wrist and pull it tight and then attach its alligator clip to a metal part of the Indigo The notch above the top drive slot works well 3 Open the front metal panel A thumbscrew holds the metal panel in place Loosen the panel by unscrewing the thumbscrew as shown in Figure 6 22 Tilt the panel down until it rests on the flat ...

Page 160: ...board slides out of the chassis as you pull the levers as shown in Figure 6 23 Figure 6 23 Removing the CPU Board From the Indigo Chassis Slide the board out of the slot and set it down on a flat anti static surface so that the side with the large chips faces up If you are replacing the CPU module turn to Replacing the CPU Module on page 145 If you are replacing only the CPU board turn to Replacin...

Page 161: ...ocate the CPU module Note The CPU module on your workstation may look different than the one shown in Figure 6 24 The CPU module is the large elevated module on the CPU board It is protected by a metal shield 2 Ground yourself to the metal part of the CPU board Keeping the wrist strap around your wrist attach the alligator clip to a metal part of the CPU board ...

Page 162: ... that attach the CPU module to the board as shown in Figure 6 24 Disconnect the module connector from the socket on the board by lifting up on the sides of the module and rocking it from side to side Lift the module up and away from the board Figure 6 24 Removing the CPU Module ...

Page 163: ...rent than the one shown in Figure 6 25 Position the new module so the connector on the bottom of the module aligns with the socket on the board as shown in Figure 6 25 Press down on top of the module connector until it is securely attached to the socket on the board Replace the four screws Figure 6 25 Installing the CPU Module ...

Page 164: ...the Indigo chassis Place the board in the chassis so the lever labelled CPU lines up with CPU on the Indigo chassis The SIMMs should be facing left as shown in Figure 6 26 Tip The card guides hold the board in the top and bottom of the chassis Figure 6 26 Installing the CPU Board 2 Slide the board into the Indigo chassis Slide the board in almost all the way Make sure the notch in the top lever go...

Page 165: ...lace the front metal panel Tilt the metal panel back up to the Indigo chassis as shown in Figure 6 27 Figure 6 27 Tilting the Metal Panel Up to the Chassis Screw the thumbscrew back in to secure the panel The panel should be snug against the chassis ...

Page 166: ...s on the bottom of the Indigo chassis Tilt the panel up to the Indigo chassis as shown in Figure 6 28 The cover snaps in place Figure 6 28 Replacing the Front Plastic Cover 6 Reconnect the cables to the connectors on the back of the system You are finished replacing the CPU board and ready to start up the system ...

Page 167: ...all it Shutting Down the System To shut down the system follow these steps 1 Shut down and turn off the system From the System toolchest choose System Shutdown The toolchests are shown in Figure 6 29 Turn off the power switch on the back of the Indigo chassis 2 Disconnect the power cables from the back of the Indigo chassis Disconnect both the system power cable and the monitor power cable Figure ...

Page 168: ...bles are disconnected follow these steps 1 Remove the plastic front cover Face the front of the Indigo chassis Two tabs on top of the front cover hold it in place Press down on the tabs and pull the panel away from the chassis as shown in Figure 6 30 Figure 6 30 Removing the Plastic Cover of the Indigo Chassis ...

Page 169: ...Ordering Removing and Installing Parts 153 The power supply is the metal box in the upper right corner as shown in Figure 6 31 Figure 6 31 Locating the Power Supply Power Supply ...

Page 170: ...ew on the back of the power supply as shown in Figure 6 32 Use a Phillips screwdriver to remove the screw Figure 6 32 Screw that Secures the Power Supply 3 Push the power supply out of the Indigo chassis Push the power supply from the back by pushing against the power outlets Remove this screw to remove power supply O 1 2 ...

Page 171: ...hese steps 1 Slide the power supply into the front of the Indigo chassis so the fan faces the back of the unit and the speaker faces you 2 Replace the screw that holds the power supply Face the back of the Indigo chassis Replace the screw in the hole that you removed it from 3 Reconnect all the power cables ...

