Troubleshooting
0 0 7 - 5 5 3 3 - 0 0 1
65
4.2
Troubleshooting
This section describes common problems, with possible solutions, which can occur with the
InfiniteStorage 6120 system.
4.2.1
Initial Start-up Problems
Faulty Cords
First, check that you have wired up the enclosure correctly. Then if any of the following is true, call
SGI Technical Support:
• Cords are missing or damaged .
• Plugs are incorrect.
• Cords are too short.
Call Customer Service for a replacement.
Computer Does Not Recognize the InfiniteStorage 6120
1.
Ensure that the host interface cables from the InfiniteStorage 6120 to the host computer are
connected correctly.
2.
Ensure that all drive modules have been correctly installed.
3.
Ensure that the controller is set up as follows:
• The controller has been correctly installed and all external links and cables are securely
fitted.
• The maximum cable length has not been exceeded.
4.2.2
RAID$
Prompt Not Shown Correctly
The default CLUI prompt is
RAID$
. If
CLUI$
is shown instead, one of the following problems may
have occured:
• The firmware on this controller is in a
MIR
state and the MIR state needs to be resolved. Refer
to Section
4.5, "Manual Intervention Required (MIR) Conditions"
for
troubleshooting information.
• The CLUI has lost communication with the firmware or the firmware is not running. A restart
of the system is needed.
• There are multiple CLUI connections to the firmware already and there are not enough
resources to allow another connection. Only one CLUI connection is currently supported.
Summary of Contents for InfiniteStorage 6120
Page 1: ...SGI InfiniteStorage 6120 RAID User s Guide 007 5533 001 ...
Page 10: ......
Page 11: ...SECTION 1 Introducing the InfiniteStorage 6120 ...
Page 12: ......
Page 23: ...SECTION 2 InfiniteStorage 6120 Installation ...
Page 24: ......
Page 32: ......
Page 43: ...SECTION 3 InfiniteStorage 6120 Management ...
Page 44: ......
Page 66: ......
Page 68: ......
Page 69: ...SECTION 4 Supporting the InfiniteStorage 6120 ...
Page 70: ......
Page 85: ...SECTION 5 Appendices ...
Page 86: ......
Page 94: ......