Page 172: ...y lift the tool the SIMM isn t in all the way Press down on both sides of the SIMM to push it further into the socket If you have an IRIS Indigo R4000 family system A SIMM is installed correctly when it is vertical and perpendicular to the CPU board and the latches on the sides of the SIMM fit snugly around it 4 Once the SIMMs are all the way in replace the CPU board and power up the system See Re...

Page 173: ...nnect the power cable from the SCSI device 3 Disconnect the SCSI cable from the back of the Indigo chassis by unclipping the metal clips on both sides of the connector and then pulling the connector off Note If you are not going to install another external device replace the terminator on your Indigo Remove the terminator the metal cap from the SCSI connector on the back of the SCSI device by uncl...

Page 174: ...ips on each side of the terminator The SCSI connector is designed so you can put the terminator on only one way if you do not force it Figure 6 34 SCSI Connector on the Back of the Chassis Installing the New Device To install the replacement external SCSI device follow the instructions in Installing External Devices in Chapter 4 O 1 2 SCSI Connector ...

Page 175: ...y or floptical disk drive and a DAT drive Caution Drives are sensitive pieces of equipment Handle your drive carefully Do not drop it or otherwise abuse it Removing the Drive To remove the drive follow these steps 1 Power down the system Choose System Shutdown from the System menu in the Toolchest The Toolchest is in the upper left corner of your screen Turn off the power switch on the back of the...

Page 176: ...er away from the chassis as shown in Figure 6 36 Figure 6 36 Removing the Front Plastic Cover of the Indigo Chassis 3 Remove the drive Push the green lever below the drive all the way to the left This should release the drive Pull the drive all the way out of the slot Installing the New Drive To install the new drive follow the instructions in Installing Internal Drives in Chapter 4 ...

Page 177: ...ogram from either Silicon Graphics or a vendor who supplies software Whenever you encounter any problems that you cannot solve using the methods in this chapter contact the organization from which you purchased the support program If you would like support for the products you bought from Silicon Graphics contact your service provider ...

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Page 179: ...chapter provides guidelines for adjusting your work surface and environment to increase your comfort and safety It also contains regulatory statements Safety Maintenance and Regulatory Information Chapter 7 ...

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Page 181: ...uidelines Do not enclose the workstation in a small poorly ventilated area such as a closet crowd other large objects around it or drape anything such as a jacket or blanket over the top use the workstation as a shelf or table run the workstation with the front plastic cover off this alters the air flow connect cables other than audio or add other hardware components while the workstation is turne...

Page 182: ...strative tasks Do make regular backups weekly for the whole system nightly for individual users of all information protect the root account with a password protect all open accounts such as lp guest and so on with a password if your system is connected to the Internet Human Factors Guidelines for Setting up your IRIS Indigo Workstation You can increase the comfort and safety of your work environme...

Page 183: ...les standing height of 185 cm or 73 in Midpoints are also interpolated for persons of more average height 1 American National Standard for Human Factors Engineering of Visual Display Terminal Workstations ANSI HFS 100 1988 Available through the Human Factors Society Inc P O Box 1369 Santa Monica CA 90406 U S A Table 7 1 ANSI HFS 100 1988 Guidelines for VDT Workplace Adjustment Adjustment Small Fem...

Page 184: ...ance and Regulatory Information Figure 7 1 Basic Parameters of VDT Workstation Adjustment Adapted From ANSI HFS 100 1988 0º 60º Work Surface Height Seat Pan Height Screen Viewing Height Screen Viewing Angle Screen Viewing Distance ...

Page 185: ... while sitting The seat should have a rounded front edge The chair should have a large enough base to remain stable when adjusted to its maximum height It should have castors or glides Many chairs rock which may partially relieve the muscle a Derived from Grandjean Etienne Ergonomics in Computerized Offices London Taylor Francis Ltd 1987 p 148 b Negative tilt a forward monitor inclination top of t...

Page 186: ...gle at the knee and your feet should rest flat on the floor If you are short you may want to use a footrest for better comfort 2 Once your chair is adjusted raise or lower your work surface to a height that allows you to keep your wrists flat and straight while using the keyboard and mouse The angle between your lower and upper arm should be 70 90 degrees at the elbow If necessary use a padded wri...

Page 187: ...keyboard or mouse 3 Document stands can be mounted on the work surface or can swing out on an arm to position documents next to the display Such arrangements can be helpful in maintaining a healthy posture for using the workstation head in approximately a straight line with the body 4 You may find it helpful to take rest breaks of several minutes every one to two hours During breaks focus your eye...

Page 188: ...n declares that the product Product name Indigo Engineering Workstation Computer Model number R4400 75 MHz processor CMN B003Y75 conforms to the following specifications Safety IEC 950 First Edition Type Approvals UL Listed EN 60950 1988 AM 1 1990 CSA Certified UL 1950 First Edition TÜV GS License CSA C22 2 No 950 M89 Class 1 SELV EMC CISPR 22 Class B FCC Part 15 Class A Canada DOC Class B VCCI Cl...

Page 189: ...res that the product Product name Indigo Engineering Workstation Computer Model number R4000 50 MHz processor CMN B003B conforms to the following specifications Safety IEC 950 First Edition Type Approvals UL Listed EN 60950 1988 AM 1 1990 CSA Certified UL 1950 First Edition TÜV GS License CSA C22 2 No 950 M89 Class 1 SELV EMC CISPR 22 Class A FCC Part 15 Class A Canada DOC Class A VCCI Class 1 Ger...

Page 190: ...igo Engineering Workstation Computer Model number R3000 50 MHz processor CMN B003 conforms to the following specifications Safety IEC 950 First Edition Type Approvals UL Listed EN 60950 1988 AM 1 1990 CSA Certified UL 1950 First Edition TÜV GS License CSA C22 2 No 950 M89 Class 1 SELV EMC CISPR 22 Class B FCC Part 15 Class B FCC ID INZB003 Canada DOC Class B VCCI Class 2 Germany VDE 0871 Class B B...

Page 191: ...oes not exceed the Class B limits of Canada s Department of Communications Radio Interference Regulations for radio noise emissions This device complies with Class B electromagnetic emissions limits of C I S P R Publication 22 Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment Germany s BZT Class B limits for Information Technology Equipment...

Page 192: ...ions This device complies with Class A electromagnetic emissions limits of C I S P R Publication 22 Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment Germany s BZT Class A limits for Information Technology Equipment and with Japan s VCCI Class 1 limits Figure 7 3 VCCI Class 1 Statement for Japan Caution Do not modify this product in any way...

Page 193: ...n or one of the peripherals To tell if the interference is caused by one of the peripherals try disconnecting one peripheral at a time to see if the interference stops If it does that peripheral is the cause of the interference If your workstation does cause interference to radio or television reception try to correct the interference by using one or more of the following suggestions Turn the tele...

Page 194: ...roducts Electrostatic Discharge Silicon Graphics designs and tests its products to be immune to effects of electrostatic discharge ESD ESD is a source of electromagnetic interference and can cause problems ranging from data errors and lockups to permanent component damage It is important that while you are operating your IRIS Indigo workstation you keep all the covers and doors including the plast...

Page 195: ...rges prepaid during the Warranty Period to the authorized SGI dealer or SGI service center if purchased directly from SGI from whom it was purchased or return it to another authorized SGI dealer in the country of its original purchase and ii have included a copy of a bill of sale bearing the appropriate SGI serial number as proof of the original date and location of the Product s purchase This war...

Page 196: ...any theory of liability arising out of the use of the product or resulting from a breach of this warranty These limitations shall apply notwithstanding the failure of the essential purpose of any limited remedy SGI s liability for actual damages for any cause whatsoever regardless of the form of action will be limited to the net amount paid by you for the purchase of the Product that caused the da...

Page 197: ... SCSI port audio ports Serial Ports Table A 1 and Table A 2 show cable pinout assignments for the serial ports Table A 1 4D Compatible Pin Assignments RS 232 Pin Assignment Description 1 DTR Data Terminal Ready 2 CTS Clear To Send 3 TD Transmit Data 4 SG Signal Ground 5 RD Receive Data 6 RTS Request To Send 7 DCD Data Carrier Detect 8 SG Signal Ground 1 2 5 8 7 6 3 4 Figure A 1 Serial Port Pinout ...

Page 198: ...Or External Clock 3 TxD Transmit Data 4 GND Signal Ground 5 RxD Receive Data 6 TxD Transmit Data 7 GPi General Purpose Input 8 RxD Receive Data Table A 3 Parallel Port 25 pin DSUB Connector Pin Assignment 1 STROBE 2 DATA 0 3 DATA 1 4 DATA 2 5 DATA 3 6 DATA 4 7 DATA 5 8 DATA 6 9 DATA 7 1 2 5 8 7 6 3 4 Figure A 2 Serial Port Pinout Assignments 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22...

Page 199: ...PE Paper End 13 SELECT 14 AUTOFEED 15 ERROR FAULT 16 INIT RESET 17 SELECT IN Direction 18 GROUND 19 GROUND 20 GROUND 21 GROUND 22 GROUND 23 GROUND 24 GROUND 25 GROUND Table A 3 continued Parallel Port 25 pin DSUB Connector Pin Assignment ...

Page 200: ...Ethernet AUI port Table A 4 Ethernet AUI Port Thicknet Pin Assignment 1 GROUND 2 COLLISION 3 TRANSMIT 4 GROUND 5 RECEIVE 6 GROUND 7 Reserved 8 GROUND 9 COLLISION 10 TRANSMIT 11 GROUND 12 RECEIVE 13 12V 14 GROUND 15 Reserved 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Figure A 4 Ethernet AUI Port Pinout Assignments ...

Page 201: ...ents for the keyboard ports on the keyboard Table A 5 Keyboard Port 6 pin MINIDIN on the keyboard Pin Assignment 1 KEYBOARD TRANSMIT 2 MOUSE TRANSMIT 3 GROUND 4 KEYBOARD POWER 5V 5 KEYBOARD RECEIVE 6 Reserved 1 2 5 6 3 4 Figure A 5 Keyboard Port Pinout Assignments ...

Page 202: ...he SCSI port Table A 6 SCSI Port Pin Assignment 1 GROUND 2 GROUND 3 GROUND 4 GROUND 5 GROUND 6 GROUND 7 GROUND 8 GROUND 9 GROUND 10 GROUND 11 GROUND 12 Reserved 13 Open 14 Reserved 15 GROUND 16 GROUND 50 48 46 44 42 40 38 36 34 32 30 28 26 49 47 45 43 41 39 37 35 33 31 29 27 24 22 20 18 16 14 12 10 8 6 4 2 25 23 21 19 17 15 13 11 9 7 5 3 1 ...

Page 203: ...D 20 GROUND 21 GROUND 22 GROUND 23 GROUND 24 GROUND 25 GROUND 26 DB 0 27 DB 1 28 DB 2 29 DB 3 30 DB 4 31 DB 5 32 DB 6 33 DB 7 34 DB P 35 GROUND 36 GROUND 37 Reserved 38 TERMPWR 39 Reserved 40 GROUND Table A 6 continued SCSI Port Pin Assignment ...

Page 204: ...ports 41 ATN 42 GROUND 43 BSY 44 ACK 45 RST 46 MSG 47 SEL 48 C D 49 REQ 50 I O Table A 7 Audio Ports Connector Tip Ring Sleeve Digital Input Output Out In GROUND Headphone Output L R GROUND Line Output L R GROUND Line Input L R GROUND Microphone Input L R GROUND Table A 6 continued SCSI Port Pin Assignment ...

Page 205: ...e A tape that contains a copy of the files and directories that are on your hard disk A full backup tape contains a copy of all files and directories including IRIX that are on your hard disk baud rate The speed calculated as bits per second at which the computer sends information to a serial device such as a modem or terminal blanking panel A piece of black plastic attached to the front plastic p...

Page 206: ...o chassis it is the board on the left card guides Narrow metal tracks at the top and bottom of the chassis into which you slide printed circuit boards centralized network A network where a central server controls services and information the server is maintained by one or more individuals called network administrators On a centralized network that uses NIS this server is called the NIS master and ...

Page 207: ...creen that echoes the movements of the mouse It changes shape depending on its location on the screen DAT A magnetic tape from which you can read and to which you can copy audio and digital information default A set of behaviors that Silicon Graphics specifies on every system You can later change these specifications which range from how your screen looks to what type of drive you want to use to i...

Page 208: ...utton then move the mouse This drags the cursor to move icons or to highlight menu items drive A hardware device that lets you access information on various forms of media such as hard and floppy disks CD ROM discs and magnetic tapes drive address See SCSI address external device Any piece of hardware that is attached to the workstation with a cable export To use NFS software to make all or part o...

Page 209: ...of the Indigo chassis it is the board on the right grounded electrical outlet An electrical wall outlet that accepts a plug with a grounding prong In the U S A all three prong outlets are grounded handshake The protocol that controls the flow of information between a workstation and a printer highlight To change the color of an item on the screen by positioning the cursor over it locate highlight ...

Page 210: ... to as a front loading drive IP address The number that uniquely identifies each host system on the network IRIS A graphics workstation manufactured by Silicon Graphics Inc IRIX The Silicon Graphics version of the UNIX operating system See also system software jot The text editor that comes as a standard utility on every Silicon Graphics workstation KB kilobyte A standard unit for measuring the in...

Page 211: ...out each user that at the minimum consists of the login name user ID and home directory login name A name that uniquely identifies a user to the system login screen The window that you see after powering on the system before you can access files and directories The window contains one icon for each login account on the system MB megabyte A standard unit for measuring the information storage capaci...

Page 212: ... other mount point The directory on your workstation from which you access information that is stored on a local or remote disk resource mount To make a file system that is stored on a local or remote disk resource accessible from a specific directory on your workstation mouse A hardware device that you use to communicate with windows and icons You move the mouse to move the cursor on the screen a...

Page 213: ...ther than the system disk Option drives include floppy disk drives secondary hard disk drives or DAT drives outlets Openings in the hardware to which you attach connectors to make an electrical connection PROM monitor The interface that you use to communicate with the system after it is powered up but before it is booted up and running IRIX Printer Manager A tool that you access through either the...

Page 214: ...ower on diagnostics A series of tests that automatically check the hardware components of your system each time you turn it on power cable The cable that connects the workstation to a grounded electrical outlet power down To turn off the power switches on the workstation chassis and the monitor power supply The piece of hardware within the Indigo chassis that directs power from an electrical outle...

Page 215: ...X login account reserved for use by the system administrator This account s home directory is the root directory of the filesystem the user of the root account has full access to the entire filesystem that is can change and delete any file or directory The user of this account is sometimes referred to as the superuser root directory The directory at the top of the file system hierarchy SCSI Stands...

Page 216: ...s that contain additional megabytes of random access memory RAM SIMM removal tool An L shaped metal tool that you use to loosen SIMMs installed in the SIMM sockets SIMM socket A long thin female connector located on the CPU board into which you insert a SIMM System Manager A set of tools that the administrator uses to set up and manage the Silicon Graphics workstation You access the System Manager...

Page 217: ...es log out and bring the workstation to a state where you can safely power it down You choose System Shutdown from the System toolchest menu to do this software option Any software product that you buy from Silicon Graphics other than the standard system software that comes on your system disk stand alone workstation A workstation that is not connected to a network static electricity Whenever your...

Page 218: ...e IRIX operating system fails and the system will not accept any keyboard or mouse input system disk The physical disk that contains the standard IRIX operating system software the software that makes your workstation run system software The standard IRIX operating system software and Silicon Graphics tools These come on the system disk and on the CD that you use in the event of a system crash Tap...

Page 219: ...ains text or graphics workstation The physical hardware that contains the CPU and graphics boards a system disk and a power supply You connect it to a monitor keyboard and mouse to configure a working system The workstation is also sometimes referred to as the chassis wrist strap A coiled cable with a loop at one end and an alligator clip at the other You place the loop around your wrist and faste...

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Page 221: ...elded 179 CD ROM drives 15 confidence tests 121 for dial and button boxes digitizer tablets and Genlock options 123 for keyboards 124 for monitors 125 for mouse 126 for tape drives 127 Console window 32 CPU boards error messages regarding 115 installation of memory SIMMs on 45 putting back in workstation 51 62 removing 44 56 removing memory SIMMs from 58 replacing 141 returning to SGI 135 CPU modu...

Page 222: ...cking drive address of 75 installation of 76 F floppy disk drives 73 82 G Genlock options 123 graphics boards error messages regarding 115 replacing 136 graphics tests 120 H hardware hinv command to check 55 72 81 maintenance of 165 parts included 14 See peripherals troubleshooting help accessing online 33 help online 6 hinv command 55 72 81 I InSight documentation 6 installation of external drive...

Page 223: ...go workstations 36 login account setting up 28 login screen 34 72 M maintenance 165 manuals 5 manuals accessing online 33 memory SIMMs blinking orange light indicator of problems with 113 checking after installation 54 checking and removing 156 installation of 41 installing in an Indigo R3000 47 installing in an Indigo R4000 49 removing 55 removing from an Indigo R3000 59 removing from an Indigo R...

Page 224: ...aphics boards 137 keyboards 136 memory SIMMs 55 156 optional software 107 power supplies 152 software subsystems 102 replacing CPU boards 141 graphics boards 136 keyboards 136 Reset button 129 reset button 119 S safety 165 screens looking strange 116 screens See also monitors SCSI port cable pinouts 186 SCSI connectors 77 SCSI devices external drives 75 serial cable pinouts for ports 181 serial ca...

Page 225: ...18 troubleshooting checking and removing memory 156 confidence tests 121 diagnostic tests 118 dial and button boxes digitizer tablets and Genlock options 123 keyboards confidence tests for 124 keyboards replacing 136 monitors confidence tests for 125 mouse confidence tests for 126 power on tests 112 recovery from system crashes 129 replacing CPU boards 141 replacing graphics boards 136 replacing p...

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Page 227: ...n back panel System Configuration Information System S W Version Type of failure Solid Intermittent Peripherals DAT Floptical CD ROM Other________ Voltage 110 220 Disk MB GB Memory MB Problem description please describe symptoms error messages and actions taken Date Date Failed part information Part Number Revision For fast service please complete this form in its entirety ...

Page 228: ...Ways to Reach Us The postcard opposite this page has space for your comments Write your comments on the postage paid card for your country then detach and mail it If your country is not listed either use the international card and apply the necessary postage or use electronic mail or FAX for your reply If electronic mail is available to you write your comments in an e mail message and mail it to e...

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Summary of Contents for IRIS Indigo

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Silicon Graphics IRIS Indigo, Owner'S Manual, Page: 127 / 228

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Summary of Contents for IRIS Indigo

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